Live-in care: our 24 hour live-in home care services

Quality 24 hour care in the comfort and security of your own home throughout England.

Peter's End-of-life Live-in Care Story (short version)

If you need full-time professional care, but want to remain at home, live-in care is the ideal solution. We provide live in care for people of all ages with a variety of attention needs and dependency levels.

Our trained carers can help you live comfortably in your own home by offering quality home care. This enables you to live independently and on your own schedule, while also enjoying the presence of your family, friends and neighbours.

Our live in care service gives one-to-one 24 hour care for you or a loved one in the comfort and security of your own home with a carefully-matched carer. We can help for the short term or long term through a personalised plan created via our care assessments.

A care worker will keep you company, giving your family and friends peace of mind, knowing help is on hand 24/7.

I urgently needed a live-in carer as my father, who I had been caring for for 18 months, was being discharged from hospital.

Agincare took all the pressure off me. They were very professional from my initial enquiry right through to setting up care.

The live-in carer, Mabel, was heaven sent, she was very supportive, and cared for Dad as well as I would have.

Sara A (May 2021)

For more information, please call us on 01305443115 or email us.

Advantages of 24-hour Live-in home care

24-hour professional live in care at home lets your loved ones continue living in their home even when alone or when a family carer is away. This comes with considerable benefits:

  • You get one-to-one, personalised support, 24 hours a day, to meet all your individual needs
  • You can stay in your own home, alongside any family or pets
  • You can keep your independence and continue to be part of your local community, with your social life and timetable
  • The companionship of your live in carer helps prevent isolation and loneliness
  • Your care worker can support you to get the medication, nutrition and hydration you need
  • Your care worker can take care of domestic chores such as cooking, cleaning and laundry
  • Your risk of falls and hospitalisation is reduced
  • Peace of mind for your family and loved ones that may not be local, knowing help is at hand 24/7

Why choose Agincare?

What makes our live in care service special is that we fully manage it. There are many introductory services who, for the same price, offer far less protection and fewer guarantees of the quality care.

As well as providing care for self-funding clients, we also work with public sector partners to provide award-winning, affordable, versatile and responsive live-in care solutions.

We decided on Agincare because they took care of everything. With other providers we looked at you had to pay travelling expenses, etc. But we didn’t want any extra complications, just to pay a monthly fee that covered everything.

We go the extra mile. We employ and pay our care staff, which means we have a duty of care. For example, if your care worker is ill, it’s our job to find someone to replace them.

We provide live in care throughout England. Our care has been rated ‘Good’ by the Care Quality Commission CQC in all categories. See the reports for more information on our 3 areas of live-in care in England:

For more information, please call us on 01305443115 or email us.

Fully regulated and managed live-in care

We are fully regulated by the Care Quality Commission. This gives you a higher level of protection and peace of mind, knowing there’s a professional care agency team managing your care.

We also guarantee the training, supervision and support of our care staff and care managers. And we’re always at the end of a phone should you need support.

Other live-in care agencies offer introductory services. They offer less protection and fewer guarantees for the same price.

On top of all that:

  • We are a family-owned care provider, offering reliable and professional care since 1986
  • We are one of the largest care groups in England with more than 3500 staff providing a range of care services, including domiciliary care and care homes, as well as live in care
  • Nearly 90% of our customers rate us ‘excellent’ or ‘great’
  • All our care staff are employed by us and are enhanced DBS (police) checked
  • All our care staff are English-speaking
  • We have a unique ‘person-first’ approach to care, meaning we take the time to fully understand someone’s needs and situation, so we can provide appropriate care

How live in care works – our personal approach

We understand that having someone coming to live in your house can be a big step. That’s why we take so much care matching clients and live in carers. We match a care worker to you through a comprehensive assessment and matching process done by people, not a computer. We take pride in our personal approach to arranging your 24 hour care.

Live-in care satisfaction 2020 survey results

This year’s live-in care survey results are a powerful endorsement of the positive difference we make to people’s lives.

Infographic for live-in care satisfaction

Live-in care FAQs

What is live in care?

24 hour live-in care is available for elderly people or younger adults. It is an affordable alternative to a care home that gives you control over your care, bringing you consistent, one-to-one support.

