COVID FAQs from our care teams (updated April 2023)

Published: Thursday 9th April 2020

Find answers to frequently asked questions about working during Covid-19 from our care teams and head office employees.  This information will be updated as government, public health and employment guidelines change. Please contact your manager or HR if you have any specific or personal questions about your job and Covid-19.

We will also provide regular updates to all care teams via email, our news pages and social channels. We receive all central government guidance as soon as it is issued and also receive updates from councils, informing us of the situation and arrangements at a more local level.

I am anxious about coronavirus – what help is available?

Working in care during these unprecedented times has seen us all face changes to our daily lives and brought about anxieties for ourselves, our families and for the people we support.

It’s important to remember it is okay to feel this way and that everyone reacts differently. It is equally important to share your concerns with others. Agincare is here to support you, and you can always speak to your manager, senior managers or HR, who will listen and offer advice and support.

It is important to stick to the facts – get your information from reliable sources such as and the NHS. Information should not be shared from social media and other websites that may contain misinformation unless fact checked against credible sources.

Working in the care sector inevitably means that you will come across vulnerable people. Following strict PPE guidance will  help protect both yourself and them. The use of masks, and eye shields if required , changing out of your uniform before leaving work, and having a bath or shower on returning home will provide you with the protection as advised.

Useful resources

Should I test for COVID-19?

No. Asymptomatic testing of health and social care staff has been paused in England following guidance in force from 31 August 2022 . This will mean that, while cases remain low, social care staff currently won’t need to routinely test. Please talk to manager if you for support in taking tests if necessary.


How can I get a COVID vaccination?

Vaccination remains a primary protection measure against both COVID-19 and flu, helping to reduce the risk of serious illness, hospitalisation and death.

Vaccination is available to all health and social care workers and to all residents in care homes. Book a vaccination/ or if you are already vaccinated, check to see if you are eligible for a spring booster, at book or manage your vaccination.

Vaccine facts from the British Medical Association

Is the the vaccine compatible with the practices of my religion?

Please see detailed information and guidance from faith communities about COVID 19 vaccination.

What PPE do I need to wear in different situations?

We are following the latest Government guidance regarding relaxation on the mandatory use of face masks, alongside other PPE and infection, prevention and control measures.

Under these guidelines, each service location will have autonomy to risk assess use/non use of face masks according to their own particular circumstances. However there remain a number of circumstances where it is recommended that care workers and visitors to care settings wear masks to minimise the risk of transmission of COVID-19.  Please see detailed guidance on our PPE page which is regularly updated with the latest information, and ask for guidance from your manager.

What should I do if I have Covid symptoms?

Under latest government guidance, team members who are not eligible for COVID-19 treatments and who have symptoms of a respiratory infection, and who have a high temperature or do not feel well enough to go to work, are advised to stay at home and avoid contact with other people. Please contact your line manager as soon as possible in this circumstance. These staff members do not need to take an LFD test if they are symptomatic, and return to work may be on a risk assessed basis.

People who are eligible for COVID-19 treatments and who have symptoms of a respiratory infection should take an LFD test immediately and follow the guidance for people who are eligible for COVID-19 treatments.

If the test results are negative, they can return to their normal activities if they do not have a temperature and they feel well enough to do so.

If they receive a positive test result, they should also follow the government guidance in the section on staff with a positive COVID-19 test result.  Team members who test positive should stay away from work for a minimum of 5 days after the day they took the test  – see our guidance poster..

In any case if you have symptoms please contact your line manager at the earliest opportunity. Please note that your return to work may be on a risk assessed basis.

Do I need to isolate if a contact has Covid?

Team members who are a contact of a confirmed COVID-19 case should inform their line manager immediately so that the proper processes, and support as needed, can be followed.

The majority of health and social care staff who are contacts will be able to continue in their usual role.   They should comply with all relevant infection control precautions and PPE should be worn properly throughout the day. They no longer need to undertake any additional testing, and instead should continue their usual testing regime.

If the team member develops symptoms of COVID-19 during this period, they should test and follow the guidance (see above) depending on the result.

Extremely vulnerable people

Find latest Government guidance about shielding and protecting people who are clinically extremely vulnerable from Covid-19.

The shielding programme has now ended in England. This means that people who were previously considered clinically extremely vulnerable will not be advised to shield in the future or follow specific national guidance.

If this applies to you, you will have received a letter informing you of these changes in more detail and providing further information on available support. Please talk to your line manager or HR if you have any concerns about this.

What if an employee needs time off work to look after someone?

Employees are entitled to take time off work to help someone who depends on them (a ‘dependant’) in an unexpected event or emergency. This would apply to situations related to coronavirus (COVID-19). For example:

  • If they have children they need to look after or arrange childcare because their child’s school has closed
  • To help their child or another dependant if they’re sick, or need to go into isolation or hospital

This is unpaid and there is no current guidance from the government to change this.

Are employees paid if isolating or absent from work due to Covid positive illness?

Staff will be entitled to statutory sick pay, the same as for any other absence.

Can I give Cardio Pulmonary Resuscitation (CPR)?

Yes. Where a person appears to have the absence of signs of life usual processes are to be followed if the person does not have a Do Not Attempt Resuscitation (DNAR) in place. The likelihood of transmission of infection is possible in any such case but take extra care if the person has, or is suspected of having Covid-19. You must ensure that all infection prevention control procedures apply – using your PPE, including face mask, during CPR.

Because of the possibility that the person may have COVID-19, the UK Resuscitation Council advises:

  • Do not listen or feel for breathing by placing your ear and cheek close to the person’s mouth
  • If you are in any doubt about confirming cardiac arrest, the default position is to start chest compressions until help arrives
  • Make sure an ambulance is on its way. If COVID-19 is suspected, tell them when you call 999
  • Place a cloth/towel over the victim’s mouth and nose and attempt compression only CPR until the ambulance arrives. Put hands together in the middle of the chest and push hard and fast. Placing a cloth/towel over the persons’ mouth and nose will limit any coughing/spluttering when the person resumes breathing
  • After performing compression-only CPR, wash hands thoroughly with soap and water. Alcohol-based hand gel is a convenient alternative

If CPR is unsuccessful, infection control precautions continue to apply whilst deceased individuals remain in the care environment. This is due to the ongoing risk of infectious transmission via contact, although the risk is usually lower than for living patients.

Where the deceased was known or suspected to have been infected with COVID-19, inform the GP who comes to certify death, the coroner if required and the chosen funeral director prior to collection.

What is viral load?

Viral load simply means how much of a virus you have in your body. Standing further away from someone when they breathe or cough means fewer virus particles reach you.

The infectious dose is the amount of a virus you need to be exposed to become ill.  The more you are exposed, the sicker you will likely become.

What is the guidance outside of work?

As a frontline essential worker delivering care to vulnerable members of your community, it is essential you remain just as vigilant outside of work, and follow the prevailing guidance to ensure you reduce/avoid transition of the virus to our clients and other team members.

View PPE – what care staff need to know

View all our latest news, guidance and FAQs on coronavirus.