Waterloo Care Home is a real home for life near the lovely market town of Wimborne, in Dorset. We provide affordable residential, dementia and respite care.
Our staff have the specialist training and experience to care for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies, Parkinson’s, mental health issues and historic brain injury.
As well as caring for our residents we care about their families too. Our door is always open for a chat, and our residents’ and families’ forum gives relatives a way to support each other. Family members are welcome in at any time, for a cuppa, or to join us for a meal.
Our prices include accommodation, personalised care, meals, laundry, and activities. Use our free cost calculator today for a personalised quote.
We understand that families have real concerns over the safety of residents at this time and would like to provide reassurance that we are doing everything in our power to minimise the risk to residents.
We’re in a peaceful, leafy semi-rural spot close to Wimborne, Verwood, West Moors and Ringwood. With the A31 and A338 nearby we're easy to reach from Christchurch, Bournemouth and Poole.
Waterloo is furnished and decorated to a high standard, to create a relaxed and homely environment for all our residents. Our comfortable, spacious lounge and dining rooms overlook our lovely accessible garden.
There are 36 single bedrooms, across the ground floor and the first floor. Our first floor is fully accessible, by stairs or a lift. All our rooms have en-suites or washbasins in the room. The rooms without en-suites have accessible bathrooms nearby.
Some of our first-floor rooms have balconies, with space for a table and chairs, pots and a birdfeeder. Some of the ground-floor bedrooms have patio doors which open out onto the garden.
We encourage our residents to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.
Each bedroom’s front door is a different colour and style, with its own number, door knocker and letterbox, which makes it more recognisable.
We’re very lucky to have a lovely three-acre garden, with a backdrop of trees beyond. It’s enclosed and safe and there’s plenty of space to sit out on the patio, or to do a bit of gardening.
There’s a big fishpond with koi carp, plus raised beds. We’ve installed birdfeeders, hedgehog houses and bug hotels to attract the local wildlife.
Visitors are welcome to use the BBQ when they come to Waterloo.
All our staff go on an intensive three-day Agincare training course before starting at Waterloo.
We also work with NHS in-reach dementia specialists, district nurses and the community mental health team to make sure our staff are fully-trained and our residents are cared-for.
Our activities coordinator, Trisha, organises a wide variety of activities, so there’s something to suit everybody:
We love to welcome music and singing into Waterloo, from professional pianists and singers, through to local schoolchildren and Scouts, and a panto group at Christmas.
Our staff do lots of practical activities with our residents, such as pampering sessions. A hairdresser comes once a week, and we have regular chiropodist visits, too.
Being part of the local community is important to us, so the people we care for are connected, not isolated. We have people who come in and spend time chatting to our residents. And representatives from our local church visit regularly.
We are part of the Verwood Dementia Friends Association.
We also go to Sturts Community Trust once a fortnight, to work in their dementia garden and with their woodwork group. This group is particularly popular with some of our male residents, especially one man who worked for many years repairing tractors.
We’re right next to a lovely garden centre. We often take a little stroll round to their cafe and have a wander round to see what’s growing. It’s also popular with Waterloo visitors, who can easily pop next door with their family member.
Good, wholesome home-cooked food is essential at a care home. We have two chefs, who prepare a great variety of traditional and seasonal home-cooked meals.
They always ask for feedback from our residents, including through our residents’ forum, and are more than willing to adapt menus.
Our kitchen staff have received a 5* ‘Very Good’ rating from the Food Standards Agency.
Mealtimes are really important to us. We encourage our residents to eat together as there are so many social and nutritional benefits. However, people can choose to eat their meals in private too, if they prefer.
There’s a menu board in our dining room, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.
Between meals there are always snacks and drinks available.
Read more about food and nutrition in our care homes.
“Our staff are kind, professional and compassionate – the love and care they have for all our residents is evident. It’s a really rewarding place to work.
My aim is to run a happy home where people feel safe and as healthy as possible, and for staff to feel part of a family group. I hope families feel like they’re visiting their relative’s home, rather than a care home.”
The staff are key to the success of this care home (in my opinion). They have shown nothing but kindness to my Mum; their care and consideration have been consistently excellent.
Great staff, very attentive and kind. They are really taking great care of my mother in law. We are both really pleased with the level of care she receives.
My husband was here and the staff are amazing. Always a happy place to visit and a homely feel. I never worried about the care he received, I know it’s first class when I’m not there. Thank you Waterloo Care Home.
For almost 3 years my mother has been very well cared for at Waterloo Care Home. Her room is very pleasant and all the staff are very caring and attentive to her needs.
Tammy is responsible for the day-to-day management of Waterloo Care Home and leading the team of staff. As registered manager she also shares the legal responsibility for meeting the requirements of the relevant regulations with Agincare.
As such, Tammy is responsible for making sure the whole home operates effectively and delivers the very best quality care to her residents, meeting national care standards.
“We were all so delighted to receive the report from CQC and to be rated ‘Good’ in all regulated areas.
“On a personal level, I would like to thank everyone who contributed to the inspection, the kind comments really do a long way”.
“I cannot thank the whole team enough for what they do on a daily basis to enhance the lives of the people we are entrusted to care for”.
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