Our 24-hour one-to-one care and support in your home ranges from companionship care to complex care for health issues such as dementia, multiple sclerosis (MS), Parkinson’s disease and cerebral palsy.

A professional care worker is matched to you, your care needs and your situation. They come and live with you, giving you one-to-one support seven days a week, in the comfort of your own home.

How does live in care work?

You or your loved ones carry on living at home, which means you can keep your normal routine, as much as possible. Friends and family can visit whenever you want. Just because you need care and support, it shouldn’t mean you have to give up doing all the things you love.

The 24-hour care provided by your care worker gives your loved ones great peace of mind. You’re not alone in the house. And if you suddenly need help at night, there’s already someone on hand.

Reassurance also comes in the shape of the Care Quality Commission, which has rated all three of our live-in care regional teams as ‘Good’.

How safe is live-in care during COVID?

During COVID, live-in care at home is one of the safest and most comfortable forms of care. You can self-isolate in the comfort of your own home, in complete control over who enters your property.

The Care Quality Commission completed an assessment of how our 3 regional live-in care businesses are managing the impact of COVID-19 in May/June 2020. In all 3 regions in England, the Emergency Support Framework (ESF) Summary Records include a positive response to every question asked and an equally positive overall summary.

What is the difference between live-in care and domiciliary care?

With live-in care, a care worker comes to live with you in your house. They support you with exactly the level of care you need, when you need it.

Because they’re living with you, they’re on hand 24/7, so you always have someone to talk to and support you. Your live-in care worker can help you with household tasks, such as shopping, cleaning, feeding pets or taking you to appointments.

With domiciliary care, a care worker comes in to support you an agreed number of times a day or week. They could come in to help you get up, washed and dressed in the morning, for example. They would then leave your home to go to another appointment. A different care worker might arrive to prepare you lunch or help you get ready for bed.

How can live-in care help me?

Live-in care gives you the support you need, 24 hours a day, in the comfort of your own home. A care worker moves in with you. It means you can keep your independence, your community and your lifestyle, with the support of an experienced and professional care worker.

What is included in our live-in care service?

The type of care your care worker supports you with depends entirely on you. Your care worker will be on hand 24 hours a day, but the actual support they provide is tailored to your care needs.

For example, we have clients who want companionship and the peace of mind that comes with a care professional always being around, should they need them. Then we have clients who need support with personal care, taking medication and moving around their home.

Other clients are living with dementia. Live-in care works well in that they can continue to live in familiar surroundings, with minimum disruption to their routine. We also have clients who have more complex care needs, such as cerebral palsy.

Everyone is different, so each of our care packages is different, too.

How do I know it’s time for my loved one to receive 24-hour home care?

The following signs indicate that it may be time to consider a change from domiciliary care to 24-hour care at home:

  • Compromised balance or frequent imbalance, which may be a result of age, a neurological problem or an accident
  • Recent hospitalisation or stay in a rehabilitation facility after a stroke, fracture or heart attack
  • Frequent confusion or agitation in the dark or upon waking up in the middle of the night
  • Wandering from home, on foot or in a vehicle, and getting confused or lost
  • Frequent fainting
  • Fright or confusion over the short absences of family, friends or caregivers

Our 24 hour care at home for elderly and adults with extra needs is round-the-clock – overnight and daytime. Typical options for this form of dementia care or elderly care at home include a professional caregiver who attends to all the patient’s needs.

Is live-in care suitable if I need specialist care?

Yes, absolutely. We have live-in carers with a range of experience and specialisms, including dementia, palliative care and end-of-life care. We will match you to a care worker who is right for you and your care needs.

What live-in care areas do we cover?

Our four regional teams - North, South-West, South-East and Central - cover the length and breadth of England. Many of our live-in carers are extremely mobile, meaning they are happy to move to a different part of the country to support a client.

What do our live-in care clients say?

In February 2021 we asked clients, families and friends for their opinion on our response to the Covid-19 pandemic. Of those who responded 93% said they were extremely or very satisfied. See a summary of the survey results.

We also ask our clients for their views about our service in our annual live-in care satisfaction survey. The responses were uniformly positive for 2020, despite the COVID pandemic. In fact, the pandemic underlined that live-in home care is a particularly safe form of care, as it gives you complete control of who comes in and out of your home.

