Environmental, Social and Governance (ESG) is
a framework that measures an organisation’s
impact on the world around it.
The Environmental aspect focuses on how an
organisation minimises its impact on the
environment. Social, focuses on how it
positively affects wider society and workplace
culture. Governance, refers to the process of
decision making, reporting, logistics and ethics
of running an organisation.
Our 2024-25 report summarises our full plan, outlines our commitment to ESG, and
highlights our performance, achievements
and clear, measurable targets for the future.
We aspire to create lasting value for our
stakeholders, ensure compliance with evolving
regulatory frameworks and contribute to the
global effort of addressing climate change and
social challenges.
Agincare Chief Executive Raina Summerson said:
At Agincare, our commitment to care goes far
beyond the services we provide; it extends to the
impact we have on people, communities and the
world around us.
We are proud to embed transparency,
responsibility and accountability at the heart of
everything we do, ensuring our actions
consistently reflect our mission, vision and
values.
As expectations of business continue to evolve,
we are embracing the opportunity to create
more value for those who draw on our services,
our employees and the communities we serve.
From reducing our carbon footprint to creating
an inclusive culture and delivering high-quality
care, we are building a more sustainable future.
This report outlines the steps we’re taking
towards and we thank you for your continued
trust in Agincare.
Environmental
(2026 has seen solar panels fitted to Rochester Care Home as part of a roll out across suitable Agincare locations).
A plan to drive positive change
Our five year plan is driving positive change
across Agincare. Through targeted initiatives,
such as optimising energy efficiency, reducing
waste, and adopting greener technologies, we
aim to significantly lower our environmental
impact; and data shows we have done so over
the past year.
Additionally, we are committed to creating
operational efficiencies in both resource
consumption and planning.
We comply with relevant regulations
including the Energy Saving Opportunity
Scheme (ESOS), where we actively identify and
implement energy-saving measures, alongside
meeting the requirements of annual reporting.
Energy efficiency
Agincare’s energy consumption and associated emissions reduced between 2023/24 to
2024/25. However, intensity ratio is a more appropriate measure to gauge the group’s energy use that we will use as we continue to grow. This calculates total gross emissions in metric tonnes CO2 e per total
million-pound turnover – which has also reduced during this period. This metric is
considered the most relevant to the Group’s energy consumption and provides a good
comparison of performance over time and across different organisations and sectors.
We have also implemented a series of energy efficient measures to minimise
energy consumption and greenhouse gas emissions associated with our operations;
and to set and achieve measurable energy reduction targets. Our employees are key to driving continuous
improvement in our environmental initiatives.
We foster a culture of environmental awareness
and responsibility by providing comprehensive
training and engagement that help employees
understand the importance of sustainability.
View or download our ESG report for more details.
Social
We are committed to making a positive social impact in the communities
where we operate. We prioritise recruiting and employing local talent to deliver
our services, offering apprenticeships, and engaging in community activities
such as volunteering and supporting social causes that align with our values. By hiring locally, we aim to reduce travel time and costs, while contributing to
the economic prosperity of the areas we serve. We are dedicated to fostering a
diverse and inclusive workplace that promotes equality, respects human rights,
and ensures equal opportunities.
Social Value
This is one of the areas we are most proud of. We work with partners to demonstrate the social
value we deliver. It allows us to embed, measure and grow our investment in communities, and
shape our strategy for the future.
We use the UK Social Value Bank, a leading evidence-based tool for measuring and
demonstrating the social impact of organisations’ activities on people and communities. It focuses
on well being, assessing how changes in people’s circumstances affect life satisfaction, and
translates these insights into monetary values using the WELLBY (Wellbeing Year) unit approved by
HM Treasury.
The Bank is widely used across sectors, particularly in housing, regeneration, and community
projects, to quantify the benefits of services and programmes in terms of improved health,
financial security, social connections, and community confidence. We use market leading platform
Thrive to manage and report on social value.
Case Study: Community Impact – £7.23m
At the request of the Local Authority we
stepped in to save two care homes (100
residents) from imminent closure following
sudden withdrawal by the previous provider.
This safeguarded 100 local jobs and
protected the continuity of care for 100
residents who otherwise would have been
displaced. It also preserved significant local
supply-chain contracts, ensuring that
economic and social value remained within
the community.
Case study: Economic Impact – £209m
Total contribution to local economies
through recruiting people from within 15
miles of their main place of work. Our
2024/25 target of 75% was exceeded, rising
to 89% by the end of the year.
Equivalent social value comes from
carbon values, employee well-being and
retention, and social value of employing
and paying our workforce locally (Thrive
Report 2024-25: UK Social Value Bank).
Agincare in the Community
We place great value on being a well-run and sustainable care provider, committed to a long-term future delivering person-centred high-quality care in the community. That means we’ll be around today, tomorrow and in years to come, giving peace of mind to everyone that draws on our high quality, personalised services. As such we are committed to playing a full and active role in the community, whether it’s raising
money for good causes, leading regeneration projects or supporting the arts and the local
economy.
We encourage our senior leadership to take on voluntary roles in smaller local
organisations where their skills and networks can be shared for the good of the community.
Our teams across the country are passionate about raising money and supporting good causes,
including The Alzheimer’s Society, Save the Children, the Care Workers Charity, MIND, local
hospices and many others. Find out more about Agincare in the Community
Governance
Agincare is committed to upholding the highest
standards of governance, ensuring that our business
operations are conducted with integrity, are ethical,
transparent, and in compliance with all relevant laws
and regulations. We are members/supporters of many organisations including:
- Care Leavers Covenant
- Armed Forces Covenant
- Age-friendly Recruitment
- Disability Confident Employer
- Homecare Association
- Care Workers Charity
- John’s Campaign
Workplace profile
- 70 nationalities
- 100% new starters received the code of conduct and ethics handbook
- 169,000 business miles travelled by employee electric vehicles instead of petrol/diesel powered = 42.25 tonnes of CO₂
- Female 78% & Male 22%
- 49% are 26-35 yrs
- 43% White, 33% Black, 22% Asian, 2% Other,
- 4% Disabled
In 2025/26 we will continue to raise the profile of our ESG
work with internal and external stakeholders. We
will engage with the sector at events and
conferences to benchmark with, and learn from,
similar services.