Gorseway Nursing Home is part of the village-style, retirement village community of Gorseway Park, set within four acres of secluded and landscaped gardens on Hayling Island.
We offer first-class nursing, dementia, palliative (end of life), respite and convalescence care in a comfortable, homely and relaxed environment.
All our residents are different. We offer a range of activities and menu options so every person feels happy, stimulated and cared-for.
Our staff are passionate about empowering residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.
When someone arrives at Gorseway Nursing Home, they immediately become part of the Agincare family. We care for them and help them maintain their independence, decision-making and control as much as they can.
Gorseway is their home, and we support their changing physical and emotional needs so they can stay here as long as they want to.
As well as caring for our residents we care about their families too. Our door is always open for a chat, and our residents’ and families’ forum gives residents and relatives a way to support each other and get involved in making decisions about how the home is run.
Friends and family members are welcome to visit at any time, and there’s always tea and coffee on hand.
The Care Quality Commission completed an assessment of how Gorseway is managing the impact of COVID-19 on 2 June 2020. The Emergency Support Framework (ESF) Summary Record includes a positive response to every question asked and an equally positive overall summary.
We understand that families have real concerns over the safety of residents at this time and would like to provide reassurance that we are doing everything in our power to minimise the risk of our residents getting COVID-19.
Our care home visiting policy is based on a strict protocol and risk assessment that take into account the individual circumstances of each home.
We’re in a stunning location, right across the road from the Blue Flag-winning beach at Hayling Island, and next to the golf course. We’re within easy reach of the A27 and the M27, and 10 miles from Portsmouth.
Our costs vary according to your care needs and available rooms, but we always offer quality care at a competitive price. Quoted costs include accommodation, care (based on your individual needs), all meals, laundry and a range of activities and funding may be available.
Gorseway Nursing Home is finished and furnished to a high standards, and is fully equipped to deal with a range of needs and requirements.
We want residents to feel safe and secure, but to also feel that they’re living in a friendly, comfortable and homely environment. Our communal lounge opens out onto the patio, with plenty of space for group activities.
Residents and visitors are welcome to use the free Gorseway Wi-Fi. All our care homes have an iPad for residents to use – Skype calls work really well – and for families to use when they visit.
Visitors often bring in their own devices and use our Wi-Fi to show loved ones videos and photos, and to play games. And our Wi-Fi has proved very popular with the children of visiting families!
We also have a hairdressing salon.
We have 54 single bedrooms (all ensuite) across the ground floor and the first floor, with some able to accommodate couples – if there’s availability. Our first floor is fully accessible, by stairs or a lift.
We encourage our residents to personalise their rooms with their own photos and furniture.
Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give our staff an important understanding of a resident’s history and what’s important to them.
Our Memory Lane Community specialises in innovative dementia care. The space is designed to stimulate and enrich residents’ lives while giving families peace of mind and security.
We train our staff to see dementia care in a different way, supporting our residents and promoting their independence so they can be the people they are, not their diagnosis.
We’ve planted the secure Memory Lane garden with colourful scented flowers, tactile vegetation and a vegetable plot to stimulate all the senses.
We’re very proud of our lovely landscaped gardens. Our lake is beautiful, with a stunning water feature and Koi carp. There are lawned areas and a patio overlooking the beach where residents can join in outdoor activities or simply enjoy being outside.
Naomi Edge is the Registered Manager of Gorseway Nursing Home.
Colette Knight is the Deputy Manager.
Some examples of how our staff go the extra mile for our residents:
All our staff go on an intensive three-day Agincare induction and training before starting at Gorseway.
We use an online care planning tool to give our staff immediate real-time access to residents’ likes, dislikes and care information on a handset. Our care workers can easily keep track of a resident’s day, including medication, repositioning, hydration and how much they’ve eaten.
We have our own minibus and make the most of it! It takes residents for local days out including shopping trips, picnics or simply just to admire our beautiful island coastline.
We also love welcoming a range of entertainers into our home, from vocalists to theatre companies. We also have a good rapport with the local schools who visit often.
Our activity schedule is varied, and our week could include:
Good, wholesome home-cooked food is essential at a care home. Our two talented chefs cook with locally-sourced ingredients as much as possible. We cater for all dietary needs, from Coeliac and gluten-free, to vegetarian and vegan.
Our chefs always ask for feedback from our residents, and are more than willing to adapt menus. Our kitchen staff have received a 5* ‘Very Good’ rating from Environmental Health.
We serve three main meals a day and mealtimes are really important. We encourage our residents to eat together as there are so many social and nutritional benefits.
If the weather’s being kind, we’ll eat outside. However, people can choose to eat their meals in private too, if they prefer.
We have picture and written menus. However, we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.
Read more about food and nutrition in our care homes.
My Brother has been very well cared for. He is happy and is happy with all the carers who, kindly, look after him. He loves his music. He is always clean and tidy just as he would wish. Many thanks to all the staff, what a wonderful team.
My first impression standing at reception was how clean and modern and smart it is, more like a hotel. The manageress is such a warm and friendly, helpful person – the staff are wonderful. All the rooms are large and comfortable with a view of the beautiful gardens.
My cousin lived here for many years and was so happy! Always well cared for in a beautiful home. We even had her wake here to celebrate her life. Thank you all so very much.
Staff were very polite and caring and made Mum feel at home. She has made new friends there and hopefully will keep in touch. We will definitely use again.
Agincare Homes Chief Operating Officer Tim Buckley said:
“Gorseway Nursing Home has made considerable progress since the last inspection, and we’re confident it is on track to achieve a better rating at the next inspection within six months.
“Our whole team is committed to addressing areas highlighted in the inspection report and we have submitted an action plan to the CQC for monitoring and support to continue our improvement journey for Gorseway.
“Although we are disappointed not to have received a good rating in one of the areas, we are pleased that the report recognises all the hard work that has taken place since the last inspection, and reflects a very different and positive view of the home.
“Inspectors received feedback from people, relatives and staff telling us about improvements in the leadership and culture of the home. Their comments described a safer, happier, more caring and effective service.
“We will continue to work closely with residents, relatives, the CQC, the Local Authority and Health, in order to embed change and further improve the service.”
About the inspection
There are 5 areas that the CQC inspect homes against. On this inspection the CQC inspectors focussed on three areas:
The inspectors had access to a range of information including access to electronic records and files in regards to the general governance of the home.
Two inspectors spent a day in the home also observing practice and a third inspector held meetings with residents via Zoom calls. The inspectors also talked directly with relatives and external professionals.
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