Our home care staff

While each home care worker is different, they all share the same key core skills and qualities.

Our home care staff do an amazing job. They care for hundreds of people every day, who all have a vast range of different care needs. And they do it with a smile, patience and tons of kindness!

While each home care worker is different, they all share the same key core skills and qualities.

We recruit people who have the right values and are:

  • Caring
  • Compassionate
  • Friendly
  • Trustworthy
  • Patient
  • Kind
  • Resourceful
  • Reliable
  • Motivated
  • Able to work on their own and as part of a team
  • Outgoing
  • Adaptable
  • Good communicators

And ultimately, people who have a good heart.

What does a home care worker do?

Home care can be relatively simple, like helping you get up and about in the morning, making sure you take your medication at the right time, feeding pets or helping you move around the house. Or it could be more complex high-dependency 24-hour home care.

Our service is flexible and we match the care and the care worker to you. We do an initial assessment of what you need, then plan your care around those needs. We keep the plan under review – it can change as often as you need it to. We’ll always provide care and support in a way that has been agreed with you..

As well as practical support with personal care or domestic tasks we can support you with social, leisure and recreational activities. This could be just taking time for a chat or helping you get out and about to events, the shops or whatever you choose. We will work with you and your family to get it right.

If you think home care could help you or a family member live independently at home – either right now, or in the future, call us on 01305 769 418. We’re happy to talk through the options and costs with you.

Home care staff training

All our staff go on an intensive three-day Agincare induction before starting. Training covers moving and handling, safe handling of medicines, infection control, fire awareness and food hygiene, followed by a 12-week induction and training period.

Once our care staff have successfully completed a six-month probation they have the option to move on to a QCF Level 2 or 3 qualification and above in health and social care. We supply training and support to Level 5 and upwards within Agincare, with room for growth and career progression.

What do our clients say about our home care staff?

We’re incredibly proud of our teams, but don’t just take our word for how great they are. We’ve gathered some client feedback here, to give you an idea of how our home care staff make a positive difference to people’s lives:

  • “I am happy with Agincare because the carers are always on time, efficient and cheerful, whatever they are faced with. We often have a laugh together which helps me cope with my disability.”
  • “Thank you so much for the help you have provided my mother for the last four years, it has helped her maintain her independence and stay at home since her stroke.”
  • “I continue to receive the most excellent service and love from all my Agincare ladies – be it office staff or my daily visits. It is vital that I have same carers and times as this becomes most disruptive to my brain condition. Everyone works so hard to ensure I remain happy and well cared for.”
  • “I have seen such a difference in my brother since Agincare stepped in to support him. He lacked daily living skills and due to the hard work and commitment of the Agincare staff his life has transformed. He is so smart in appearance, he eats well and takes his medication at the right times. I really don’t know what we would do without Agincare in his life.”
  • “I would like to thank each of you for the kindness and compassion you showed towards our mother. Thank you for making this difficult time so much easier for us all.”

If you think home care could help you or a family member live independently at home – either right now, or in the future, call us on 01305 769 418. We’re happy to talk through the options and costs with you.

Care types we provide