A single, trusted partner across every stage of the journey after traumatic injury.
More people are surviving serious injury than ever before.
Advances in emergency medicine mean that more of those who sustain traumatic brain injury or spinal cord injury are surviving their injuries than ever before. But survival is only the first step. What happens in the weeks, months and years after discharge often shapes everything: independence, quality of life, relationships, and long-term health. Agincare’s Complex Injury Partnership Programme exists to make that journey as strong as possible, for every person, wherever they live.
Source: Headway, 2024 / APPG Acquired Brain Injury Report, May 2025
Working alongside Headway to support brain injury survivors
As a Corporate Member, Agincare is proud to work with Headway, the UK’s leading brain injury charity. We share a commitment to ensuring that everyone affected by acquired brain injury has access to specialist, coordinated support from the earliest stages of recovery. Headway’s data illustrates both the scale of need and the opportunity to make a real difference:
Behind every one of those admissions is a person, and a family, navigating a life-changing event. Our complex injury partnership means that specialist guidance, peer support and coordinated care is available from the moment they need it. The partnership sees Headway join Agincare’s ‘Injury to Independence’ event for sector professionals in Southampton. Delegates will hear from specialists, case managers and people with lived experience about what genuinely effective complex injury care looks like.
The opportunity: getting rehabilitation right from the start
When the right care is in place at the right time, outcomes are transformational. The National Clinical Audit of Specialist Rehabilitation (NCASRI, 2019) found that the mean lifetime saving per patient following specialist rehabilitation was over £500,000, with a single year’s cohort of patients generating an estimated £582 million in savings.
The challenge is consistency. Access to post-acute community rehabilitation varies as much as ten to twenty times between regions in England (APPG on ABI, 2021); meaning that where a patient lives can determine whether they receive intensive support to rebuild independence, or virtually none at all. As a national care provider Agincare’s Complex Injury Partnership Programme is designed to help bridge that gap: working with relevant professionals and delivering the same high standard of specialist care regardless of where someone lives.
Source: APPG on Spinal Cord Injury
A national framework that confirms what we already do
Agincare’s Complex Injury Partnership Programme has long championed this joined-up philosophy. While case managers and legal professionals lead the broader coordination, CIPP bridges the gap that often exists between discharge and real life. The programme is connecting families, clinical teams and wider support around the person, and ensuring that care never becomes a barrier to the life they want to live. NG252 puts a national standard behind an approach we have always believed in. This evidenced by our long-standing work in live-in care and supported living for working age adults.
In their own words…
From Injury to Independence: How One Family’s Determination Shaped a Life After Spinal Injury
Brendon’s story highlights the critical role of specialist support, proactive care, and goal-driven rehabilitation in transforming outcomes for young spinal injury survivors. When Brendon Feeley was 13 years old, an afternoon diving into a river near his Hereford home changed everything. An active, sports-obsessed teenager who played football, rugby, cricket and swam competitively, he was airlifted to Birmingham Children’s Hospital before being transferred to the specialist spinal injuries unit at the Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) in Oswestry, where he spent the next seven months in rehabilitation.
Today, Brendon is an experienced cybersecurity professional, a published poet, and a man who describes almost every day as “a good day.” But the road here was far from straightforward and required extraordinary resilience from Brendon and his family. Brendon’s mother, Bev, describes those early months as a blur of hospitals, difficult decisions and battles with local services that should have been fought on their behalf. Brendon’s story highlights the critical role of specialist support, proactive care, and goal-driven rehabilitation in transforming outcomes for young spinal injury survivors.
Life Today
Brendon is supported by his professional Agincare live-in care workers, Aurica and Philip, who he credits to his ongoing independence and goal-driven lifestyle. The support from Agincare has also allowed Bev to once play the role of mum instead of that of a care worker – greatly increasing the unbreakable bond between the two.
Brendon and his girlfriend were supported to go on holiday by care worker Rosina (pictured above).
Brendon says:
My care workers enable everything in my life: my independence, dignity, respect. Everything is from the care worker. It’s important to have consistency in somebody that knows everything you need and knows how to act if something occurs. It’s a pivotal role in my life.
Agincare’s Complex Injury Partnership Programme
Complex Injury Partnership Programme (CIPP )is designed specifically for case managers, legal professionals, insurers and commissioners seeking a clinically robust, operationally reliable partner for clients living with traumatic or life-changing injury. We work alongside partners to stabilise provision, reduce friction and help them navigate complex case demands effectively. The programme combines our local support teams with its strength as a national organisation, ensuring high quality, consistent and dependable support for both professional partners and those who draw who ultimately draw on our services.
One trusted partner. Every stage of the journey.
As one of England’s largest family-owned care providers, operating since 1986, Agincare combines specialist complex care capability with the governance, resilience and nationwide reach that genuinely demanding cases require. Local specialist teams, backed by national infrastructure. We bring years of experience and trusted relationships as a public sector partner. Around 70% of our work is delivered with the NHS and wider public sector, with individual contracts worth up to £20m.
What the programme delivers:
- Rapid mobilisation of complex care packages within 48 hours, with same-day starts for urgent cases
- A single, accountable provider from interim care through rehabilitation and into long-term support
- Specialist teams experienced in acquired brain injury, spinal cord injury and complex trauma
- Nationwide coverage from 170 locations, with no postcode lottery on quality
- Full coordination across medical, legal, financial and community support systems
- Regulated within the CQC Market Oversight Scheme
Sam Mayes, Managing Director, Agincare Home and Live-in Services said:
“Fragmented provision and delays can have a lasting impact on recovery and long-term independence. Our partnership programme combines specialist expertise with national scale to provide a seamless, reliable solution: a single, independent partner able to deliver clinically robust, cost-effective support from rapid mobilisation through rehabilitation and into long-term support.”
Built by people who understand
The Complex Injury Partnership Programme was shaped in part by the personal experience of Agincare director and shareholder Adam Luckhurst:
“Growing up in a care-focused family, I understood the importance of good care. It became deeply personal when my father was seriously injured, and later when a close friend sustained a traumatic brain injury. Seeing first-hand how difficult it can be for families to navigate complex systems during a crisis highlighted a clear gap in joined-up provision, and that is exactly what the complex injury partnership is designed to address.”
This is not simply a commercial proposition. It is a service built by people who understand, from direct personal experience, what it means for a family to find themselves suddenly navigating the intersection of acute medicine, rehabilitation, legal process and long-term care with no one to hold the thread together.
Raina Summerson, Chief Executive Officer, Agincare, adds:
When someone survives a serious injury, the acute medical team does remarkable work keeping them alive. But survival is only the first step. What happens in the weeks, months and years after discharge can be critical. A coordinated, specialist care plan plays a vital role in supporting people on their journey to independence, and to avoid unnecessary long-term complications. I have experienced this with my husband having a subarachnoid haemorrhage with excellent initial care from the NHS, but ongoing issues without support.
Ready to find out how we can help?
Whether you are a case manager navigating a complex discharge, a legal professional seeking a reliable care partner, or an insurer looking for clinically robust, cost-effective provision — our specialist team is ready to talk. We offer confidential, no-obligation consultations for families, case managers and legal professionals.