Supporting Case Managers

Working in partnership

Agincare supports case managers navigating the complexities of care for people living with complex injuries.

We know the pressures you face. Sourcing specialist providers quickly, ensuring continuity of care, avoiding delays in hospital discharge, and delivering high-quality outcomes under tight timeframes.

These challenges slow recovery, extend case durations and add stress for clients, families, and professionals. That’s where we come in.

With 40 years of care experience, Agincare provides trusted, high-quality, clinically-led care for clients living with complex injuries. Our team delivers seamless, tailored care solutions that reduce risk, ensure continuity, and give case managers clear, reliable reporting to support effective case management.

With Agincare, you have a care provider you can rely on; one that understands your role, anticipates challenges, and helps your clients achieve the best possible outcomes.

Download our Complex Injury Partnership Brochure

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Delivering complex care and support

Agincare provides trusted, high-quality, clinically-led care for clients with complex injuries, helping case managers overcome the full range of challenges they face. While other providers may address individual issues, we combine specialist expertise with the scale, governance, and resources of a national care provider. Our approach ensures every aspect of the client journey is covered quickly, safely and sustainably.

We can mobilise complex care within 48 hours, with same-day starts for urgent cases. Our rapid-response reablement teams ensure clients transition safely and without delay.

Our teams deliver expert care for a wide range of complex conditions, fully CQC-compliant and clinically overseen. Rapid mobilisation ensures specialist care is available whenever needed.

Clients remain with the same provider throughout, with dedicated teams providing long-term, consistent support.

Care that’s clinically appropriate and cost-controlled, with trained staff delivering complex interventions safely under nurse oversight.

Lifelong care with a lead care worker model, supporting transitions into education, employment, and independent living. Teams are trained in complex conditions, with Life+ enhancements for social, educational, and family inclusion.

Agincare coordinates care across medical, legal, and financial needs, providing families with clarity and reassurance.

Robust tracking of health, wellbeing, independence, and engagement through centralised reporting.

Supporting rehabilitation goals

Agincare delivers tailored care that helps clients achieve their rehabilitation goals, whether regaining independence after injury, developing life skills, or improving wellbeing. Our specialist teams work closely with case managers to design and deliver individualised programmes that combine clinical expertise, daily care, and structured interventions.

From brain and spinal injury rehabilitation to respiratory physiotherapy and PEG care, our trained teams deliver complex interventions safely under nurse oversight.

Clients remain with the same provider and lead care worker, ensuring consistent support throughout their rehabilitation journey.

Clear, measurable tracking of progress in independence, engagement, and health helps case managers monitor recovery and demonstrate outcomes to funders, families, and legal bodies.

Life+ enhancements, educational and social engagement, and family inclusion help clients rebuild skills, confidence, and participation in everyday life.

Why partner with Agincare?

Agincare stands out as a trusted partner for case managers seeking reliability, governance, and clinical assurance. As a family-owned and self-funded organisation, we are free from investor or shareholder influence. This independence means our focus remains firmly on clinical quality, workforce stability, and long-term outcomes, not short-term financial targets.

Operating since 1986

Responsible and sustainable delivery, with awareness of growing demand and budget pressures

Family-owned with values to match

We’re independent with no external investors, giving you peace of mind that we’ll be around today, tomorrow and for years to come

Successful partnership records

Proven partnership record, trusted by law firms, case managers, and commissioners across multiple sectors

Ethically Independent

Ethically independent as a family-owned organisation focused on clinical need rather than investor return.

Find us nationwide

As one of the largest care groups in England you can find us in 170+ locations across the country

Service you can trust

All of our care services are regulated by the Care Quality Commission (CQC) for your complete reassurance

Our teams are experts in care

Clinically led governance with oversight from Registered Nurses and Clinical Leads to maintain safety and quality in complex care

Clear evidence of outcomes and value

Transparent outcomes demonstrating measurable improvements in independence, wellbeing, and cost-effectiveness

Case study: Neill’s story

Neill lives with cerebral palsy and is supported by a long-term live-in care arrangement with Agincare. Working closely with his dedicated care worker, Ron and Agincare’s clinical lead, Neill receives consistent, clinically governed support that enables him to remain independent, pursue his creative interest, and enjoy an active, fulfilling life at home.

Communication and reporting

Agincare provides robust reporting and clear communication to support effective case management. We capture every aspect of a client’s progress through daily notes, KPI tracking, and outcome monitoring, documenting health, wellbeing, independence, and social engagement.

