Meet the team
Demienne Stamford-Plows
Senior Care Advisor
Responsibilities
As a Senior Care Advisor, I’m dedicated to guiding new clients through every step of starting care, whether they’re entirely new to the process or exploring a change in providers. My goal is to ensure clients feel informed, comfortable, and supported throughout their care journey.
Experience
I’ve been in this role for two years, following a background in hospitality. I’ve always had a naturally caring approach, and my experience with family caregiving sparked my passion for supporting others on a larger scale.
Why Agincare?
Agincare is one of the UK’s largest family-run care providers, with a network of compassionate and experienced professionals. Our focus is always on our clients, delivering quality care at a great value. We take pride in putting people first and supporting them with the utmost dedication and expertise.
Responsibilities
As part of the Team of Advisors at Agincare, I support and manage enquiries from both private and public sectors, guiding them from their first contact with us right through to a successful placement.
Experience
I bring 25 years of experience in customer service, including three years with Agincare. This has taught me the importance of setting high standards for the service I provide, ensuring every client’s needs are met with care and professionalism.
Why Agincare?
Since joining Agincare, I’ve felt like part of a family. The company’s genuine care for both its staff and residents creates a welcoming and supportive environment, making it a pleasure to be part of the team.
Michael Edge
Senior Care Advisor
Sharon Pitman
Senior Care Advisor
Responsibilities
As a Senior care Advisor, my role is to support the onboarding of new care services into Agincare, ensuring a smooth and positive transition for both teams, clients and families. I work closely with services and families to guide them through change, providing reassurance, clear communication, and practical support so that continuity of care is maintained, and everyone feels confident throughout the process.
Experience
I have worked for Agincare for the last seven years and have developed strong experience in managing transitions and supporting services as they integrate into new ways of working. I understand the importance of empathy, collaboration, and attention to detail when helping clients and colleagues navigate change, and I am committed to making each transition as seamless as possible.
Why Agincare?
Agincare is one of the UK’s largest family-run care providers. Our teams are part of a wide network of experienced, dedicated professionals who work together to ensure high-quality care and support for clients, families, and services at every stage of their journey. I’m proud to work alongside these dedicated teams committed to making a positive difference for every client and service we support.
Responsibilities
I conduct initial consultations to assess care needs, provide clear, tailored quotes, and guide clients through their options. I offer ongoing support, answer queries, adapt services as needed, and handle payments, billing, and funding options to ensure transparency and clarity.
Experience
Since 2011, I’ve supported individuals in nursing and residential homes, focusing on cognitive impairments and end-of-life care to uphold dignity and autonomy. In managerial roles, I developed training programs, led quality assurance audits, and ensured high care standards through compliance training. Since 2019, I’ve drawn on my experience at Agincare to make a meaningful difference in clients’ lives.
Why Agincare?
Agincare’s person-centred approach prioritises the unique needs of each client. Our unified mission spans services from supported living for younger adults to comprehensive homecare, including live-in care. We’re dedicated to continuous improvement, ensuring exceptional, tailored care across all services.
Ben Paice
Senior Care Advisor
Responsibilities
As Sales Manager at Agincare, I promote ethical, client-focused sales, supporting our team to deliver a compassionate, seamless experience in finding the right care.
Experience
With a decade at Agincare, from Care Advisor to Sales Manager, I stay grounded in client-centered care. My journey has built strong ties with public sector partners, fostering growth and enhancing client well-being.
Why Agincare?
At Agincare, clients are family. We prioritise their feedback to constantly improve, ensuring they feel valued and receive tailored, top-quality care.
Aaron Wolfendale
Manager
