Launching our new digital transformation strategy

May 10, 2024

We are delighted to unveil the latest part of our multi-million-pound digital transformation strategy to improve the lives of the people we support, as well as their families, and our 4,000-strong workforce.

This new and improved way of working includes our new website and the implementation of pioneering digital tools to enhance how our teams deliver care in over 80 locations across England.

Proud to be unveiling the next chapter of Agincare’s sustainable future, Director of Sales and Marketing Adam Luckhurst said:

“Founded from a single care home in Weymouth, Agincare has been delivering high-quality care to communities across England for almost forty years and has gained a reputation for excellence in the health and social care sector.

“We have always embraced new technologies to not only assist our teams but also to support the people we care for and their families. It is hugely important that new digital tools put people first rather than add unnecessary barriers.

“As Agincare marks the next chapter of its sustainable future, we are all looking forward to a new enhanced way of working that brings people together.”

The key part of the digital strategy is our new website which has been overhauled in every aspect of its design and navigation, as well as refreshed content and media.

The new simplified approach to finding care through the Agincare website removes many of the stresses and anxieties that some families may feel when searching for care for their loved ones.

One of the innovative new features of the website is the Care Options Tool which presents the best care options just by answering a few basic questions about the user’s needs and requirements. Seamlessly transitioning from a digital tool to a real person at the end of the phone, the Care Options Tool connects users with Agincare’s expert care advisors who will be able to explore care options in a more intimate and personal way.

Family members can use the Agincare website to stay informed about their loved one’s care through easy-to-access online portals to care management apps OneTouch and Nourish for real-time care updates.

The digital transformation strategy has helped our team members to be more efficient and impactful in their roles. Pioneering technology enables care teams to deliver more responsive and effective care by using discreet sensors that send real-time health and well-being data to an online dashboard they can view anytime.

This new simplified way of working is evidenced throughout the whole organisation. For example, our admin teams can track changes to social care protocols through new software, recruitment teams have streamlined hiring processes using a bespoke digital platform, and the finance department now has access to more in-depth reporting by utilising a new programme.

Aside from improvements in their roles, changes have also been made to improve employee wellbeing. Now our team members can now access their pay as soon as they have earned it through the use of an innovative new app, which helps to avoid unnecessary debt or bad credit.

As a family-owned independent care provider, Agincare’s digital transformation will see it continue to deliver high-quality person-centred care more efficiently for decades to come.

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