Welcome to

Waterloo Care Home


Waterloo Care Home in Wimborne, Dorset

Waterloo Care Home is a real home for life near the lovely market town of Wimborne, in Dorset. We provide affordable residential, dementia and respite care.

Our staff have the specialist training and experience to care for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies, Parkinson’s, mental health issues and historic brain injury.

As well as caring for our residents we care about their families too. Our door is always open for a chat, and our residents’ and families’ forum gives relatives a way to support each other. Family members are welcome in at any time, for a cuppa, or to join us for a meal.

Call us on 01202 824 807 to find out more. We’d love to introduce you to the home, our staff and our residents.

About our homes

Waterloo is furnished and decorated to a high standard, to create a relaxed and homely environment for all our residents. Our comfortable, spacious lounge and dining rooms overlook our lovely accessible garden.

Call us on 01202 824 807 to find out more. We’d love to introduce you to the home, our staff and our residents.

The bedrooms

There are 36 single bedrooms, across the ground floor and the first floor. Our first floor is fully accessible, by stairs or a lift. All our rooms have en-suites or washbasins in the room. The rooms without en-suites have accessible bathrooms nearby.

Some of our first-floor rooms have balconies, with space for a table and chairs, pots and a birdfeeder. Some of the ground-floor bedrooms have patio doors which open out onto the garden.

We encourage our residents to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.

Each bedroom’s front door is a different colour and style, with its own number, door knocker and letterbox, which makes it more recognisable.

The garden

We’re very lucky to have a lovely three-acre garden, with a backdrop of trees beyond. It’s enclosed and safe and there’s plenty of space to sit out on the patio, or to do a bit of gardening.

There’s a big fishpond with koi carp, plus raised beds. We’ve installed birdfeeders, hedgehog houses and bug hotels to attract the local wildlife.

Visitors are welcome to use the BBQ when they come to Waterloo.

Staff training

All our staff go on an intensive three-day Agincare training course before starting at Waterloo.

We also work with NHS in-reach dementia specialists, district nurses and the community mental health team to make sure our staff are fully-trained and our residents are cared-for.

Social activities

Our activities coordinator, Trisha, organises a wide variety of activities, so there’s something to suit everybody:

  • Planting seeds for our garden
  • Petting dogs, alpacas and owls
  • Doing arts and crafts
  • Playing Team Giant Scrabble
  • Attending film nights
  • Joining in exercise and yoga sessions

We love to welcome music and singing into Waterloo, from professional pianists and singers, through to local schoolchildren and Scouts, and a panto group at Christmas.

Our staff do lots of practical activities with our residents, such as pampering sessions. A hairdresser comes once a week, and we have regular chiropodist visits, too.

Being part of the local community is important to us, so the people we care for are connected, not isolated. We have people who come in and spend time chatting to our residents. And representatives from our local church visit regularly.

We are part of the Verwood Dementia Friends Association.

We also go to Sturts Community Trust once a fortnight, to work in their dementia garden and with their woodwork group. This group is particularly popular with some of our male residents, especially one man who worked for many years repairing tractors.

We’re right next to a lovely garden centre. We often take a little stroll round to their cafe and have a wander round to see what’s growing. It’s also popular with Waterloo visitors, who can easily pop next door with their family member.

Food and nutrition

Good, wholesome home-cooked food is essential at a care home. We have two chefs, who prepare a great variety of traditional and seasonal home-cooked meals.

They always ask for feedback from our residents, including through our residents’ forum, and are more than willing to adapt menus.

Our kitchen staff have received a 5* ‘Very Good’ rating from the Food Standards Agency.

Mealtimes are really important to us. We encourage our residents to eat together as there are so many social and nutritional benefits. However, people can choose to eat their meals in private too, if they prefer.

There’s a menu board in our dining room, but we always re-offer before serving, to check our residents haven’t changed their minds about what they’d like to eat.

Between meals there are always snacks and drinks available.

Read more about food and nutrition in our care homes.

Our Staff

“Our staff are kind, professional and compassionate – the love and care they have for all our residents is evident. It’s a really rewarding place to work.

My aim is to run a happy home where people feel safe and as healthy as possible, and for staff to feel part of a family group. I hope families feel like they’re visiting their relative’s home, rather than a care home.”

Tammy Maidment
Registered Manager

Tour our Wimborne care home
  • Freshly prepared home-cooked food
  • Daily activities and visiting entertainers
  • Large, secure, landscaped gardens and patio areas
  • Fish ponds and water features
  • 24 hour call bell system
  • Visitors welcome any time
What our residents, their family and friends say about Waterloo Care Home

The staff are key to the success of this care home (in my opinion). They have shown nothing but kindness to my Mum; their care and consideration have been consistently excellent.

CB – Daughter of Resident

Great staff, very attentive and kind. They are really taking great care of my mother in law. We are both really pleased with the level of care she receives.

Mike T – Son-in-law of Resident

My husband was here and the staff are amazing. Always a happy place to visit and a homely feel. I never worried about the care he received, I know it’s first class when I’m not there. Thank you Waterloo Care Home.

MB – Wife of Resident

For almost 3 years my mother has been very well cared for at Waterloo Care Home. Her room is very pleasant and all the staff are very caring and attentive to her needs.

Michael R – Son of Resident

Response to CQC report (August 2022)

Tammy Maidment, registered manager of Waterloo Care Home

Tammy is responsible for the day-to-day management of Waterloo Care Home and leading the team of staff. As registered manager she also shares the legal responsibility for meeting the requirements of the relevant regulations with Agincare.

As such, Tammy is responsible for making sure the whole home operates effectively and delivers the very best quality care to her residents, meeting national care standards.

We were all so delighted to receive the report from CQC and to be rated ‘Good’ in all regulated areas.

“On a personal level, I would like to thank everyone who contributed to the inspection, the kind comments really do a long way”.

“I cannot thank the whole team enough for what they do on a daily basis to enhance the lives of the people we are entrusted to care for”.

Find Us


Ringwood Road, Three legged Cross, Wimborne BH21 6RD

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