Senior leadership team

Derek Luckhurst FIoD, C Dir, Minst D, NCMA

Group Chairman


Derek founded Agincare in 1993 following the success of his four care homes in Dorset, and remains heavily involved in all aspects of the day-to-day management and development of the Group. He is a successful entrepreneur and brings his significant commercial and contract law experience and knowledge into the Senior Leadership Team. Derek is also a Chartered Director and Fellow with the Institute of Directors. Derek’s contribution to social care was recognised with a Lifetime Achievement Achievement Award at the prestigious Leaders In Care Awards.

Responsibility: Leading and managing the Board to implement the vision, mission and values across the Group, whilst meeting individual targets for each part of the organisation. Derek is also the shareholder across all companies and drives the local Castletown Regeneration Project and other associated local business interests.

Raina Summerson FIoD, MA, DipSW/DipHE

Group Chief Executive Officer


Raina is a qualified social worker, with a Masters in Mental Health Services. She has worked in social care since 1989, both privately and in the Local Authority/NHS environment. Prior to joining Agincare in 2004, Raina was a (formerly CSCI) Regulatory Inspector with five years’ experience of registering and inspecting care homes and domiciliary care agencies.

Raina is closely involved with the Homecare Association and other national bodies in respect of lobbying for the social care sector. She was a Non-Exec Board Member of the Homecare Association for three years and is a Fellow of the Institute of Directors.

Responsibility: Raina is responsible for the overall implementation of strategy, management of external business relationships, robustness of operational management structures and future development and delivery of agreed expansion and diversification plans. She is the Nominated Individual for CQC registration and leads Agincare’s corporate regulatory relationships.

Raina is also Chair of the Portland Economic Vision Board, leading on a 15-year economic plan for the area, an Invest in Dorset Ambassador and Chair of Portland’s internationally renowned b-side festival.

Stephen Heaps

Group Chief Financial Officer


Stephen has enjoyed a long and diverse career; first as an investment analyst for some of the world’s leading financial services groups and then as Chief Financial Officer for a series of high-growth businesses, across a variety of industry sectors. He has significant international experience and has worked for a number of sizable family businesses.

Before joining Agincare in April 2023, Stephen worked as the Chief Financial Officer of a large care home supply business

Responsibility: Reporting to the Group CEO as part of the Agincare Holdings Ltd senior team, Stephen is responsible for the strategic and operational functions of the Finance team.

Jennifer Eldred

Group Legal and Commercial Director


Jennifer is a solicitor with more than twenty years of international commercial experience working in regulated industries including defence and health care. Her experience includes strategy and growth management for developing and mature businesses. Before joining Agincare, Jennifer was Head of Legal for a healthcare company in the Middle East.

Jennifer also serves as a non-executive director for the internationally recognised b-side arts organisation in Portland, Dorset.

Responsibility: Reporting to the Group CEO as part of the Agincare Holdings Ltd senior team, Jennifer oversees the Commercial team including Legal, Contracts, Procurement and Facilities.

Andrew Needham

Group Chief Operating Officer – Care


Andrews possesses many years of leadership in senior roles across the health and social care sector, including in home care, extra care, live-in care and supported living as well as care and nursing homes. Responsibility: As Group Chief Operating Officer -Care, Andrew is responsible for Agincare’s care and nursing Homes, domiciliary care, live-in care and supported living services.

Sarah Leskinen-Keel BA Hons

Group Chief Operating Officer – Projects


Sarah has been a Director of Agincare for the past 15 years leading various parts of its operations in this time. Prior to this Sarah has many years of senior leadership experience in the charitable sector, concentrating mainly on urban regeneration, including projects to improve people’s health.

In addition to being an alumni of the Cranfield Business School, she has particular experience in change management, organisational development and customer-focused service design and delivery. Before joining Agincare Sarah was Chief Executive of a major regeneration programme in Bristol.

Responsibility: Group Director responsible for leading project-based work. Sarah reports directly to the Group CEO.

Adam Luckhurst

Group Sales & Marketing Director


Adam has been employed by Agincare since 2008. He started his career in the health and social care sector as a Domestic Care Assistant in a care home specialising in mental health, where he gained his NVQ3.

Since then Adam has worked in a variety of Senior Manager and Director roles, gaining experience and knowledge managing teams and services within domiciliary, live-in care and other services, including head office, across Agincare. Prior to working within the care sector, Adam worked within the housing market, which gave him a particular experience in leadership, customer service, sales and marketing.

