Waterloo Care Home is a real home for life near the lovely market town of Wimborne, in Dorset. We provide affordable residential, dementia and respite care.
Our staff have the specialist training and experience to care for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies, Parkinson’s, mental health issues and historic brain injury.
As well as caring for our residents we care about their families too. Our door is always open for a chat, and our residents’ and families’ forum gives relatives a way to support each other. Family members are welcome in at any time, for a cuppa, or to join us for a meal.
The Care Quality Commission completed an assessment of how Waterloo is managing the impact of COVID-19 on 24 June 2020. The Emergency Support Framework (ESF) Summary Record includes a positive response to every question asked and an equally positive overall summary.
We understand that families have real concerns over the safety of residents at this time and would like to provide reassurance that we are doing everything in our power to minimise the risk to residents.
We’re happy to be able to welcome visitors to our care home – albeit with a few stipulations to minimise the risk.
We’re in a peaceful, leafy semi-rural spot close to Wimborne, Verwood, West Moors and Ringwood. With the A31 and A338 nearby there are excellent transport links into Christchurch, Bournemouth and Poole.
Fees start from £600 per week. This includes accommodation, care (based on your individual needs), all meals, laundry and a range of activities. Funding may be available.
Waterloo is furnished and decorated to a high standard, to create a relaxed and homely environment for all our residents. Our comfortable, spacious lounge and dining rooms overlook our lovely accessible garden.
There are 36 single bedrooms, across the ground floor and the first floor. Our first floor is fully accessible, by stairs or a lift. All our rooms have en-suites or washbasins in the room. The rooms without en-suites have accessible bathrooms nearby.
Some of our first-floor rooms have balconies, with space for a table and chairs, pots and a birdfeeder. Some of the ground-floor bedrooms have patio doors which open out onto the garden.
We encourage our residents to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.
Each bedroom’s front door is a different colour and style, with its own number, door knocker and letterbox, which makes it more recognisable.
We’re very lucky to have a lovely three-acre garden, with a backdrop of trees beyond. It’s enclosed and safe and there’s plenty of space to sit out on the patio, or to do a bit of gardening.
There’s a big fishpond with koi carp, plus raised beds. We’ve installed birdfeeders, hedgehog houses and bug hotels to attract the local wildlife.
Visitors are welcome to use the BBQ when they come to Waterloo.
Tammy Maidment is the registered manager pictured below with deputy manager Nicola Turton.
Our staff are kind, professional and compassionate – the love and care they have for all our residents is evident. It’s a really rewarding place to work.
My aim is to run a happy home where people feel safe and as healthy as possible, and for staff to feel part of a family group. I hope families feel like they’re visiting their relative’s home, rather than a care home.
Some examples of how our staff go the extra mile for our residents:
All our staff go on an intensive three-day Agincare training course before starting at Waterloo.
We also work with NHS in-reach dementia specialists, district nurses and the community mental health team to make sure our staff are fully-trained and our residents are cared-for.
Our activities coordinator, Trisha, organises a wide variety of activities, so there’s something to suit everybody:
We love to welcome music and singing into Waterloo, from professional pianists and singers, through to local schoolchildren and Scouts, and a panto group at Christmas.
Our staff do lots of practical activities with our residents, such as pampering sessions. A hairdresser comes once a week, and we have regular chiropodist visits, too.
Being part of the local community is important to us, so the people we care for are connected, not isolated. We have people who come in and spend time chatting to our residents. And representatives from our local church visit regularly.
We are part of the Verwood Dementia Friends Association.
We also go to Sturts Community Trust once a fortnight, to work in their dementia garden and with their woodwork group. This group is particularly popular with some of our male residents, especially one man who worked for many years repairing tractors.
We’re right next to a lovely garden centre. We often take a little stroll round to their cafe and have a wander round to see what’s growing. It’s also popular with Waterloo visitors, who can easily pop next door with their family member.
Good, wholesome home-cooked food is essential at a care home. We have two chefs, who prepare a great variety of traditional and seasonal home-cooked meals.
They always ask for feedback from our residents, including through our residents’ forum, and are more than willing to adapt menus.
Our kitchen staff have received a 5* ‘Very Good’ rating from the Food Standards Agency.
Mealtimes are really important to us. We encourage our residents to eat together as there are so many social and nutritional benefits. However, people can choose to eat their meals in private too, if they prefer.
There’s a menu board in our dining room, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.
Between meals there are always snacks and drinks available.
Read more about food and nutrition in our care homes.
The staff are key to the success of this care home (in my opinion). They have shown nothing but kindness to my Mum; their care and consideration have been consistently excellent.
Great staff, very attentive and kind. They are really taking great care of my mother in law. We are both really pleased with the level of care she receives.
My husband was here and the staff are amazing. Always a happy place to visit and a homely feel. I never worried about the care he received, I know it’s first class when I’m not there. Thank you Waterloo Care Home.
For almost 3 years my mother has been very well cared for at Waterloo Care Home. Her room is very pleasant and all the staff are very caring and attentive to her needs.
Tammy is responsible for the day-to-day management of Waterloo Care Home and leading the team of staff. As registered manager she also shares the legal responsibility for meeting the requirements of the relevant regulations with Agincare.
As such, Tammy is responsible for making sure the whole home operates effectively and delivers the very best quality care to her residents, meeting national care standards.
“When the CQC inspected Waterloo in July 2019, we were hugely disappointed that they rated us as ‘requiring improvement’ in two of the five categories: ‘safe’ and ‘well-led’.
I would like to reassure residents, families and staff that this rating is due to a failing around paperwork, not in the standard of care provided in the home. At no time were any residents negatively affected by the points raised by the inspectors.
I would encourage you to read the full CQC report. On the whole it is really quite positive, describing our staff as well-trained and experienced in the needs of the people we care for. The report also recognises that as a home, we work in an honest, open and transparent way, that the care we give is person-centred, that our residents are happy and families have confidence in the care we provide.
In the report the inspectors note that we support people to live life as they wish, making sure they have access to services, such as the dentist, chiropodist and hairdresser. The inspectors also describe how the Waterloo team supports our residents to take part in activities in our local community, such as lunch clubs and gardening clubs.
The inspectors also found that we learn and adapt when needed, and we are determined to learn from this inspection, using what we have learnt to improve our residents’ lives and how we work.
We have already put an action plan in place to make sure that we are complying with the regulations and that all of our documentation is current, relevant and effective. We are always looking to see how changes to the home might improve our residents’ lives.
We feel strongly about not taking away what makes Waterloo Care Home great – which is its homely and welcoming feel. However, we have taken on board the inspectors’ feedback, putting up some new signage around the building.
We are confident that all our residents are able make their way around the home safely. We welcome people coming into Waterloo to see the home for themselves, meet the team and the residents and chat with myself or a member of the senior team.”
“I’m proud of Waterloo, and am positive any visitor would feel confident about a loved one being in our care there. Reading the CQC report, what comes across really strongly is the genuine respect and affection the care staff have for their residents. Residents and family members describe the team as thoughtful, reassuring, caring and friendly, and I think those words are spot-on. We never forget that Waterloo is our residents’ home.
However, there are areas we need to improve, and we are already addressing them, tightening up on record-keeping and improving signage. There’s no doubt that we are all determined to show the CQC that we’ve listened and acted when they next inspect Waterloo.”
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