Home care in Surrey

Level of support

When choosing a home care provider, it is important to think about what level of support you require, how many visits you would like per day or week and what length of time you would like the visits to be for.

Home care can be as frequently or as infrequently as you need it and can support you with a wide variety of needs, including personal care, support with household tasks and companionship.

If you feel you need full time support but want to remain at home, live-in care may be a better option. This is when a care worker comes to live with you in your own home, providing around the clock care and support.

Type of support

If you need support and are able to live at home, home care may be the answer. But to know for certain, it is important to check whether or not a care worker can support your specific care needs.

Home care workers can support people living with dementia, Alzheimer’s, cerebral palsy, multiple sclerosis (MS) and more. They can perform any task not typically performed by a nurse such as personal care, household tasks and medication management.

Our home care workers are highly-trained to provide specialist care such as palliative, cancer, stroke and end of life care to meet your individual needs, even when there are complex conditions involved.

Fully managed service vs an agency

We are proud to be a fully managed care service. That means we employ and pay all of our care workers and have a duty of care to you. Should your regular care worker be ill or on holiday, we will find someone to replace them. What’s more, you will receive a bespoke care plan and ongoing support from a team of highly trained care professionals.

This level of service is not provided by an agency, which simply puts you in touch with a self-employed care worker. They cannot guarantee that your care worker is fully trained and expect you to take on responsibility as the employer.

Regulation

As a fully managed care provider, our home care service in this location is regulated by the Care Quality Commission (CQC); the independent regulator of health and social care in England. They inspect each of our services across the country to ensure we are delivering high quality care.

This regulation does not cover self-employed care workers or agencies. As a result, we are able to offer a greater level of security and, more importantly, peace of mind for you and your family, knowing that you are receiving only the best care.

You can find all CQC reports on their website.

Qualifications

To become a care worker in health and social care, there are mandatory training requirements that individuals must complete. This includes modules on moving and handling, basic life support and first aid, communication, food hygiene, health and safety awareness and more.

At Agincare, we train all of our care workers in the mandatory modules and provide specialist training through our training partner, Training Now. They are experts in health and social care training, and are rated Good by Ofsted and endorsed by Skills for Care.

Services

When choosing a care provider, it is important to not only think about the here and now, but also what care you may need in the future. Many providers specialise in one type of care, meaning that as your needs change, you will have to start your search for care all over again.

Agincare is one of the few providers to offer a full pathway of services. From care at home to residential and nursing care, we can support you whatever your level of need. Our expert care team can help you to transition from one service to another without you having to reapply or find a new provider.

Cost of home care

Depending on your level of need, the cost of home care will vary. We determine the exact cost of your care based on a free, no obligation care assessment conducted by one of our expert care assessors.

At Agincare, the cost you agree to is all you will have to pay. No hidden fees or long notice periods. What’s more, as a fully managed provider, you don’t have to worry about agency fees or retainers.

Reviews and testimonials

When choosing home care, nothing is more important than the feelings and experiences of those already using the service. Before making your decision, be sure to check out reviews and testimonials.

Agincare is proud to be rated Excellent on Trustpilot and a Trusted Care Recommended Provider. We are also regulated by the Care Quality Commission (CQC), the social care watchdog for England, who have rated our home care service in this location as Good. The full CQC report can be found on their website.

What matters to you

Before contacting a home care provider, you should also think about your personal goals and aspirations, not just what level of personal care you need.

Home care is about supporting you to live independently at home, and that includes helping you to continue doing what matters most. Our highly trained care workers provide tailored care bespoke to your needs and wishes. Whether it’s trips out, companionship, or just enjoying time with family, they can be on hand to support you.

Other care options

Still not sure if home care is right for you? Why not check out our other care options. We offer a full pathway of care services including 24-hour live-in care at home, care and nursing homes, and supported living. As a result, you can easily switch from one service to another without having to shop around for a new provider.

We also offer flexible trial periods that give you the time you need to determine whether your chosen service is right for you. If it isn’t, then our expert care team can support you to find a better suited type of care.