Agincare is one of England’s largest and longest-standing family-owned care providers, delivering trusted, person-centred care for 40 years. Today, we support more than 6,000 people nationwide through 170 CQC registered services, backed by a workforce of over 5,500 dedicated care professionals.

Our breadth of provision spans care and nursing homes, live in care, home care, extra care housing, children’s services, and supported living. This range gives us the flexibility, clinical oversight and continuity needed to support people living with highly complex, long term or fluctuating needs.

For case managers, social workers, legal professionals, insurers and commissioners, we understand the pressure of securing clinically robust, cost-effective and sustainable care packages for clients following traumatic or life-changing injury.

Agincare meets a gap in the market. Few providers combine specialist complex care capability with the governance, resilience and nationwide reach of a large organisation. We do both. Our local teams deliver personalised, consistent care, while our national infrastructure provides the assurance, stability and quality oversight professionals depend on, alongside clear reporting that supports case managers and legal professionals with reviews, funding decisions and defensible evidence of delivery and outcomes.

Our complex care in numbers

Our complex care in numbers, based on 2025 data, highlights the annual savings achieved when full time care is reduced to flexible care visits, the total hours of complex care we provided, and the annual savings for clients where support safely moved from two care workers to one.

£ 0 m

per year saving through full time care reduced to flexible care visits.

1. 0 m

hours of complex care provided.

£ 0 k

per year saving for clients reduced from two care workers to one.

Some of the conditions we support

We provide specialist care for people living with a wide range of complex and long‑term conditions. Our services are personalised to meet each individual’s medical, physical and emotional needs, helping to promote independence, stability and quality of life.

Acquired Brain Injury

Acquired Brain Injury

Agincare delivers clinically guided care for acquired brain injury, overseen by our Clinical Lead, integrating neuro rehabilitation goals into daily life with consistent support, structure and clear reporting.

Discover Acquired Brain Injury

Spinal Cord Injury

Spinal Cord Injury

Agincare provides specialist home based support for spinal cord injury, overseen by our Clinical Lead, focused on safe routines, independence, rehabilitation enabling care and community access.

Discover Spinal Cord Injury

Cerebral Palsy

Cerebral Palsy

Agincare offers person centred support for cerebral palsy, overseen by our Clinical Lead, including complex physical needs, communication support and family centred care that enables choice and quality of life.

Discover Cerebral Palsy

Challenges for case managers and legal professionals

We understand the pressures and challenges case managers and legal professionals face when supporting people living with complex injuries. Each of these factors risk delaying recovery, increasing case duration, and placing further pressure on those in need of care, their families, and professionals alike.

These are some of the most common ones we see:

Delays in hospital discharge caused by limited care availability

 

Difficulty sourcing specialist providers with the required expertise within the necessary time span

Fragmented interim care resulting in regression or readmission

Pressure to balance cost efficiency with high standards of quality

Lack of continuity of care, leading to client anxiety and instability for those receiving support

Limited guidance through medical, legal, and financial systems for families

Insufficient outcome reporting to support effective case management

Agincare’s solutions

At Agincare, our solutions are designed to address these challenges and provide an important service to case managers and legal professionals that resolve each of these challenges and fills a gap in essential service provision. Our experience in partnership working enables us to solve issues and provide sustainable, viable solutions.

While other providers may address individual issues, we tackle them all; combining the expertise of specialist teams with the scale, governance and resources of a national organisation.

Challenge

Delays in hospital discharge caused by limited care availability.

Solution

Agincare can mobilise complex care packages within 48 hours, with same-day starts for urgent cases. Our rapid-response reablement teams have consistently cleared hospital discharge backlogs, ensuring clients transition safely and without delay.

Benefits for Professionals

Professionals gain confidence knowing clients are supported by a national provider with the scale, resources, and specialist expertise to deliver rapid, reliable care. This reduces client stress, prevents litigation delays, and demonstrates proactive, outcome-focused case management to courts, funders, and families.

Challenge

Difficulty sourcing specialist providers with the required expertise within the necessary time span.

Solution

Agincare combines national reach with specialist expertise in brain injury, spinal injury, and young-person care. Our TDDI-registered teams deliver regulated clinical interventions safely and legitimately, supported by CQC-compliant governance, robust safeguarding, risk assessment, and Clinical Lead oversight with clear escalation routes. This ensures rapid mobilisation of the right specialist care whenever it is needed.

Benefits for Professionals

Case managers and legal professionals can be confident that every aspect of care is compliant, clinically justified, and suitable for use as part of legal or medico-legal evidence, reducing risk and providing assurance to courts, funders, and families.

Challenge

Fragmented interim care resulting in regression or readmission.