Responsibility: Sales and marketing play an increasing role in supporting operations and wider organisational development of Agincare. As one of the Chairman and Founder’s sons, Adam is involved in broader business matters, developing his knowledge and experience as a future significant shareholder.

Dan Steadman, MSc, FCIM

Group HR & OD Director


Dan is the Group HR and Organisational Development Director as part of the senior director team, reporting directly into the Group CEO. He is responsible for Training, strategic Quality and system learning, Human Resources and broad Organisational Development across Agincare; this includes leading the Agincare People Programme and Agincare International.

Dan joined Agincare in early 2017 as the Managing Director in our Live-in Care Service, leading a quality focused service development and growth in our live-in care and other services.

Dan has 25 years of director-level leadership experience in social care, policing, local government and in commercial business, built on the foundation of his early career as a commissioned officer in the Royal Air Force. He has particular experience in strategic change management, cultural change, quality systems and programme management and has worked as a consultant supporting leadership teams in the public and private sector.

Sarnjeet Banwait

Agincare Support Group Managing Director


Sarnjeet joined Agincare with over 20 years of experience in the health and social care sector. Sarnjeet brings vast skill and experience in senior management roles, leading and developing within organisations including national charities and large private sector companies after starting her career in support worker, service and area manager roles. Sarnjeet believes passionately in working in partnerships to deliver the best outcomes for those that Agincare Enable supports.

Responsibility: Sarnjeet is responsible for overseeing all aspects of the delivery and ongoing strategic development of Agincare Enable’s specialist services, as well as the launch of new service provision across the country. Agincare Enable delivers supported living for working age adults, who may have a learning disability, autistic spectrum condition, and physical disability, particularly where these presents in a complex way. Services include day support, community outreach, respite and supported living. Sarnjeet reports directly to the group Chief Operating Officer-Care.

Laura Coupe

AHH Managing Director


Laura joined Agincare in February 2023 as Operations Director for Agincare Homes Holdings and progressed to the role of Managing Director in July 2023. Laura has extensive clinical and senior management experience from her previous careers in both the NHS and social care sector. She started her career as a nurse and then as a matron in the NHS, before moving into General Management and then Directorship roles in Accident and Emergency Services, Surgery and Theatres.

She was also Project Manager for the delivery of hospital targets and for the build of a new-build hospital. Her further career in social care saw Laura become an Operations Director managing areas across the country with leading care home groups, as well as commercial roles commissioning new homes and developing new businesses.

Responsibility: Laura oversees all of Agincare Homes Holdings daily operations, supported by the wider regional teams, and leads on agreed strategies and targets across the business.
Laura reports directly to the group Chief Operating Officer-Care.

Luke Holmes

AUK Managing Director


Luke has worked in Health & Social Care for over 15 years and has experience working with young people and older adults. He has many years’ experience in senior leadership positions within the Social Care sector and was working as a business development consultant prior to joining Agincare in 2015. Luke is passionate about learning and development and is also a non-executive director of a national training provider.

Responsibility: Luke is responsible for the national delivery and development of Domiciliary Care, Extra Care and Prison Services across Agincare’s UK portfolio. He reports to the Group Chief Operating Officer – Care.

Sam Mayes, Chartered MCIPD

Managing Director, Live-in Care Services


Sam has many years of senior level leadership experience in social care, policing, learning and development and financial services. She has particular experience in strategic change management, cultural change and people development.

Before joining Agincare as the live-in care Operations Support Manager, Sam worked in policing, moving through roles leading the Governance unit, Learning and Development Unit then later within Territorial Policing. She led fundamental changes to learning and development across the organisation.

Since becoming Operations Director in February 2020, she has safely led the team through the challenges of service delivery across multiple locations during a worldwide pandemic, has built on successful partnerships with the NHS and local authorities whilst maintaining a strong focus on quality and leadership development. Sam now brings her skills to the role of Managing Director of Live-in Care.

Responsibility: Sam is responsible for Agincare Live-in Management Services and each of the four regional companies that cover all of England. Sam reports directly to the Group Chief Operating Officer-Care and is line manager for the four Regional Operations Managers and the Operations Support Team.

Tara Roudiani BA Hons

Managing Director, Training Now


Tara has a wealth of educational management experience at senior, strategic level across apprenticeship provision in independent training providers, large FE colleges, local authority adult and community education provision, as well as running her own successful educational management consultancy.

A qualified teacher of post-16 education, in her first teaching position she taught English, maths and life skills to adults with learning disabilities as well as working nights in a residential setting where a number of them lived semi-independently.

This puts her in the unique position of understanding the needs of people working in the care industry alongside being a passionate, driven and committed educator.

