‘Good’ report for Waterloo care home

Published: Wednesday 21st September 2022

Waterloo, our Care Home in the quaint village of Three Legged Cross, near Wimborne in Dorset, has been rated as ‘Good’ following a recent inspection by the Care Quality Commission (CQC) – the independent healthcare body that regulates social care in England.

The unannounced inspection on 16 and 17 August saw the home classified as ‘Good’ overall and in all key areas (Safe, Effective, Caring, Responsive and Well-led) in a report published 9th September.

Inspectors found that residents and staff alike spoke warmly about the positive culture within the home: praising the way the care teams interacted with residents in a kind and considerate manner. Relatives were keen to highlight the openness of the home, with visits from family and friends always encouraged.

Particularly pleased with the report is Waterloo Care Home Registered Manager Tammy Maidment:

“Everyone at Waterloo was delighted to receive the report from CQC and to be rated ‘Good’ in all regulated areas.

On a personal level, I would like to thank everyone who contributed to the inspection, the kind comments really do go a long way.

I cannot thank the whole team enough for what they do on a daily basis to enhance the lives of the people we are entrusted to care for”.

Waterloo Care Home delivers affordable care to older people over 65. The specialist care team are trained and experienced in personalised care for residents with dementia, Alzheimer’s and Parkinson’s; as well as those with historic brain injuries and mental health issues.

Designed to be a relaxed and homely environment for all, Waterloo has 36 single-bedrooms spread across two floors, complete with a spacious lounge and dining rooms. The home makes the most of its picturesque rural Dorset surroundings in the accessible three-acre garden, adorned with a decorative koi pond.

Should they so wish, residents can look forward to a packed social life throughout their stay. Trisha, the Activities Co-ordinator, organises a range of fun pursuits to suit the needs and wants of all residents – from film nights, arts and crafts to yoga sessions.

Throughout the day residents can look forward to delicious home-cooked meals, prepared by Waterloo’s chefs. The kitchen has the maximum Food Hygiene rating of five stars – signifying a ‘very good’ status.

Established in 1986, Agincare is an independent, family-run care provider that delivers affordable, high-quality care to clients young and old, from live-in care, care homes, domiciliary care and supported living.

Watch Waterloo’s Registered Manager Tammy talk about her experiences working in Care.

Find more information about Waterloo here. You can view the CQC inspection report by clicking here.