Solution

With Agincare’s wide range of services and robust clinical oversight, we provide care across the full spectrum, from children to end-of-life. Once a client begins care with us, they remain with the same provider throughout, ensuring continuity and avoiding handovers to multiple agencies. Dedicated care teams deliver consistent, long-term support, building trust and stability for the people they support.

Benefits for Professionals

Clients experience stability and continuity, reducing placement risk and anxiety. Case managers benefit from a single, accountable provider overseeing the entire care journey, simplifying coordination and ensuring clinically rigorous, reliable support.

Challenge

Pressure to balance cost efficiency with high standards of quality.

Solution

Agincare designs care packages that are clinically appropriate and cost-controlled from the outset, with structured, transparent pricing based on delivering the right level of care. Through specialist training in interventions such as PEG care, suction, oxygen, and respiratory physiotherapy, delivered under Registered Nurse oversight, we reduce reliance on higher-cost clinical staffing and prevent avoidable escalation, hospital admission, and package inflation.

Benefits for Professionals

With trained care workers delivering complex interventions safely, professionals can be confident that funding is sustained, and packages remain stable, high-quality, and compliant.

Challenge

Lack of continuity of care, leading to anxiety and instability for those receiving support.

Solution

Agincare provides consistent, lifelong care with a lead care worker model, ensuring no fragmented support. We care for people across their whole life, including transitions into education, employment, and independent living. Teams are trained in complex conditions such as Cerebral Palsy, ABI, and Epilepsy, with Life+ enhancements supporting education, social engagement, family inclusion, and wellbeing. Families receive navigation packs giving clarity and reassurance throughout the care journey.

Benefits for Professionals

Assurance of a holistic, sustainable care model that evidences continuity, long-term rehabilitation, inclusion, and personal growth. Simplifies case management while providing stability and confidence for clients and families.

Challenge

Limited guidance through medical, legal, and financial systems for families.

Solution

Agincare coordinates the entire care journey, providing families with clear guidance and seamless support across medical, legal, and financial needs. By taking full responsibility for care, we ensure every client receives consistent, clinically robust support enabling case managers and legal professionals to focus on their own priorities.

Benefits for Professionals

Confidence that care is fully managed and compliant, reducing administrative burden and risk. Enables professionals to work efficiently, knowing their clients are supported by a single, trusted provider.

Challenge

Insufficient outcome reporting to support effective case management.

Solution

Agincare provides robust outcomes and reporting to ensure every aspect of a client’s progress is captured. Daily notes and KPI tracking document health, wellbeing, and social engagement, while evidence of independence, participation in outings, and activities highlights meaningful outcomes. Our centralised reporting system ensures consistency, clarity, and efficiency, giving professionals a complete view of the care journey.

Benefits for Professionals

Provides measurable evidence of progress and impact, supporting stronger medico-legal submissions and demonstrating value for money. This enables case managers and legal professionals to monitor outcomes confidently and make informed decisions based on clear, reliable data.

Benefits for case managers and legal professionals

Agincare’s service helps families navigate care with clarity, reduces confusion and complaints, supports rehabilitation, and reinforces a strong sense of control and duty of care.

 

Rapid Interim Care Mobilisation supports early risk management, faster case stabilisation, reduces safeguarding and delivery risks, strengthens professional credibility, and minimises challenges and reputational risk.

Specialist focus on children and young people ensures smoother transitions, continuity of education, fewer care package breakdowns, stronger paediatric claims, and reduced risk of court or defendant criticism.

Workforce continuity and stability ensure consistent care delivery, fewer safeguarding incidents, reduced oversight and funding risks, greater confidence in long-term care costs, and a lower likelihood of court re-involvement.

Outcomes tracking and reporting provides clear evidence of progress and value, strengthens defensibility at reviews, supports care package justification and interim payments, improves negotiating position, and reduces the risk of cost disputes.

Integration with legal and financial systems enables smoother coordination with solicitors, fewer funding misunderstandings, reduced administrative friction, alignment with litigation timelines, and more efficient case progression.

Real outcomes for people

Our work consistently demonstrates that stable, person-centred care can transform both individual lives and system performance.

Emily’s Story

Emily is a young adult living at home with her mum, Dawn, supported by a dedicated live in care worker and a clinically guided plan that meets her complex needs, including epilepsy and PEG feeding. After school, the family faced an urgent transition as they moved into a newly adapted home and previous care arrangements broke down, but Agincare mobilised a tailored live in package quickly, with specialist training, clinical oversight and Dawn involved in choosing the team, restoring stability, trust and better day to day outcomes. Watch the video to see Emily’s journey and hear from Emily and Dawn in their own words.