Responsibility: Tara is responsible for the overall delivery of all externally funded training and apprenticeships as well as the delivery of short courses, internally and externally to support people to progress at and into work.

Tara reports to the Group Director-HR & OD and leads the training and delivery team with a relentless focus on the quality of the education people receive and excellence in learning.

Matt Hibberd

AUK Operations Director


Matt possesses a successful track record of working at director level in health and social care organisations, particularly in home and extra care. Responsibilities: Matt is repsonsible daily operations on Agincare’s national home care service, which includes domiciliary care, extra care and prison services. He reports to the AUK Managing Director.

Kinga Odendaal

AHH Operations Director


Kinga has senior experience working with leading care providers in both Operations and Quality roles and brings a wealth of clinical, quality and business knowledge to Agincare Homes.

She has had successes in developing and supporting processes to improve quality of care. She also supports care homes to achieve a high level of regulatory compliance, and establishing and managing cost-effective financial targets. Her leadership skills were recognised when she was awarded ‘Outstanding Leader of the Year’ at the Agincare Heroes Awards 2023.

Responsibility: Kinga is responsible for the daily operations of Agincare Homes Holdings and manages the Regional Operations Managers. She reports directly to the Managing Director of Agincare Homes Holdings.

Paul Gilligan

Group Quality Manager


Paul has enjoyed an extensive career in the health and social care sector senior roles encompassing clinical care provision, quality assurance, operational and service development.

Before joining Agincare in November 2023 Paul had held roles in health commissioning, responsible for service quality and consumer affairs, and a number of Director roles supporting hospital, residential, extra care and domiciliary care provision.

Paul has a specialist interest in neurological and neurodegenerative conditions including dementia, autism and functional mental health.

Responsibility: Reporting to the Group HR and Organisational Development Director in Agincare Holdings Ltd senior team, Paul is responsible for the core quality assurance framework across the Agincare group of companies.

Cher Goodyer-El Meheiry RN DipHE IDE

Clinical Lead (Live-in Care)


Cher has enjoyed a long and varied career in health and social care working across Europe and in the UK. After many years as a registered nurse, Cher set up her own domiciliary care service in Monaco, later expanding this care service into France. This care service looked after people with complex and technical care needs.

Before joining Agincare in April 2023, Cher worked for the DWP in disability analysis and was a Mental Function Champion helping to understand people’s physical and mental health needs.

Responsibility: Reporting to Live-in Managing Director Sam Mayes, Cher is responsible for clinical aspects of the live-in care service including quality assurance, technical competency and training.

She ensures that all the clients with complex needs have highly trained care staff available at all times. Her areas of expertise include spinal injuries, complex care and vulnerable adults. She is also the Data Protection Officer and is part of the Policy Review Group

Amy Crabb CIPD

Head of HR


Amy has worked within and across the Agincare Group since 2005 in varying roles, but always within the scope of HR, ranging from Training Manager to HR Business Partner, and now her lead role.

Before coming to Agincare Amy worked in Dorset Social Services where she was responsible for the distribution of care workers across Dorset. She has also worked within the NHS, both at a local doctor’s surgery and hospital. Amy is a member of the CIPD and has an HND in Business and Finance.

Responsibility: Amy is responsible for all aspects of HR within Agincare Group and Agincare Homes Holdings, including support for recruitment, training, employment and workforce issues, ensuring good practice within company policies and procedures.

Matthew Garland

Head of IT


Before joining Agincare in October 2023, Matt worked in Operations for a market-leading IT company supplying cloud, digital transformation and managed services.

He has 14 years’ experience working in the IT sector in a variety of engineering and management roles. He holds PRINCE2, ITIL, and ISMP certifications and specialises in project management, IT service management, and information security management.

Responsibility: As Head of IT, Matt leads the IT department to deliver reliable, secure, and efficient technology solutions to support Agincare’s operations and growth. He reports to the Director of Head Office Services.

Simon Luckhurst

Head of Facilities and Procurement


Simon has worked for Agincare since 2008, first starting as a HR Assistant, later gaining vital skills and experience working in Commercial by completing tenders and PQQs. He acquired further knowledge of the Health and Social Care sector at Agincare’s Crecy Care Home in Weymouth, first starting as a Care Assistant before progressing to Deputy Manager, later developing into an Operational role for all care homes.

Responsibility: Simon manages the Facilities team who oversee general repairs, maintenance, purchasing, refurbishment, and property compliance for all Agincare’s services. For Procurement, Simon is responsible for setting up new contracts with key suppliers for care consumables, stationery, utilities, uniforms, catering and more.

