Who we are – meet our management team

The members of our Board and Senior Management Team are highly experienced people with backgrounds in social, health and community care, plus central and local government, as well as financial and commercial organisations.

Many started in frontline care roles and we believe that this is reflected in our passion for our work and the care Agincare delivers.

Our mix of professional skills and experience inspires us to continuously review, debate and develop the quality and range of the services we provide. These are captured in our annual Business Plan Overview 2019-20.

The operational delivery of our services is backed by a professional support network including central functions of Finance, HR, Commercial and Quality.

Group Chairman – Derek Luckhurst FIoD, C Dir, Minst D, NCMA

Derek founded Agincare in 1993 following the success of his four care homes in Dorset, and remains heavily involved in all aspects of the day-to-day management and development of the Group.

He is a successful entrepreneur and brings his significant commercial and contract law experience and knowledge into the Senior Management team. Derek is also a Chartered Director and Fellow with the Institute of Directors.

Responsibility

Leading and managing the Board to implement the vision, mission and values across the Group, whilst meeting individual targets for each company.

Derek is also the shareholder across all companies and drives the local Castletown Regeneration Project and other associated local business interests.

Chief Executive Officer – Raina Summerson FIoD, MA, DipSW/DipHE

Raina is a qualified social worker, with a Masters in Mental Health Services. She has worked in social care since 1989, both privately and in the Local Authority/NHS environment.

Prior to joining Agincare in 2004, Raina was a (formerly CSCI) Regulatory Inspector with five years’ experience of registering and inspecting care homes and domiciliary care agencies.

Raina is closely involved with UKHCA and other national bodies in respect of lobbying for the social care sector. She was a Non-Exec Board Member of the UKHCA for three years and is a Fellow of the Institute of Directors.

Responsibility

Raina is responsible for the overall implementation of strategy, management of external business relationships, robustness of operational management structures and future development and delivery of agreed expansion and diversification plans. She is the Nominated Individual for CQC registration and leads Agincare’s corporate regulatory relationships.

Raina is also Chair of the Portland Economic Vision Board, leading on a 15-year economic plan for the area, an Invest in Dorset Ambassador and is part of the Borough of Poole Community Leadership group.

Chief Operating Officer – Sarah Leskinen-Keel BA Hons

Sarah has many years of senior leadership experience in the charitable sector, concentrating mainly on urban regeneration, including projects to improve people’s health.

In addition to being an alumna of the Cranfield Business School, she has particular experience in change management, organisational development and customer-focussed service design and delivery.

Before joining Agincare Sarah was Chief Executive of a major regeneration programme in Bristol.

Responsibility

Chief Operating Officer responsible for all aspects of operations for Agincare Group Ltd, reporting to the Group CEO.

Sarah leads, develops and manages the individual companies’ Operations Directors to deliver agreed strategy and targets across the business. She sets and monitors the performance of key result areas through ongoing review and appraisal.

AUK Managing Director – Luke Holmes

Luke has worked in Health & Social Care for 15 years and has experience working with young people and older adults.

He has many years’ experience in senior leadership positions within the Social Care sector and was working as a business development consultant prior to joining Agincare in 2015.

Luke is passionate about learning and development and is also a non-executive director of a national training provider.

Responsibility

Luke is responsible for the national delivery and development of Domiciliary Care, Extra Care and Prison Services across Agincare’s UK’s portfolio.

He reports to the Group Chief Operating Officer and is line manager for the Agincare UK Operations Director, James Pearson.

Agincare Homes Holdings Chief Operating Officer – Tim Buckley

Having previously been employed in the marine and international tourism industry, Tim joined the care sector in 2009 with a focus and desire for high quality service delivery and customer care, supported by engaged teams.

Tim employs these strong values for excellence and has served in the substantive roles of Registered Manager (in both residential and nursing homes), Area Manager, plus Operations Director before joining Agincare as Chief Operating Officer in 2019.

With a genuine passion for nurturing and celebrating quality of life for all older people, Tim embodies and leads across all care homes our mission to provide high-quality care services nationally.

Responsibility

Tim leads, develops and manages Agincare Homes Holdings daily operations, supported by the wider regional team, to deliver agreed strategy and targets across the business. He reports to the Group CEO.

Managing Director, Live-in Care Services – Dan Steadman, MSc, FCIM

Dan has many years of director level leadership experience in social care and policing, built on the foundation of his early military career as a commissioned officer in the Royal Air Force. He has particular experience in strategic change management, cultural change and programme management.

Before joining Agincare as Operations Director in February 2017, Dan was Chief Executive in two UK county police forces, national secretary to the Association of Police and Crime Chief Executives and Programme Director of a number of substantial change management programmes.

Since becoming Managing Director in August 2017 he has led the exciting service development and growth in our live-in care services, with the breadth and quality of our partnerships with the NHS and local authorities being nationally recognised as excellent.

Responsibility

Dan is responsible for all aspects of the delivery and development of Agincare Live-in Management Services and each of the four regional companies that cover all of England. Dan reports to the Group Chief Operating Officer and is line manager for the Live-in Care Operations Director, Sam Mayes.

Agincare Enable Operations Director – Mark Bethell

After graduating from the University of Kent, Mark has worked in Health & Social care for more than 25 years.

Starting in a front line support role in the public sector, he then moved up through care management with a local authority social services department.

Mark left the public sector to work in referral management for one of largest independent services providers.

Subsequently Mark has worked for national charities and independent providers in a wide variety of roles primarily focusing on the provision of services for people with complex presentations who may have a learning disability, an autistic spectrum condition or enduring mental health issue.