How we work with professionals

We work closely with case managers, legal and other professionals to provide seamless, coordinated support for people living with complex injuries. By understanding the pressures you face, from sourcing specialist care to maintaining continuity and reporting outcomes, we design care solutions that integrate smoothly into your case management process.

Our collaborative approach ensures that care is safe, effective and delivered on time, helping to reduce delays, minimise administrative burden and support informed decision-making.

Transparency, communication and partnership are at the heart of everything we do. We work in collaboration at every stage, from assessment and care planning to regular updates and outcome reporting. This enables professionals to focus on their broader responsibilities with confidence, knowing that the care we provide is consistent, high quality and tailored to the individual’s needs.

By working together, we create sustainable solutions that benefit clients, families and the professionals supporting them.

Why partner with Agincare?

Agincare stands out as a trusted partner for case managers seeking reliability, governance, and clinical assurance. As a family-owned and self-funded organisation, we are free from investor or shareholder influence. This independence means our focus remains firmly on clinical quality, workforce stability, and long-term outcomes, not short-term financial targets.

Operating since 1986

Responsible and sustainable delivery, with awareness of growing demand and budget pressures

Family-owned with values to match

We’re independent with no external investors, giving you peace of mind that we’ll be around today, tomorrow and for years to come

Successful partnership records

Proven partnership record, trusted by law firms, case managers, and commissioners across multiple sectors

Ethically Independent

Ethically independent as a family-owned organisation focused on clinical need rather than investor return.

Find us nationwide

As one of the largest care groups in England you can find us in 170+ locations across the country

Service you can trust

All of our care services are regulated by the Care Quality Commission (CQC) for your complete reassurance

Our teams are experts in care

Clinically led governance with oversight from Registered Nurses and Clinical Leads to maintain safety and quality in complex care

 

Clear evidence of outcomes and value

Transparent outcomes demonstrating measurable improvements in independence, wellbeing, and cost-effectiveness

Meet the specialist complex care team

Adam Luckhurst

Director & Shareholder

[email protected]

 

Sam Mayes (Chartered MCIPD)

Managing Director, Live-in Care and Home Care Services

[email protected]

Suzanne Barnard

Group Quality Director

[email protected]

Cher Goodyer-El Meheiry (RN DipHE IDE)

Clinical Lead

[email protected]

Michelle Beer

Head of Operations

[email protected]

Jamie Powell

Head of Customer Relations

[email protected]

Aaron Wolfendale

Customer Relations Manager

[email protected]

Book a consultation

We offer confidential, no-obligation consultations for families, case managers and legal professionals seeking specialist support for individuals with traumatic or life-changing injuries. Our experienced complex care team will take time to understand the clinical, legal, and practical challenges of each case, providing clear guidance on care options, risk management, and next steps.

Whether support is required urgently or as part of longer-term planning, we work collaboratively to deliver responsive, well-governed care solutions that adapt as needs evolve.

Get in touch with the team

To discuss how we can partner with your firm, please contact us:

Email: [email protected]
Call us today: 08082 531770

Download our Complex Injury Partnership brochure

Get a download of our Complex Injury Partnerships Brochure sent straight to your inbox by entering your email below.

FAQs about Complex Injury Partnership

Agincare’s Complex Injury Partnerships provide expert, personalised support for people who have experienced complex or life changing injuries, working closely with case managers and legal professionals to deliver clinically robust, sustainable packages. The service is designed to help individuals regain independence and improve quality of life through tailored care that meets complex needs, supported by clear governance and reporting.

The service is designed for professionals such as case managers, social workers, legal professionals, insurers and commissioners to work with clients who have suffered complex injuries. It provides support aimed at delivering consistent, high‑quality care packages that meet both clinical and legal requirements.

Agincare can mobilise support rapidly, with the ability to put care in place within 48 hours and same‑day starts in urgent situations. This is part of their rapid response approach to complex injury care.

Agincare’s service includes experience in areas such as brain injury, spinal injury, complex neurological conditions, and specialist support for children and young people. Our care teams receive specialist training for complex clinical needs and work within robust clinical governance, with every clients care overseen by a Clinical Lead to support safe practice, competency, escalation and consistent quality.

Beyond care delivery, Agincare supports professionals with outcome reporting, advocacy with commissioners, multi‑agency coordination and evidence that can be used in medico‑legal cases. Their services emphasise measurable improvements that can strengthen legal and funding decisions.

Life enhancements are the practical and social elements that improve day to day quality of life, for example getting back to hobbies, building stamina for outings, increasing choice and control at home, and creating opportunities for connection and enjoyment.

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