Positive feedback for our care homes

Published: Thursday 5th November 2020

The results are in from of our annual satisfaction survey of residents in our care and nursing homes. They paint an extremely positive picture of life in our care homes.

Care home resident video-conferencing with smartphone

Listening to our clients and their families is important to us. We want to know what people think and feel about our care, whether that’s home care, live-in care or our care homes.

Care home teams during the pandemic

The link to the questionnaire (this is the first year the survey was online) was sent out during the COVID pandemic. So we are delighted that 99% of people who responded said that they felt our care home teams have managed well during this unprecedented time.

Infographic of stats from Agincare care home satisfaction survey

Respondents overwhelming (97%) agreed that they felt comfortable and safe with staff and in the home. And the same percentage (97%) told us that their care or nursing home is comfortable and clean.

Views on our social activities

Our social activities are an important part of life in our care homes. But we know that not everyone wants to join in with everything all the time.

That’s why we try hard to give our residents options and support for them to choose what they want to do. So it’s reassuring that 96% of people who responded said they felt able to contribute to the activities and events in the home should they so wish.

Overall satisfaction with our care and nursing homes

Tim Buckley, Chief Operating Officer for Agincare care homes, said:

“The final question in our survey asked our residents or their family members whether they were satisfied overall with the service they receive from us. It is heartening that 95% of people said they were. However, we are never complacent about the quality of our care and strive to keep improving. Our aim is for our care homes to be the number one choice locally.”

To find out more about any of our care homes please call us on 01305 443 231.