Welcome to
Tilford Care and Nursing Home
Grange Road, Rushmoor, Farnham GU10 2DG
New care enquiries: 01252 792 543
All other calls: 01252 792 543
Tilford Care and Nursing Home in Farnham, Surrey
Tilford Care Home near Farnham in Surrey is a real home for life in a beautiful, tranquil spot, providing high-quality, affordable residential, nursing, respite, palliative and dementia care.
We respect all our residents – their dignity, their space, and their right to make personal choices in care. Each resident is different, and we offer a range of activities and menu options so every person feels happy, stimulated and cared-for.
When someone arrives at Tilford, they immediately become part of the Agincare family. We care for them and help them maintain their independence, decision-making and control as much as they can.
Tilford is their home, and we support their changing physical and emotional needs so they can stay here as long as they want to.
We maintain that living with dementia is exactly that: living. We strive to help our residents have the best quality of life possible, and treat everyone as an individual.
As well as caring for our residents we care about their families too. Our door is always open for a chat, and our families’ forum gives relatives a way to support each other.
About our home
Tilford is fully equipped to deal with a range of needs and requirements. But because we want Tilford to feel like home, we don’t furnish our communal rooms in a clinical way. Our comfortable lounges and dining room mean there is plenty of space for group activities, or somewhere to find a quieter spot.
We have free Wi-Fi throughout the home and an iPad for residents to use. Visitors can also bring in their own devices and use our Wi-Fi to show loved ones videos and photos, and to play games. The Wi-Fi is also proving very popular with the children of visiting families!
The bedrooms
We have 50 spacious bedrooms for people living at Tilford, all with en-suite bathrooms or washbasins in the room. The rooms without en-suites have accessible bathrooms or wet-rooms nearby.
As part of our refurbishment, our bedrooms are being decorated to a high standard, but we encourage our residents to personalise their rooms with their own photos and furniture.
Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.
The garden
We have a secure garden where residents can join in outdoor activities or simply enjoy being outside. Our lovely courtyard is an especially popular place to sit and chat.
Our grounds include a most beautiful aviary. We’ve hand-reared all the birds in the aviary (cockatiels and budgies) from eggs.
The flock is delightful to watch. We often spot residents in the summer illegally feeding them with the odd biscuit!
Staff training
All our staff go on an intensive three-day Agincare training course before starting at Tilford.
As well as regular reviews and supervisions we carry out mandatory annual and two-year refresher training, plus specialist training including subjects such as dementia, Alzheimer’s, stroke care and Parkinson’s.
Social activities
At Tilford we’re lucky to have a great activities co-ordinator, who works with people one-to-one, and organises the group activities.
Our activity schedule is varied, from music, to book and film clubs, quizzes, arts and crafts and storytelling. Our residents get fully involved in suggesting new activities and trips, and we make the most of our minibus!
So the people we care for are connected, not isolated, we like to be part of the local community. We have strong connections with the local Church of England, Catholic and multi-denominational churches, and they visit us regularly. And we also have links with local schools.
Food and nutrition
Good, wholesome home-cooked food is essential at a care home.
Here at Tilford we’re incredibly lucky to have two amazingly talented chefs, who cook with locally-sourced ingredients as much as possible. Our ‘theme days’, such as ‘sausage day’ and ‘pie day’ are very popular!
We serve three main meals a day and mealtimes are really important. We encourage our residents to eat together as there are so many social and nutritional benefits.
However, people can choose to eat their meals in private too, if they prefer. We have picture and written menus, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.
Our chefs always ask for feedback from our residents, including through our residents’ forum, and are more than willing to adapt menus.
Our kitchen staff have received a 5* ‘Very Good’ rating from the Food Standard Agency.
Read more about food and nutrition in our care homes.
Our Staff
Some examples of how our staff go the extra mile for our residents:
- Staff come in on their days off to help with outings and events, even bringing their children to help or join in
- After heavy work and paperwork they still manage to find time to interact with our residents and build on relationships within the home and those connected to it
- We’re always keeping an eye out for new activity ideas and possible visitors to the home for the residents’ enjoyment
Lisa Kirtland
Registered Manager
Tour our Farnham care home
Features
- Highly trained and experienced staff team
- 24-hour care and support
- En-suite in many of the 37 bedrooms
- Delicious home-cooked meals
- Multiple communal lounges
- Stunning grounds
- Tranquil setting in the heart of Surrey
- No set visiting times
- Car parking and disabled access
Response to CQC report
Tim Buckley, Chief Operating Officer of Agincare Homes Holdings, said:
“The team at Tilford Care and Nursing Home team is committed to providing high quality care to all its residents, so we are naturally disappointed that the home’s rating at last inspection was Requires Improvement.
“We are pleased that the CQC’s report found that residents, and their relatives, said they felt safe, and that our team members were kind towards them. They also said that they felt that the home’s management would address concerns, and felt able to feedback their ideas. The report also recognised that the home had sufficient team members to support people with their care needs, and that care plans, including management of risks, were in place.
“We are committed to getting care right and a clear action plan to address the improvements needed in the CQC’s report has already been introduced, and we are looking forward to the inspectors’ next visit when I am very confident that they will see positive changes.”
Where is the care home in Farnham?
We’re in a peaceful and relaxing part of Surrey, yet only five miles from Farnham and the A31.
A good word to describe our location would be ‘leafy’. There are a couple of local beauty spots close to us. We are a 20 minute leisurely walk from Frensham Little Pond, and further away is the Great Pond (dubbed “The Beach of Surrey”), which is often used for sailing. Bourne Wood is two miles away. Both of these locations are very popular with TV and film production companies.
How are you keeping safe during Covid?
We are doing everything in our power to keep residents and staff safe during Covid.
Are you able to accept care home visits?
Yes, we are delighted to be able to welcome visitors back into our home. Our care home visiting policy is based on a strict protocol and risk assessment that takes into account the individual circumstances of each home.
Types of care we provide
