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What makes our live-in care service special is that we fully manage it. Other live-in care services – such as introductory services – offer less protection and fewer guarantees for the same price.
We go the extra mile. We employ and pay the care worker, which means we have a duty of care. For example, if your care worker is ill, it’s our job to find someone to replace them.
We are fully regulated by the Care Quality Commission. This gives you a higher level of protection and peace of mind, knowing there’s a professional team managing your care. We also guarantee the training, supervision and support of our care staff.
And we’re always at the end of a phone should you need support.
Mrs B has dementia and had been housebound for years before she started receiving live-in care from Agincare. Her regional care manager, Marie got to know Mrs B and quickly saw that Mrs B would love to go out, but that she needed to use a wheelchair. Marie organised a wheelchair for Mrs B who was delighted. Her live-in care worker has been taking her out to the beach, the pier and on shopping trips.
Mrs B said:
I had lost all confidence, now I am planning a visit to Tunbridge Wells, where I grew up. My live-in carer and I are going on the bus.
We understand that having someone coming to live in your house can be a big step. That’s why we take so much care matching client and live-in care worker.
We match a care worker to you through a comprehensive assessment and matching process done by people, not a computer. We take pride in our personal approach to arranging your live-in care.
We have a rigorous process to make sure we only recruit the right live-in care staff, rejecting many more candidates than we recruit. We look for hard-working individuals with a special blend of compassion, common sense, reliability and a great sense of humour.
We will come to your home to discuss a tailored package face-to-face with you. We want to fully understand your needs, home situation, likes and dislikes. Then we go away to consider which of our care staff would be the best match.
We have 700 trained and qualified live-in care staff on our books, all with their own mix of experience, qualifications, background and interests – there will be someone to suit you and your situation.
We return to you with two or three profiles to consider.
Our care worker will need a bedroom and is entitled to a two-hour break each day (or 14 hours a week). They will also need somewhere to keep their clothes, and access to a bathroom and a kitchen. While they are on call for 24 hours a day, minimal interruptions during the night are expected.
If this does not suit your needs, 24-hour care or a waking night option is available.
Live-in care is an affordable alternative to moving into a care home. The cost of live-in care depends on the level of care required and funding may be available. Our price is based on your needs, not where you live or who you are.
Having to sell the family home to pay for care is understandably unpopular. However, if you are still living in your home it cannot be taken into account as an asset when calculating the cost of care.
Therefore, your home remains yours to bequeath or do with as you wish. This is particularly relevant for people with combined assets amounting to more than £23,250 (the point at which clients become responsible for the full cost of their care).