Gorseway Nursing Home

Gorseway Nursing Home, Hayling Island, Hampshire

Gorseway Nursing Home is part of the village-style, retirement village community of Gorseway Park, set within four acres of secluded and landscaped gardens on Hayling Island.

We offer first-class nursing, dementia, palliative (end of life), respite and convalescence care in a comfortable, homely and relaxed environment.

All our residents are different. We offer a range of activities and menu options so every person feels happy, stimulated and cared-for.

Our staff are passionate about empowering residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

When someone arrives at Gorseway Nursing Home, they immediately become part of the Agincare family. We care for them and help them maintain their independence, decision-making and control as much as they can.

Gorseway is their home, and we support their changing physical and emotional needs so they can stay here as long as they want to.

As well as caring for our residents we care about their families too. Our door is always open for a chat, and our residents’ and families’ forum gives residents and relatives a way to support each other and get involved in making decisions about how the home is run.

Friends and family members are welcome to visit at any time, and there’s always tea and coffee on hand.

Call us on 023 9246 6411 to find out more. We’d love to introduce you to the home, our staff and our residents.

Nursing home facilities

Gorseway Nursing Home is finished and furnished to a high standards, and is fully equipped to deal with a range of needs and requirements.

We want residents to feel safe and secure, but to also feel that they’re living in a friendly, comfortable and homely environment. Our communal lounge opens out onto the patio, with plenty of space for group activities.

Residents and visitors are welcome to use the free Gorseway Wi-Fi. All our care homes have an iPad for residents to use – Skype calls work really well – and for families to use when they visit.

Visitors often bring in their own devices and use our Wi-Fi to show loved ones videos and photos, and to play games. And our Wi-Fi has proved very popular with the children of visiting families!

We also have a hairdressing salon.

The bedrooms

We have 54 single bedrooms (all ensuite) across the ground floor and the first floor, with some able to accommodate couples – if there’s availability. Our first floor is fully accessible, by stairs or a lift.

We encourage our residents to personalise their rooms with their own photos and furniture.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give our staff an important understanding of a resident’s history and what’s important to them.

Dementia care

Our Memory Lane Community specialises in innovative dementia care. The space is designed to stimulate and enrich residents’ lives while giving families peace of mind and security.

We train our staff to see dementia care in a different way, supporting our residents and promoting their independence so they can be the people they are, not their diagnosis.

We’ve planted the secure Memory Lane garden with colourful scented flowers, tactile vegetation and a vegetable plot to stimulate all the senses.

The garden

We’re very proud of our lovely landscaped gardens. Our lake is beautiful, with a stunning water feature and Koi carp. There are lawned areas and a patio overlooking the beach where residents can join in outdoor activities or simply enjoy being outside.

Call us on 023 9246 6411 to find out more. We’d love to introduce you to the home, our staff and our residents.

Our staff

Janice West is the Registered Manager of Gorseway Nursing Home.

Colette Knight is the Deputy Manager.

Some examples of how our staff go the extra mile for our residents:

• Arranging special events for individual birthdays
• Going to Hayling Beach for a visit to the ice cream parlour
• Hunting special items via local charity shops to stimulate happy memories

Staff training

All our staff go on an intensive three-day Agincare induction and training before starting at Gorseway.

We use an online care planning tool to give our staff immediate real-time access to residents’ likes, dislikes and care information on a handset. Our care workers can easily keep track of a resident’s day, including medication, repositioning, hydration and how much they’ve eaten.

Social activities

We have our own minibus and make the most of it! It takes residents for local days out including shopping trips, picnics or simply just to admire our beautiful island coastline.

We also love welcoming a range of entertainers into our home, from vocalists to theatre companies. We also have a good rapport with the local schools who visit often.

Our activity schedule is varied, and our week could include:

• Exercise classes
• Arts and crafts
• Bingo
• Hair-dressing
• Cooking and eating!

Food and nutrition

Good, wholesome home-cooked food is essential at a care home. Our two talented chefs cook with locally-sourced ingredients as much as possible. We cater for all dietary needs, from Coeliac and gluten-free, to vegetarian and vegan.

Our chefs always ask for feedback from our residents, and are more than willing to adapt menus. Our kitchen staff have received a 5* ‘Very Good’ rating from Environmental Health.

We serve three main meals a day and mealtimes are really important. We encourage our residents to eat together as there are so many social and nutritional benefits.

If the weather’s being kind, we’ll eat outside. However, people can choose to eat their meals in private too, if they prefer.

We have picture and written menus. However, we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.

Read more about food and nutrition in our care homes.

Call us on 023 9246 6411 to find out more. We’d love to introduce you to the home, our staff and our residents.

Response to CQC report (January 2021)

Agincare Homes Chief Operating Officer Tim Buckley said:

“Gorseway Nursing Home has made considerable progress since the last inspection, and we’re confident it is on track to achieve a better rating at the next inspection within six months.

“Our whole team is committed to addressing areas highlighted in the inspection report and we have submitted an action plan to the CQC for monitoring and support to continue our improvement journey  for Gorseway.

“Although we are disappointed not to have received a good rating in one of  the areas, we are pleased that the report recognises all the hard work that has taken place since the last inspection, and reflects a very different and positive view of the home.

“Inspectors received feedback from people, relatives and staff telling us about improvements in the leadership and culture of the home. Their comments described a safer, happier, more caring and effective service.

“We will continue to work closely with residents, relatives, the CQC, the Local Authority and Health, in order to embed change and further improve the service.”

About the inspection

There are 5 areas that the CQC inspect homes against. On this inspection the CQC inspectors focussed on three areas:

• Is the service safe?
• Is the service effective?
• Is the service well led?

The inspectors had access to a range of information including access to electronic records and files in regards to the general governance of the home.

Two inspectors spent a day in the home also observing practice and a third inspector held meetings with residents via Zoom calls. The inspectors also talked directly with relatives and external professionals.