  • 97% of the people who responded to our survey said they were satisfied with the service from Agincare
  • 97% agreed the service had helped improve their quality of life
  • 98% said they were treated with politeness and respect

What different types of live-in care providers are there?

The difference between Agincare and other live-in care providers is that we look after everything. We employ our care workers, so it’s our responsibility to find you a replacement care worker to cover holidays or sickness. You don’t have to worry about it - we take care of it.

We are fully regulated by the Care Quality Commission, giving you protection and peace of mind. We also guarantee the training, supervision and support of our care workers.

And finally, we’re always at the end of a phone should you need support. Other care agencies are not able to offer you this level of protection and support.

What live in care services might a care worker provide?

Exactly how your care worker supports you will depend on your particular level of need. What we can say is that it will be a bespoke package of care, designed for you.

Your live-in carer could help you get dressed in the morning, do the shopping for you, feed the dog, or drive you to medical appointments. It all depends on you, because everyone is different.

How do we choose a carer for you?

Our rigorous process makes sure we only recruit the right care workers, rejecting many more candidates than we recruit. We look for hard-working individuals with a special blend of compassion, common sense, reliability and a great sense of humour.

We will discuss a tailored package face-to-face with you. We want to fully understand your needs, home situation, likes and dislikes. Then we go away to consider which of our care workers would be the best match.

We have 700 trained and qualified live in carers on our books, all with their own mix of experience, qualifications, background and interests – there will be someone to suit you and your situation.

What will your live in carer need?

The care worker will need a bedroom and is entitled to a 2-hour break each day (or 14 hours a week). They will also need somewhere to keep their clothes and access to a bathroom and kitchen.

While they are on call for 24 hours a day, minimal interruptions during the night are expected. If this does not suit your needs, 24-hour care or a waking nights option is available.

How much does live-in care cost?

The cost of our fully regulated and managed service starts at £895 per week.

Complete our short live in care cost calculator to receive a personalised indication of the level and cost of care based on your needs.

Generally, the cost of live in care is comparable to a care home. It is designed to be a real alternative to people not wanting to leave their own home, as you don’t have to sell your home.

How much is live-in care for the elderly?

If you want to stay living in your own home, but feel that you need some support, our live-in elderly care service could be what you’re looking for.

Our bespoke care covers companionship and personal care, through to support taking your medication, moving safely around your home and avoiding falls, plus help with household chores.

The cost starts at £895 a week. However, as our support is tailored to your care needs, our live in care cost calculator will give you a better indication of the cost of elderly care, based on your level of need.

Do I have to sell my family home to afford 24 hour home care?

If you are still living in your home, it cannot be taken into account as an asset when calculating the cost of care.

Therefore, your home remains yours to bequeath or do with as you wish. This is particularly relevant for people with combined assets amounting to more than £23,250 (the point at which clients become responsible for the full cost of their care).

Is there any financial support available?

The cost of care depends on the level of care required.

You may qualify for some level of live in care funding from your local authority or the NHS.

Will the government pay for live-in care?

You may qualify for live in care funding from your local council. Before agreeing to pay for any or all of your care costs the council will carry out a financial assessment, taking into account any savings and assets you have.

How do I hire a live-in carer?

Please call or email us. We’ll go through everything with you, starting with your care needs, likes, dislikes and personal circumstances. We’ll also check that you have a spare room for your care worker to use.

Then we’ll match one of our care workers to you. Our team will support you and your care worker as they move in and become part of your daily life.

Who chooses live-in care?

Live-in care is a genuine option if you need support, but would prefer to stay in your own home.

If you currently have home care visits but your care needs have increased, 24-hour live-in care can be a real alternative to residential care.

If you live with a partner and one or both of you requires support, our live-in care for couples service can be a very cost-effective way of giving you the exact level of support you both need to stay together in your own home.

Live-in care can also be the perfect option for people being discharged from hospital. Our service can either provide short-term support while they recuperate or longer-term care at home.

What level of home care assessment takes place?

For us, live-in care is about tailored, bespoke 24-hour home care. So we carry out a comprehensive assessment of your care needs. That way, we can make sure we’re supporting you in exactly the way you need.

