Naseby Care Home in Christchurch provides affordable high-quality residential, end-of-life and palliative care for older people with dementia or who find it difficult to manage by themselves at home.
We have a wealth of specialist experience of caring for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies.
As our residents’ needs change, so do the level and type of care they receive from us. Naseby is their home for as long as they stay here. We pride ourselves on the high level of personal attention we can give to each one of our residents.
As well as caring for our residents we care about their families too. We don’t have set visiting times, and our door is always open for a chat. We also have a quarterly residents’ and families’ forum.
We’re proud that the CQC has given Naseby a rating of ‘good’ right across the board (May 2018).
We’re in the lovely historic town of Christchurch, half a mile from the town centre. We’re within easy reach of the A31 and A338. Public transport links are good – we’re on the bus route into Christchurch and Bournemouth town centres, and not far from the train station.
We’ve created a relaxed and homely environment for all our residents, which isn’t at all clinical. We want our residents to feel comfortable, and for family members to feel like they’re visiting their relative’s home.
Our cozy lounge is perfect for chatting or activities. We have a light and airy dining room which has a wall of smiling faces – lots of photos of our residents past and present.
We have 18 bedrooms, three of which would suit couples. All our rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms close by.
We encourage residents to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. This all helps us get a real understanding of each resident.
We have a well-kept secure garden at the back of the building with a lawn, flowerbeds and plenty of space to sit out. When the weather’s good we like to have tea outside.
Karen Diesel is the registered manager of Naseby Care Home in Christchurch.
Quite simply, the staff here are brilliant. We don’t have a high staff turnover which means there’s great continuity of care for our residents. We’re like a family.
We work well together – we support each other. Because we’re a fairly small care home all the staff have the time and space to get to know our residents really well. They have a close rapport and understand residents’ likes and dislikes and how they prefer to spend time. We care about each other.
Some examples of how our staff go the extra mile for our residents:
All our staff go on an intensive three-day Agincare induction before starting at Naseby.
We’ve worked hard to build strong relationships with our local social care and health professional – from district nurses, occupational therapists, GPs, and social workers, through to the safeguarding team at Bournemouth, Christchurch and Poole Council.
We love to welcome animals into Naseby – dogs, kittens, birds of prey, even alpacas delight our residents. Buddy and Holly are our resident chirpy budgies.
Our budgies aren’t the only musicians at Naseby – there’s always a member of staff and resident singing somewhere in our home. We also have musical entertainers who come in and encourage our residents to join in.
We like to tailor trips out according to what our residents want to do, such as visits to local gardens.
Other regular activities include keep-fit, quizzes, bingo and skittles. We’ve also created a really popular ‘What’s in the box?’ game where residents guess what’s inside the box just by feeling the object.
We love to be sociable and enjoy our parties and the annual Care Home Open Day.
Good, wholesome home-cooked food is essential at a care home. Our chef prepares traditional home-cooked meals. She always ask for feedback from our residents, and is more than willing to adapt menus.
We hold a 5* ‘Very Good’ rating from the Food Standards Agency.
Mealtimes are really important to us. We encourage our residents to eat together as there are so many social and nutritional benefits. However, people can choose to eat their meals in private too, if they prefer.
We have picture and written menus, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.
My wife’s decline into dementia has been handled with compassion and care. The staff are kind and professional at all times. Her room is bright, airy and clean. I am always made to feel welcome when I visit.
My family and I are extremely grateful to the manager and all of the staff, including the cleaner, at Naseby Care Home. We are always greeted well on arrival and given an immediate summary of my Mother’s situation.
I have nothing but praise for the level of care my mother has enjoyed since being a resident of Naseby Care Home. Any questions I have posed have been handled appropriately and I can see that my mother is enjoying being a resident of the home.
Excellent, caring rest home. Staff are very efficient and pleasant, management very good and approachable. The meals are excellent. General cleanliness is good. I am very pleased my Wife, who is well looked after, resides here.
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