We are proud to be a fully managed and regulated service under the Care Quality Commission (CQC). We are dedicated to being open with current and future clients. Working with the CQC gives assurance that we are held to high quality standards and are held accountable for those in our care.
What does fully managed and regulated care mean?
In simple terms, a fully managed and regulated service is monitored by the CQC and is held accountable for the care that is given by their care staff. While other care services – such as introductory services – are available, they offer less protection and fewer guarantees for the same price.
A regulated service
Is held accountable for the actions of its care staff by the CQC
Is subject to spot checks by the CQC
Employs its own care staff
Provides specialist training to its care staff to meet the needs of those in their care
Can work with local authorities providing care services
Conducts a full DBS check on all staff and updated checks throughout their employment
A non-regulated service
Leaves the responsibility for the care with the individual taking out the service
Uses self-employed care staff
Does not provide specialist training
Can not work with local authorities
Carries out a DBS check at the start of employment, but does not follow up with regular checks
There is a common misconception that a fully managed and regulated service is more expensive than non-regulated care. However, in most cases, it is the same price, if not cheaper.
By choosing a fully managed and regulated care service like Agincare, you have the security that you or your loved one will receive high-quality care. You’ll also have the reassurance that there are procedures in place under the CQC to ensure the health and well-being of everyone in our care.
Choosing a non-regulated service may initially seem like the quicker, easier choice. However, in the long run, you have little to no protection and no assurance of receiving high-quality care.
See our current CQC ratings.
2) Listening to our customers
We use an external third-party system called Trustpilot to regularly seek reviews from our customers. This invaluable feedback helps us continually improve the service that we provide.
As of June 2019, based on over 100 reviews, 90% of our customers rated us ‘Excellent’ or ‘Great’.
As part of our ‘Believe in Good Care’ campaign, we are also delighted to get dozens of compliments from our customers every month.
We also carry out an annual listening survey with our live-in care service users and their relatives, plus health care professionals. In 2017 we sent out over 240 surveys to our service users and received 27 responses. Feedback shows a continued year-on-year improvement.
The results from our annual 2017 satisfaction survey sent to 240 service users were as follows:
89% strongly agreed or agreed that they were satisfied overall with the service they receive
96% strongly agreed or agreed that they felt comfortable and safe with their live-in carer
96% strongly agreed or agreed that they were treated with politeness and respect by their live-in care worker
89% strongly agreed or agreed that they would recommend a friend to Agincare if they needed care
86% strongly agreed or agreed that the service they receive helps them feel in control of their daily lives
81% strongly agreed or agreed that the service they receive improved their quality of life