Gorseway Nursing Home

Gorseway Nursing Home, Hayling Island, Hampshire

Gorseway Nursing Home is part of the village-style, retirement village community of Gorseway Park, set within four acres of secluded and landscaped gardens on Hayling Island.

We offer first-class nursing, dementia, palliative (end of life), respite and convalescence care in a comfortable, homely and relaxed environment.

All our residents are different. We offer a range of activities and menu options so every person feels happy, stimulated and cared-for.

Our staff are passionate about empowering residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

When someone arrives at Gorseway Nursing Home, they immediately become part of the Agincare family. We care for them and help them maintain their independence, decision-making and control as much as they can.

Gorseway is their home, and we support their changing physical and emotional needs so they can stay here as long as they want to.

As well as caring for our residents we care about their families too. Our door is always open for a chat, and our residents’ and families’ forum gives residents and relatives a way to support each other and get involved in making decisions about how the home is run.

Friends and family members are welcome to visit at any time, and there’s always tea and coffee on hand.

Where is Gorseway Nursing Home?

We’re in a stunning location, right across the road from the Blue Flag-winning beach at Hayling Island, and next to the golf course. We’re within easy reach of the A27 and the M27, and 10 miles from Portsmouth.

Call us on 02392 466 411 to arrange a visit or for an informal chat, we’d love to introduce you to the home, our staff and our residents.

Nursing home facilities

Gorseway Nursing Home is finished and furnished to a high standards, and is fully equipped to deal with a range of needs and requirements.

We want residents to feel safe and secure, but to also feel that they’re living in a friendly, comfortable and homely environment. Our communal lounge opens out onto the patio, with plenty of space for group activities.

Residents and visitors are welcome to use the free Gorseway Wi-Fi. All our care homes have an iPad for residents to use – Skype calls work really well – and for families to use when they visit.

Visitors often bring in their own devices and use our Wi-Fi to show loved ones videos and photos, and to play games. And our Wi-Fi has proved very popular with the children of visiting families!

We also have a hairdressing salon.

The bedrooms at Gorseway Nursing Home

We have 54 single bedrooms (all ensuite) across the ground floor and the first floor, with some able to accommodate couples – if there’s availability. Our first floor is fully accessible, by stairs or a lift.

We encourage our residents to personalise their rooms with their own photos and furniture.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give our staff an important understanding of a resident’s history and what’s important to them.

Dementia care at Gorseway Nursing Home

Our Memory Lane Community specialises in innovative dementia care. The space is designed to stimulate and enrich residents’ lives while giving families peace of mind and security.

We train our staff to see dementia care in a different way, supporting our residents and promoting their independence so they can be the people they are, not their diagnosis.

We’ve planted the secure Memory Lane garden with colourful scented flowers, tactile vegetation and a vegetable plot to stimulate all the senses.

The garden at Gorseway

We’re very proud of our lovely landscaped gardens. Our lake is beautiful, with a stunning water feature and Koi carp. There are lawned areas and a patio overlooking the beach where residents can join in outdoor activities or simply enjoy being outside.

Our staff

Charlotte Nurle is the deputy manager and works alongside the office manager, Jake Jenkins.

Some examples of how our staff go the extra mile for our residents:

• Arranging special events for individual  birthdays
• Going to Hayling Beach for a visit to the ice cream parlour
• Hunting special items via local charity shops to stimulate happy memories

Staff training

All our staff go on an intensive three-day Agincare induction and training before starting at Gorseway.

We use an online care planning tool to give our staff immediate real-time access to residents’ likes, dislikes and care information on a handset. Our care workers can easily keep track of a resident’s day, including medication, repositioning, hydration and how much they’ve eaten.

Social activities

We have our own minibus and make the most of it! It takes residents for local days out including shopping trips, picnics or simply just to admire our beautiful island coastline.

We also love welcoming a range of entertainers into our home, from vocalists to theatre companies. We also have a good rapport with the local schools who visit often.

Our activity schedule is varied, and our week could include:

• Exercise classes
• Arts and crafts
• Bingo
• Hair-dressing
• Cooking and eating!

Food and nutrition

Good, wholesome home-cooked food is essential at a care home. Our two talented chefs cook with locally-sourced ingredients as much as possible. We cater for all dietary needs, from Coeliac and gluten-free, to vegetarian and vegan.

Our chefs always ask for feedback from our residents, and are more than willing to adapt menus. Our kitchen staff have received a 5* ‘Very Good’ rating from Environmental Health.

We serve three main meals a day and mealtimes are really important. We encourage our residents to eat together as there are so many social and nutritional benefits.

If the weather’s being kind, we’ll eat outside. However, people can choose to eat their meals in private too, if they prefer.

We have picture and written menus. However, we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.

If you’d like to find out more about Gorseway Nursing Home and how we could support you or a loved-one, please call us on 02392 466 411 .

Response to CQC report (May 2019)

Helen Smith, Clinical Operations Manager for Agincare Homes Holdings

“Gorseway Park is a lovely site on Hayling Island Seafront, with a nursing home, care home and 75 independent living flats. The nursing home was inspected by the CQC in May 2019, and when we received our rating we had very mixed emotions.

“I would encourage you to read the full CQC report. It describes how we support people, treating them with dignity and respect, and involving them as partners in their care. However, I am disappointed that the CQC rated us as ‘requires improvement’ in all of the five categories.

“As a new provider at Gorseway Park we are working extremely hard to improve the home and support the good work being achieved right across the site. We have invested people, money and time in understanding the home, the site and the Island. The whole team is committed to working with residents, families, staff and the local community to make it a home that the Island can be proud of.

“We are determined to respond positively to the points raised by the CQC inspectors. We have already put an action plan in place to make sure we are complying with the regulations, have the necessary staffing levels, and that all of our documentation is current, relevant and effective. We are always looking to see how changes to the home might improve our residents’ lives. We are confident of a more positive rating when the CQC inspectors return to Gorseway, and are determined to show them that we’ve listened to and acted on their recommendations.

“We are grateful to residents, families, staff and the local community for all their support during our initial development phase. We always welcome people coming to Gorseway to see the nursing home, care home and independent living flats for themselves, and meet the team and the residents. Our door is always open for you to come and have a chat and a cuppa with a member of the senior team – we look forward to showing you round.”

Tim Buckley, Chief Operating Officer, Agincare Homes Holdings

“Gorseway Park is a recent acquisition for Agincare. Although there are areas in which we need to improve, we are up for the challenge. We want to build a strong team, who are committed to delivering great care for residents, in a friendly and respectful way. Together, we are determined that Gorseway is going to be the nursing home of choice on Hayling Island.”