Looking for care
Phone line open hours:
Weekdays: 8am-6pm | Saturday: 9am-1pm
Looking for a job
Phone line open hours:
Weekdays: 8am-6pm | Saturday: 9am-1pm
New care enquiries: 01305443115
The following three methods help us provide the best quality of care possible to our customers.
We are proud to be a fully managed and regulated service under the Care Quality Commission (CQC). We are dedicated to being open with current and future clients. Working with the CQC gives assurance that we are held to high quality standards and are held accountable for those in our care.
In simple terms, a fully managed and regulated service is monitored by the CQC and is held accountable for the care that is given by their care staff. While other care services – such as introductory services – are available, they offer less protection and fewer guarantees for the same price.
There is a common misconception that a fully managed and regulated service is more expensive than non-regulated care. However, in most cases, it is the same price, if not cheaper.
By choosing a fully managed and regulated care service like Agincare, you have the security that you or your loved one will receive high-quality care. You’ll also have the reassurance that there are procedures in place under the CQC to ensure the health and well-being of everyone in our care.
Choosing a non-regulated service may initially seem like the quicker, easier choice. However, in the long run, you have little to no protection and no assurance of receiving high-quality care.
We use an external third-party system called Trustpilot to regularly seek reviews from our customers. This invaluable feedback helps us continually improve the service that we provide.
As of May 2022, based on over 330 reviews, 87% of our customers rated us ‘Excellent’ or ‘Great’.
Also, as part of our ‘Believe in Good Care’ campaign, we are delighted to get many compliments from our customers.
We also carry out an annual listening survey with our service users and their relatives, plus health care professionals. See the latest results:
We are also accredited by the Homecare Association, which is the professional association of home care providers.
The Homecare Association helps organisations that provide social care promote high standards of care and provides representation with national and regional policy-makers and regulators.
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