As one of the Chairman and Founder’s sons, Simon will develop in his role as future significant shareholder.

Jamie Powell

Head of Sales and Marketing


Jamie has 15 years’ experience within customer services and sales. In this time he has helped develop national award winning processes that deliver first class customer service performance.

Before joining Agincare as Head of Customer Relations in July 2021, Jamie worked in various senior management roles, gaining knowledge, leadership skills and an understanding of how to lead and demonstrate exceptional customer service within the property and finance sectors. He now brings his sales and marketing experience to his role as Head of Sales and Marketing.

Responsibility: Jamie is responsible for the delivery of sales and marketing across the Agincare Group throughout England, reporting into the Director of Head Office Services.

He also leads on the creation of systems and processes to ensure exceptional customer service is delivered to our clients and fellow team members.

Richard Jenkin DIPD

Head of Recruitment


Richard previously worked as Head of Recruitment for several high-profile national and international companies before joining Agincare in April 2024. Richard previously served as Agincare Head of Recruitment in 2021.

Having worked in the recruitment sector for over two decades, Richard has extensive experience improving in-house recruitment strategies, identifying critical issues across organisations, and implementing new technologies.

Responsibility: Reporting to the Group Director as part of the Agincare Ltd senior team, Richard oversees all aspects of Recruitment.

Owen Bliss

Financial Controller


Before joining Agincare in 2024, Owen worked for one of the world’s leading financial services providers for almost two decades in a variety of management roles.

Owen has extensive experience building and leading high performing teams across Product Control and Finance Change.

Responsibility: Owen is responsible for all transactional elements of Finance including Payroll, Purchase Ledger, and Credit Control. He reports directly to the Group Chief Financial Officer.

Workforce – our people are everything

We are immensely proud of our people at Agincare and the fantastic careers they have built. The resilience and resolve they used to pull together as one team with a shared purpose during the Covid pandemic was truly incredible.

As Agincare’s range and scale of services continue to develop and grow in the future, we know that it’s critical that our teams do likewise and that we continue to develop new skills and knowledge in the organisation. Workforce planning is essential to our success, and has never been more important with recruitment challenges felt particularly sharply not only in social care but also across society.

Our Agincare People Programme focuses on attracting, recruiting, retaining, developing and rewarding incredible people that share our passion for care in an environment where they can flourish and grow their career.

A highly skilled and motivated workforce not only benefits everyone that works for us but ultimately everyone that we support and deliver care for too.

Leaders

Agincare continues to stand strong and grow sustainably in an environment where many others have failed or are struggling. The experience, expertise and leadership of our teams to deliver essential care and support is recognised across the sector. All of our achievements are due to a ‘whole team’ approach with support functions working seamlessly alongside operations teams to deliver high-quality person-centred care nationwide. The strength of our team ethos and partnership approach has never been more evident as we work ever closer with local authorities, and increasingly as part of evolving Integrated Care Systems with NHS partners.

Our team members are regularly recognised by their peers with our senior leaders featuring at panels, conferences and events; engaging and shaping the conversation around care online too in seminars, roadshows and streamed events and media.

Agincare Chief Executive Raina Summerson is an Ambassador for John’s Campaign, a charity which stands up for the crucial role of family members and loved ones in caring for people living with dementia. We are members of the Homecare Association and Care England and also support local provider associations too.

Innovators

We are one of the few care providers nationally that offer a comprehensive range of services, tailoring care to those we support as their needs change in a way that few other providers can. We believe this enables us to innovate, use resources, share skills, adapt and respond to future needs and opportunities.

We have piloted many innovative projects in response to recruitment challenges felt across the social care sector. That includes Agincare International, which has already welcomed over 400 new team members from overseas, and with an impressive retention rate of 94% this initiative is set to gather pace.

Agincare’s own in-house skills and learning partner Training Now has gone from strength-to-strength, rated ‘Good’ by Ofsted, endorsed by Skills for Care and supports over 350 apprentices. It delivers health and social care and business apprenticeships and courses nationwide, both to our own teams and in other organisations too.

Influencers

The experience, expertise and leadership skills of our teams to deliver essential care is recognised across the care sector.

Our teams contribute to national, regional and local policy, publications, panels and forums including giving evidence to Government select committees and panels. We also contribute to major industry reports by organisations including Laing Buisson and the Health Foundation; and regularly comment in the regional, trade and national media.

This underlines Agincare’s place as market leaders and strong lobbyists for long term social care reform, funding and workforce strategy, which remains absolutely crucial for our teams, and everyone that we support and care for.

Find our Gender Pay Gap Report 2023 here.

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