Chalgrove Care and Nursing Home in Poole provides affordable high-quality residential, nursing, dementia, respite, end-of-life and palliative care for older people.
We pride ourselves on our attention to detail in our attentive and professional nursing care, the delicious meals we serve, and our comfortable rooms.
Everything we do is centred around our residents’ needs and wishes.
As well as caring for our residents we care about their families too. We don’t have set visiting times, and our door is always open for a chat.
We also have a residents’ and families’ forum, plus an annual survey, to give us helpful feedback and suggestions.
We’re proud that the CQC has given Chalgrove a rating of ‘good’ right across the board (January 2018).
We understand that families have real concerns over the safety of residents at this time and would like to provide reassurance that we are doing everything in our power to minimise the risk of our care home residents getting COVID-19.
We’re tucked away in Branksome Park – a lovely quiet and leafy part of Poole. The Blue Flag Beach at Branksome Chine is just a stone’s throw away, and the local amenities at Westbourne are within easy reach.
Fees start from £595 per week and funding may be available.
Complete our short online cost calculator to find suitable homes close to you and give you a guide to the weekly care costs.
We’ve created a comfortable and homely environment for all our residents. There are several lounges and dining areas throughout the home, plus a large, sunny conservatory overlooking the garden.
Our smaller first-floor lounge is a good spot for quieter activities and reminiscing, or for when family and friends come to visit.
We have a lovely large secure lawned garden and enclosed paved courtyards, with plenty of room to sit out on sunny days.
Residents and visitors are welcome to use the free Chalgrove Wi-Fi. All our care homes have tablets available for residents to use – Skype calls work really well – and for families to use when they visit.
The bedrooms at Chalgrove are in two wings: Edwardian, where we provide nursing care, and Tudor, our residential building.
Across the two wings there are 57 bedrooms, three of which can accommodate couples. All our bedrooms have an en-suite or washbasin in the room. All our rooms have accessible bathrooms nearby.
Many of the bedrooms look out onto the garden, and lots of our ground-floor bedrooms have direct garden access.
We encourage residents to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.
We’re in the process of painting each bedroom’s front door a different colour, to make it more recognisable.
Debbie Parrett is the registered manager of Chalgrove.
We’ve got a great team here at Chalgrove. We take time to get to know our residents well – their likes and dislikes, their history and experiences.
As well as their caring duties, I think it’s so important that staff can spend time simply chatting, listening and sharing stories, or helping out with a jigsaw puzzle.
We fully involve residents and families in life here at Chalgrove – whether that’s in planning and reviewing care, or asking for their comments and feedback. We’re always looking to understand where we can change and do better.
Our staff often go the extra mile for our residents. There are regular shopping errands, to buy a particular product or a birthday card. And they often take home special items of residents’ clothing that need washing with extra care.
All our staff go on an intensive three-day Agincare training course before starting at Agincourt.
Our nursing staff are part of the fabric of Chalgrove, they are extremely experienced and well-trained in care of the elderly.
We love to welcome people into Chalgrove, including musicians and children from the local nursery school. Our keep-fit sessions are also really popular.
And we’re getting really excited about the imminent arrival of our Tovertafel! It uses a high-quality projector, infrared sensors, speaker, and processor that work together to project interactive games onto a table. Because the colourful objects respond to hand and arm movements, residents get to play with the light itself.
Furry and feathered friends receive a warm welcome at Chalgrove, and we love it when families bring their pets in for a visit.
We can also provide hairdressing, optician and chiropodist services.
Good, wholesome home-cooked food is essential at a care home. Our cooks prepare traditional and seasonal meals. They always ask for feedback from our residents, and are more than willing to adapt menus.
Our kitchen staff have received a 5* ‘Very Good’ rating from the Food Standards Agency.
Mealtimes are really important to us. We encourage our residents to eat together as there are so many social and nutritional benefits.
However, people can choose to eat their meals in private too, if they prefer. Visitors are always welcome to join us for lunch or dinner.
We have picture and written menus, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.
The care my friend has at Chalgrove is second to none. The staff are dedicated, friendly and understanding, absolutely well done to all at Chalgrove.
Excellent care home – the staff are so caring and nothing is too much trouble. My Mum is so happy. She tells me she wishes she moved here years ago!
My mother has been in Chalgrove since August 2018. The staff and management have been helpful, supportive and very caring. I am satisfied that Mum is receiving excellent care and I would not hesitate to recommend Chalgrove to family and friends.
Mum has lived at Chalgrove for just over six months now and couldn’t be happier. I’ve seen such a change in her as she has got to know the staff and routines. She tells me often how lovely they all are and particularly that the ‘man who does the cooking’ is great (the chef).
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