When Robert first began being supported by Ambient, now part of Agincare, he was homeless and misusing alcohol to a degree that put him at high risk of self-neglect and neglect of his environment. He suffered from low motivation, which was isolating him from his family and the community.
Our expert team worked with the Housing Management and Resettlement Team to secure supported living for people with mental health issues facing homelessness. A small team of workers was identified for Robert to help him build trusting relationships. They planned a visit schedule tailored to his needs, giving him choice and control. During visits, a recovery support plan with clear strength-based goals and necessary actions was created with Robert and reviewed regularly by himself and his care coordinator.
The team supported him to attend appointments and organise his day-to-day life, encouraging independence and structure. Combined with support from an Occupational Therapist, who developed a graded exposure plan, Robert gradually built confidence to use public transport and go out alone.
A consistent, person-centred, and flexible approach was essential. Support workers, highly trained in all aspects of mental health including dual diagnosis, were committed to Robert’s recovery. After six months, Robert was beginning to feel ready to move into independent accommodation.
He started caring for himself and his living space, taking pride in his appearance and home. His alcohol consumption reduced drastically, and his newly built confidence allowed him to leave his home on his own. Robert learnt to maintain his mental wellbeing with Agincare’s support and has made the brave step out of isolation into an independent, secure tenancy within the community.
Robert’s journey highlights the transformative impact of person-centred support. With our highly trained Support, Time and Recovery workers, tailored plans, and consistent guidance, he regained independence, rebuilt confidence, and learned to manage his wellbeing effectively. By combining clinical expertise with flexible, compassionate support, Agincare helps individuals like Robert move from crisis to stability, empowering them to thrive in their own homes and fully engage with their communities.