Cordelia House Care Home in Fareham, Hampshire (previously known as Farehaven Lodge) provides affordable residential, respite and end of life care for older people, including those with dementia, sensory loss or mental health care needs.
We’re like a big family here at Cordelia House. As our residents’ needs change, so do the level and type of care they receive from us. We’re proud that we offer a real home for life for all our residents.
We respect our residents’ dignity, beliefs, space, and their right to make personal choices in care.
As well as caring for our residents we care about their families too. We don’t have set visiting times, and our door is always open for a chat. We also have a quarterly residents’ and families’ meeting.
We’re in a residential area of Fareham in Hampshire, within easy reach of the town centre and the M27.
At Cordelia House we’ve created a comfortable and accessible home-from-home environment for all our residents.
We have three comfortable lounges and a dining area. There’s plenty of space for group activities, or somewhere to find a quieter spot.
There’s a lift up to the first floor.
Residents and visitors are welcome to use the free Cordelia Wi-Fi. All our care homes have a tablet for residents to use – Skype calls work really well – and for families to use when they visit.
We have a lovely enclosed and secure garden with level walkways around the lawn and flowerbeds. Our residents love to watch the wildlife in the garden, especially on the birdfeeders on our beautiful willow tree.
Our garden is a great spot for activities and eating outside. There’s plenty of space to sit out, and a patio area with extra tables and chairs.
There are 36 comfortable bedrooms at Cordelia House, across the ground floor and the first floor. Some of our rooms look out onto the garden.
Most of our rooms have en-suites. The two bedrooms without ensuites have a washbasin in the room and an accessible bathroom nearby.
We encourage our residents to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.
Samantha Squibb is the registered manager of Cordelia House Care Home in Fareham.
We are passionate at Cordelia House about making sure our residents have a purpose and fulfilment within their time with us.
Not only do we aim to inspire our residents, they also inspire us. We gain just as much from them as they do us. Passion and quality are key to great care and positive well-being!
Some examples of how our staff go the extra mile for our residents:
All our staff go on an intensive three-day Agincare induction and training before starting at Cordelia House. Training covers moving and handling, safe handling of medicines, infection control, fire awareness and food hygiene, followed by a 12-week induction and training period.
We have staff champions for dementia, dignity, nutrition and hydration and activities. We also have staff leads for whistleblowing and safeguarding.
We like to organise activities that involve residents and staff. Once a month we hold a ‘Round the World Day’. We choose a country and theme our food, music and activities around it. Our staff are never shy about dressing up to match the country!
Our annual summer fayre is a great occasion for residents, families, friends, visitors and staff. Everyone gets involved and there’s a fantastic atmosphere.
Animal visits are always popular – goats, pigs, rabbits, ducks – they can be sure of a warm welcome at Cordelia House. We also have a resident cat – Kitty – who’s always up for a stroke and a cuddle.
We love music and the entertainers who come in to play and sing.
Our residents really look forward to the fortnightly visits from a local nursery. They love joining in with arts and crafts, singing, stories, ‘show and tell’ and garden activities with the children.
There’s a weekly hairdressing session in our salon.
We can also arrange appointments with a:
Good, wholesome home-cooked food is essential at a care home. We have experienced cooks and kitchen assistants who prepare traditional home-cooked meals. They use locally-sourced ingredients as much as they can, and are regular visitors to our nearby butcher and greengrocer.
Our cooks always ask for feedback from our residents, and are more than willing to adapt menus. Our kitchen staff have received a 5* ‘Very Good’ rating from the Food Standards Agency.
Mealtimes are really important to us. We encourage our residents to eat together as there are so many social and nutritional benefits.
However, people can choose to eat their meals in private too, if they prefer. If the weather’s warm enough, we might eat outside. We love it when relatives come and join their family member for meals.
We have picture and written menus, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat. There’s also a board setting out the menu for the month ahead.
Under the previous owners (when it was called Farehaven Lodge), the home had an overall CQC rating of ‘Requires Improvement’.
Since coming under the management of Agincare in June 2019, we have been working hard to address the points raised in the CQC report.
We are confident of a more positive rating when the CQC inspectors return to Cordelia House, and are determined to show them that we’ve listened to and acted on their recommendations.
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