At Victory Care Home in Chatham we provide affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.
We have a wealth of specialist experience of caring for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies.
As our residents’ needs change, so do the level and type of care they receive from us. At Victory, our aim is to make every resident feel like it’s their home for as long as they stay with us.
As well as caring for our residents, we care about their families too.
We don’t have set visiting times, and our door is always open for a chat (there’s plenty of parking on site, too). We also have a quarterly residents and families’ forum.
We’re proud that the CQC has given Victory a rating of ‘good’ right across the board (April 2017).
We’re tucked away on the edge of town, backing on to leafy green areas. There are lots of local amenities on our doorstep, with the High Street, two GP surgeries and the library within walking distance.
We’re on the bus route into Chatham town centre, and railway station, with regular trains up to London Charing Cross.
As Victory was purpose-built as a care home in 1984 all our communal spaces and bedrooms are on one accessible floor.
We’ve created a relaxed and homely environment for all our residents.
Our building is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar in 1805. HMS Victory (best known for her role as Lord Nelson’s flagship) was built in nearby Chatham Historic Dockyard.
Neptune and Swiftsure each have their own lounge/dining room and a kitchenette, where care staff prepare snacks, and visitors and our more able residents can help themselves to a cuppa.
Sirius has its own lounge, and Orion has a large lounge/dining room for Sirius and Orion residents. We also hold our parties and group activities in Orion.
Residents and visitors are welcome to use the free Victory Wi-Fi. All our care homes have an iPad for residents to use – Skype calls work really well – and for families to use when they visit.
There are 51 single bedrooms. All our rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms nearby.
Many of the bedrooms look out onto one of our three courtyard gardens.
We encourage residents to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.
Victory was one of the first Agincare care home to paint each bedroom door a different colour. Together with a number and door knocker, this makes the door more recognisable for the resident of that room.
We have three lovely enclosed and secure courtyard gardens with planters and raised beds for flowers and vegetables, plus plenty of room to sit out.
Our residents love to watch the wildlife in the garden – we have birdfeeders and bug hotels. There’s a summerhouse and wind chimes in our sensory garden.
Theresa Ward is the registered manager of Victory Care Home in Chatham.
We have a really strong team here at Victory. There’s a mixture of ages, and some of us have been here decades! It’s a nice balance.
All the team are very caring and kind – they take time to get to know each resident’s likes and dislikes, and to listen to their stories and experiences. I’m proud to lead them and to manage Victory Care Home.
Some examples of how our staff go the extra mile for our residents:
All our staff go on an intensive three-day Agincare induction before starting at Victory care Home in Chatham.
Our registered manager Theresa has a degree in dementia care from Bradford University. She has also trained in dementia care, with the Alzheimer’s Society, and holds regular dementia workshops and training.
We have good relationships with our local GPs and district nurses. A team of Advanced Clinical Practitioners holds a weekly clinic at Victory.
We have an activities co-ordinator called Dawn who draws up a weekly planner and residents can choose whether or not to take part.
Our most popular activity is probably the twice-weekly visit from the therapy dogs. The residents love them.
We also love music and singing at Victory, with regular singers and guitarists coming in. On Fridays we have movement and music sessions. We also have regular craft mornings.
We’re really lucky to have our local library practically on our doorstep. Dawn accompanies residents there regularly. As well as the books, the library hosts a ‘knit and natter’ session and a pre-school ‘rhyme time’ group, which are real favourites with our residents.
The library also leads a group doing short walks around the local area, which our able residents join in with.
We have strong links with our local schools. Primary and junior school pupils come in to sing, and students from Bradfields Academy, a local special school, come in to maintain one of our gardens. We also have students from MidKent College on work experience.
We like to be sociable and enjoy our Christmas party and raffle, themed parties and the annual Care Home Open Day.
Being part of the local community is important to us, so the people we care for are connected, not isolated. Representatives from our local Church of England, Baptist and Roman Catholic churches visit us regularly.
We can also provide:
Good, wholesome home-cooked food is essential at a care home. Our chefs and kitchen assistants prepare traditional home-cooked meals in our big kitchen.
We always ask for feedback from our residents, and our chefs are more than willing to adapt menus. Our kitchen staff have received a 5* ‘Very Good’ rating from the Food Standards Agency.
Mealtimes are really important to us. We encourage our residents to eat together as there are so many social and nutritional benefits. However, people can choose to eat their meals in private too, if they prefer.
We have picture and written menus, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.
Staff are kind, helpful, caring and co-operative. The food is very good. The rooms are comfortable and clean
The home is lovely and the staff are wonderful. I can’t thank the staff enough for caring for mum bless them all.
My Mum has been a resident of Victory Care home for about 18 months. I can’t speak highly enough about the care she receives. Her room and the amenities are very good. The staff are friendly, helpful, polite and caring
My brother was treated very well. The care was excellent.
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