Responsibility

As Director of Operations for Agincare Enable Mark is responsible for overseeing both the delivery of and the development of new specialist support services including supported living, respite, day support and outreach to working age adults with complex needs.

Group Sales & Marketing Director – Adam Luckhurst

Adam has been employed by Agincare since 2008.

He started his career in the health and social care sector as a Domestic Care Assistant in a care home specialising in mental health, where he gained his NVQ3.

Since then Adam has worked in a variety of Senior Manager and Director roles, gaining experience and knowledge managing teams and services within domiciliary and live-in care services.

Prior to working within the care sector, Adam worked within the housing market, which gave him a particular experience in leadership, customer service, sales and marketing.

Responsibility

Adam leads and ensures the achievement of objectives and targets for sales and marketing in Agincare.

As one of the Chairman and Founder’s sons, Adam is involved in various aspects of the business, developing his knowledge and experience as a future significant shareholder.

Commercial Director – Julie Dowson

Julie has over 20 years of senior management experience in the private health and social care sectors, focusing mainly on designing, developing and implementing commercial strategies to support business growth.

In addition to setting up her own business in forensic care she has led on a number of management and acquisition plans for a variety of leading social care groups.

Prior to joining Agincare Julie ran private hospitals focusing on efficiency and change management to support optimum utilisation and worked as Group Business Development Director for a number of social care companies supporting the overarching commercial strategy for the businesses.

Responsibility

Group Commercial Director sitting on the main board and working with the CEO and other senior colleagues to develop the Group businesses and meet key strategic objectives to maximise turnover and increase profitability.

Julie leads a commercial team who manage tenders and contracts for all Group companies in order to support commercial activity across the Group to underpin the overall strategy.

Operations Director, Live-in Care Services – Sam Mayes, Chartered MCIPD

Sam has many years of senior level leadership experience in social care, policing, learning and development and financial services. She has particular experience in strategic change management, cultural change and people development.

Before joining Agincare as the live-in care Operations Support Manager, Sam worked in policing, moving through roles leading the Governance unit, Learning and Development Unit then later within Territorial Policing. She led fundamental changes to learning and development across the organisation.

Since becoming Operations Director in February 2020, she has safely led the team through the challenges of service delivery across multiple locations during a worldwide pandemic, has built on successful partnerships with the NHS and local authorities whilst maintaining a strong focus on quality and leadership development.

Responsibility

Sam is responsible for all aspects of the operational delivery in Agincare Live-in Management Services and each of the four regional companies that cover all of England. Sam reports to the Managing Director for live-in care and is line manager for the four Regional Operations Managers and the Operations Support Team.

AUK Operations Director – James Pearson

James joined Agincare with over 22 years’ experience in retail, charity and hospitality. He has held various senior leadership roles from Area Manager / Regional Manager and Head of Retail covering regional territories to national remits.

He came from one of the UK’s largest national charities where he was an integral part of the senior leadership team, driving strategy and change.

Having held multiple roles in various large organisations he has vast experience in operations and project management. He has a passion for delivering the best service through a skilled and engaged team.

Responsibility

James is responsible for the operations of home care, extra care and prison care throughout the UK, reporting into the Managing Director. He leads area managers and their teams to deliver against agreed budgets and KPIs and strives to recruit the best external talent whilst developing and nurturing internally.

Group Quality Manager – Mark Bradford

Mark joins Agincare after many years as both a clinician and senior manager. He has held roles with both private and public organisations, and has experience with Foundation Trusts, CCG’s and Director roles with the two largest corporate care providers in the country.

Working for over 12 years as a frontline paramedic and later as a senior project lead on the NHS England Right Care, Right Place, Right Time initiative, transforming the care pathways in the South West, introducing greater recognition of sepsis within patient groups, remodelling MIU care and reducing ambulatory patient conveyance. to just 43%.

Since 2014 he has worked in the private sector driving quality improvement within social care.

New ways of working, transformation and cultural change are challenging to colleagues, but I am a keen advocate of bringing the workforce on the journey front and centre, seeking to understand anxieties, explaining the ‘why’ rather than just the ‘how’ and ensuring value over task is clearly explained.

He believes firmly that:

People make the care sector; both those that we care for and those that we work with; people who we communicate with externally and people who monitor what we do. Therefore it makes sense to ensure we are truly person centred in everything that we do.

Group HR Manager – Amy Crabb CIPD

Amy has worked within and across the Agincare Group since 2005 in varying roles, but always within the scope of HR, ranging from Training Manager to HR Business Partner, and now her lead role.

Before coming to Agincare Amy worked in Dorset Social Services where she was responsible for the distribution of care workers across Dorset. She has also worked within the NHS, both at a local doctor’s surgery and hospital.

Amy is a member of the CIPD and has an HND in Business and Finance.

Responsibility

Amy is responsible for all aspects of HR within Agincare Group and Agincare Homes Holdings, including support for recruitment, training, employment and workforce issues, ensuring good practice within company policies and procedures.

Head of Customer Relations – Jamie Powell

Jamie has 15 years’ experience within customer services. In this time he has helped develop national award winning processes that deliver first class customer service performance.

Before joining Agincare as Head of Customer Relations in July 2021, Jamie worked in various senior management roles, gaining knowledge, leadership skills and an understanding of how to lead and demonstrate exceptional customer service within the property and finance sectors.

Responsibility

Jamie is responsible for the delivery of customer service standards across the Agincare Group throughout England, reporting into the Group Sales & Marketing Director. He leads on the creation of systems and processes to ensure exceptional customer service is delivered to our clients and fellow team members.