Our centralised systems ensure consistency and clarity, while evidence of participation and meaningful outcomes supports stronger medico-legal submissions. By keeping case managers fully informed, Agincare reduces administrative burden, helps professionals make confident, evidence-based decisions, and ensures clients receive safe, well-coordinated care.

Clinical governance and quality assurance

At Agincare, safe, high-quality care is at the heart of everything we do. Our clinical governance framework and quality assurance processes ensure that every care package is delivered safely, consistently, and to the highest standard.

We combine clinically-led oversight, robust guarding, and CQC compliant governance with regular auditing of care delivery, staff competencies, and client outcomes. Transparent reporting gives case managers confidence that every intervention is evidence-based, measurable and fully auditable.

By prioritising continuous improvement, we ensure care remains effective, reliable, and responsive to the needs of clients and families. For case managers, this means reduced risk, less administrative burden, and peace of mind that clients are receiving safe, high-quality care.

Why case managers choose us

Case managers choose Agincare because we provide trusted, high-quality care that is safe, reliable, and fully-managed. But beyond that, we go further, combining specialist expertise, national scale, and strong governance to simplify care coordination, reduce risk, and deliver meaningful outcome for clients.

We support children, young people, and adults with complex needs, from brain and spinal injuries to neurological conditions. Our care is clinically led, evidence-based, and tailored to each individual’s requirements, ensuring stability and continuity across the full care journey.

Agincare teams are trained in complex interventions, including PEG feeding, suction, respiratory physiotherapy, catheter care, and seizure management. We deploy clinically competent staff, supported by registered nurses and specialist leads, giving case managers confidence that every intervention is safe, compliant, and legally robust.

We understand the pressures of delayed hospital discharges and fragmented care. Agincare can mobilise complex care packages within 48 hours, including same-day starts for urgent cases. Our dedicated care teams provide consistent, long-term support, avoiding unnecessary handovers and safeguarding the client’s wellbeing.

With over 5,500 staff across 170+ locations nationwide, we combine local knowledge with national resources. This ensures consistent, accountable care teams, fewer safeguarding incidents, and reduced oversight burden for case managers.

We provide detailed, centralised reporting, documenting health, wellbeing, social engagement, and progress against rehabilitation goals. This measurable evidence supports stronger medico-legal submissions, justifies care packages, and demonstrates tangible outcomes to families, funders, and courts.

Agincare coordinates care across medical, legal, and financial systems, reducing administrative burden for professionals. Families receive clear guidance and seamless support, while case managers can focus on planning, rehabilitation, and long-term outcomes.

Our clinically appropriate, transparent care packages reduce reliance on higher-cost clinical staff where safe, preventing avoidable escalation and package inflation. Case managers benefit from reliable, sustainable care that balances quality with cost efficiency.

We prioritise independence, social engagement, education, and family inclusion. Through life-long support models, transitions are smooth, community participation is maximised, and clients achieve their rehabilitation and personal goals.

Our work delivers measurable results, from reduced hospital admissions and avoided placements to improved client wellbeing and restored family trust. Case managers value Agincare as a partner that combines specialist knowledge with operational reliability, delivering safe, compliant, and life-changing care.

Meet our specialist complex care team

Adam Luckhurst

Director and Shareholder

[email protected]

Sam Mayes (Chartered MCIPD)

Managing Director, Live-in Care and Home Care Service

[email protected]

Suzanne Barnard

Group Quality Director

[email protected]

Cher Goodyer El Meheiry (RN DipHE IDE)

Clinical Lead

[email protected]

Michelle Beer

Head of Operations

[email protected]

Jamie Powell

Head of Customer Relations

[email protected]

Aaron Wolfendale

Customer Relations Manager

[email protected]

Book a consultation

We offer confidential, no-obligation consultations for families, case managers and legal professionals seeking specialist support for individuals with traumatic or life-changing injuries. Our experienced complex care team will take time to understand the clinical, legal, and practical challenges of each case, providing clear guidance on care options, risk management, and next steps.

Whether support is required urgently or as part of longer-term planning, we work collaboratively to deliver responsive, well-governed care solutions that adapt as needs evolve.

Get in touch with the team

To discuss how we can partner with your firm, please contact us:

Email: [email protected]
Call us today: 08082 531770

Download our Brochure

Get a download of our Complex Injury Partnerships Brochure sent straight to your inbox by entering your email below.