And as your needs change, our care will change too, no matter what level or complexity. Our care workers will continue to support you for as long as they can, meaning you can stay living as independently as possible, for as long as possible.

How do you differ from a live-in care introductory agency?

We are proudly not an introductory agency. We 100% employ our care workers, which means that we are responsible for recruiting them and making sure their training is up-to-date.

Even superheroes like our fantastic care workers need regular holidays. And with Agincare, you don’t need to worry about finding someone else to support you while they’re away, that’s our job.

We are there for you every day that we provide you with live-in care. We are always at the end of a phone, should you need us.

Quite simply, introductory agencies won’t give you the level of service, security and reassurance that we will.

Why is it important to have CQC regulated live-in care?

We’re proud that the CQC has rated all our regional live-in care teams as Good.

The Care Quality Commission inspects and regulates different care services, including live-in care. They base their inspection on five key questions:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people's needs?
  • Are they well-led?

A report is then published on the CQC website. CQC reports are a useful tool when you’re researching live-in care services, helping to give you a clearer picture of the level of care you might receive.

How can I arrange live-in care near me?

The easiest way to start is by giving us a call or by filling in our contact form. A member of your local live-in care team will be your main contact.

They’ll answer any questions you might have and talk you through the process in a calm and unpressured way. You’ll have the time and space to reflect and decide whether to proceed with live-in care.

If you do choose us as your live-in care provider, we’ll go through a detailed care assessment with you, so we fully understand the level and type of care you or your loved one need. Then we’ll be able to devise a comprehensive care plan, tailored to your individual needs.

And we’ll also get to know you, your likes and dislikes.

All this information helps us match you with a care worker who will make a positive difference to you and your quality of life.

Do you offer respite care?

Yes, we offer respite care that’s tailored to yours or your loved one’s needs. This could be a one-off stay, to give a regular family carer a much-needed break. Or it could be a regular arrangement to give you variety in your care, plus time off to your carer.

Our respite care can last as long as you need it to. We are often called upon to provide respite care at very short (24-hours) notice. We will always do our level best to help people in need of our professional help.

We have care workers who specialise in providing respite care, meaning our clients and their families know that there will be a reassuring continuity of care.

How do live-in care fees compare to residential care fees?

The cost of our live-in care depends entirely on the level of care you need. To get an estimate, why not complete our free, quick and easy cost calculator?

The cost calculator takes your answers to 10 simple questions about your care needs, and sends you a live-in care cost estimate.

Live-in care can be particularly cost-effective for couples who require support but who would prefer to stay in their own home.

Another important financial aspect of live-in care is that, unlike with residential care, the local authority will not take the value of your home into account as an asset, because you are still living there.

What happens when a live-in carer has a break/holiday/emergency?

As part of our comprehensive and high-quality service, it is our responsibility to find you a replacement. It’s all part of the service - we won't leave you high and dry.

The advantage of live-in care from Agincare is that we have a pool of experienced live-in care workers. This means we can match the right care worker to you.

Some of our care workers specialise in covering colleagues’ holidays, and are very experienced in adapting quickly to a new placement. It means that your normal arrangements need not be disturbed or changed.

What am I expected to provide for the live in carer?

The main thing our care worker would need is a bedroom - a space they can make their own. As well as a bed they would need somewhere to store clothes and other belongings.

Apart from that, the whole point of live-in care is that your care worker lives in your home. They would have full access to rooms such as the lounge, kitchen and bathroom.

You would eat together and they would support you to spend time as you want, whether that’s in the garden, chatting, or watching your favourite Netflix show.

Do live in carers pay rent?

No, accommodation within your home is included in the live-in care package. As your care worker will be living with you, they will need their own bedroom, with space for their things.

A care worker does not contribute to your food bill. Instead, you have a choice about how their food is covered. You can either accommodate your care worker in your weekly shop, or keep their food bill separate. In this case an additional £30 per week would be added to your bill then paid to the care worker with their salary.

For more information, please call us on 01305443115 or email us.

Live in care jobs

We are looking for live-in care assistants across the whole of England.

Joining our care team offers you a chance to fulfil your call to care, with competitive pay, great benefits and flexibility as well as a fully supported care assistant training programme.