Quality standards

The following three methods help us provide the best quality of care possible to our customers.

1) We are fully managed and regulated

We are proud to be a fully managed and regulated service under the Care Quality Commission (CQC). We are dedicated to being open with current and future clients. Working with the CQC gives assurance that we are held to high quality standards and are held accountable for those in our care.

What does fully managed and regulated care mean?

In simple terms, a fully managed and regulated service is monitored by the CQC and is held accountable for the care that is given by their care staff. While other care services – such as introductory services – are available, they offer less protection and fewer guarantees for the same price.

A regulated service

  • Is held accountable for the actions of its care staff by the CQC
  • Is subject to spot checks by the CQC
  • Employs its own care staff
  • Provides specialist training to its care staff to meet the needs of those in their care
  • Can work with local authorities providing care services
  • Conducts a full DBS check on all staff and updated checks throughout their employment

A non-regulated service

  • Leaves the responsibility for the care with the individual taking out the service
  • Uses self-employed care staff
  • Does not provide specialist training
  • Can not work with local authorities
  • Carries out a DBS check at the start of employment, but does not follow up with regular checks

There is a common misconception that a fully managed and regulated service is more expensive than non-regulated care. However, in most cases, it is the same price, if not cheaper.

By choosing a fully managed and regulated care service like Agincare, you have the security that you or your loved one will receive high-quality care. You’ll also have the reassurance that there are procedures in place under the CQC to ensure the health and well-being of everyone in our care.

Choosing a non-regulated service may initially seem like the quicker, easier choice. However, in the long run, you have little to no protection and no assurance of receiving high-quality care.

See our current CQC ratings.

2) We listen to our customers

We use an external third-party system called Trustpilot to regularly seek reviews from our customers. This invaluable feedback helps us continually improve the service that we provide.

As of May 2022, based on over 330 reviews, 87% of our customers rated us ‘Excellent’ or ‘Great’.

Also, as part of our ‘Believe in Good Care’ campaign, we are delighted to get many compliments from our customers.

We also carry out an annual listening survey with our service users and their relatives, plus health care professionals. See the latest results:

3) Accreditations

ISO 9001

We are ISO 9001 certified.

Homecare Association

We are also accredited by the Homecare Association, which is the professional association of home care providers.

homecare association

The Homecare Association helps organisations that provide social care promote high standards of care and provides representation with national and regional policy-makers and regulators.

Care Workers Charity

care workers charity

Care Quality Commission


Dementia Friends


Dorset Ambassador

Invest in Dorset Ambassador

NHS Choices

NHS Choices

Personal Social Services Research Unit

PSSRU - home care research

Top 1000 Companies in Britain

Top 1000 company to inspire Britain 2015 (awarded to Agincare Homes Holdings)

TrustedCare Recommended Provider