Care home and home care staff following latest guidance on coronavirus (updated April 2023)

Published: Friday 13th March 2020

We employ some 4,000 frontline care staff across England. They provide care in people’s homes (through home care and live-in care) and in more than 20 care and nursing homes.

We are following the latest Government guidance (3 April 2023) regarding recent relaxation on the mandatory use of face masks, alongside other PPE and infection, prevention and control and testing measures.

Under these guidelines, each service location will have autonomy to risk assess use/non use of face masks according to their own particular circumstances. However there remain a number of circumstances where it is recommended that care workers and visitors to care settings wear masks to minimise the risk of transmission of COVID-19.

We will ensure residents and their loved ones understand the current guidance and we will address any concerns or preferences they may have.

High standards of hygiene from our care staff

Our CEO Raina Summerson:

We always take our caring responsibilities extremely seriously. We are keeping fully up-to-date with official advice, making sure that all our team members  understand and follow the very latest COVID-19 guidance for social or community care and residential settings.  The wellbeing of our clients and team members is our highest priority.

Policies and procedures in place

We are monitoring all our services and receiving regular updates from managers and team members on their well-being and that of the people they support.  I would like to reassure people that we have robust policies and procedures in place, including business continuity and contingency planning with our public sector health and social care partners and the government’s Covid-19 Action Plan for Adult Social Care  is kept under review.

Agincare remains equipped to continue to care for those who have, or are suspected of having coronavirus-type symptoms, and care and support team members will ensure all PPE is worn and disposed of in line with current guidance.

Training for Agincare care staff

Agincare care staff are given comprehensive social care training from our training partner Training Now that includes correct usage of PPE.

Coronavirus (COVID-19) guidance in care settings

Read about PPE requirements in care home and home care settings.

Find Covid-19 Government guidance for care home visiting  and infection prevention and control guidelines.

General coronavirus hygiene principles

The general hygiene principles everyone should be following include:

  • Washing your hands often – with soap and water (or using alcohol sanitiser that contains at least 60% alcohol if hand-washing facilities are not available) – this is particularly important after taking public transport
  • Covering your cough or sneeze with a tissue, then throwing the tissue in a bin
  • Employees washing their hands:
    • before leaving home
    • on arrival at work
    • after using the toilet
    • after breaks and sporting activities
    • before food preparation
    • before eating any food, including snacks
    • before leaving work
    • on arrival at home
    • before and after any care activity with clients (care staff)
  • Avoiding touching your eyes, nose, and mouth with unwashed hands
  • Cleaning and disinfecting frequently-touched objects and surfaces

View all our latest news and guidance on coronavirus.