Visiting our care homes in Dorset and across England (updated 19 July 2021)

Published: Monday 19th July 2021

Family visits to our care homes in Dorset and across the country are treasured by our residents and care teams.

July 19 marked a relaxation by the UK Government of Covid restrictions within England, supported by the successful UK Covid vaccination roll out.  The emphasis from Government moves to a position of responsibility being put on individuals and organisations to safely ‘get on with life’, managing effectively the continued threat of Covid.

View government’s latest summary of information for care home visitors.

Agincare is proud to have maintained safe, high levels of visiting during these challenging times, which we trust our families have valued.  Our motivation is unchanged and we welcome family and friends of our residents to our care homes in a responsible, safe manner.

Agincare remains committed to, and aware of, the critical importance of visiting on resident well-being and we fully support the spirit of ‘John’s Campaign’, a team with whom we closely work.

Our fundamental priority is safety and it is for this reason we ask that you continue to work closely with your local home manager, observing continued safe practice to protect our residents, team members and visitors.

For our ‘Registered Volunteers / Essential Carers’ there is no change.  Your ongoing frequent visits of support remain such an important part of life in our care homes. We are grateful and thankful for your dedication.  Your home manager will be able to answer any bespoke questions, reviewing risk assessments already in place.

As always, it is our intention to safely encourage visiting to be as easy as possible, bringing our homes back into the heart of our local communities.

Care home visiting

The good news is that bookings are not now required for visits. However please be mindful that we will continue to have to manage visits more than we did pre-Covid, due to the ongoing safety systems required.

Government guidance of Infection Prevention Control and PPE for care homes has not changed, therefore we are sure you will understand the importance of making our homes safe for everyone. There remains a fair degree of anxiety about the new way forward, with some people remaining more vulnerable than others for various reasons.

Not all our residents and visitors feel the same way about the situation at any given time, so we try our best to manage all needs within our ongoing risk assessments.

Key points to consider before and during your visit:

All visitors will still be required to test, and use the relevant PPE, which may mean scenarios of higher than expected footfall and short waiting times to enter the home as the team facilitate this.

  • If possible, call ahead so we can be confident we do not have times of unmanageable numbers of visitors. This is not a requirement but will help everyone.
  • You will need to wear your own face covering at all times when indoors. If you prefer, or the resident you are visiting is in the extremely vulnerable group, we will provide you with a medical grade face mask, disposable gloves and apron.
  • On arrival, to support the Test and Trace system, we will need you to complete a form with your name, address and contact details or check in using the NHS App.
  • If you are experiencing coronavirus symptoms or have in the last 10 days, or if any member of your household has been in contact with a positive case or has been advised to self-isolate by NHS Test and Trace you should not visit at this time.
  • The government has outlined the questions we should be asking to ensure everyone visiting is currently well; there will continue to be a short health screening questionnaire which we would appreciate your cooperation with.
  • You will be directed to use hand hygiene facilities; we will have hand washing and hand sanitising facilities available for you.
  • On leaving, if you have used a disposable gloves, apron and medical grade face mask, please dispose of these safely in the clinical waste area provided.
  • Depending on the risk assessment, visiting may be restricted to a bedroom or a dedicated space within the home: you can of course always use the garden or outside areas too (dependant on the weather).

If, at any time, we experience an outbreak of Covid-19 in the home, routine visiting will be suspended until the home is 28 days clear of infection.  This will always be subject to individual risk assessment and does not include essential carers or volunteers, who continue to operate within the same routines as team members. As always, we fully support flexible visiting in end of life care.

We really do appreciate your cooperation with the above, and hope that you understand why we need to continue with some enhanced safety measures at this time.

Your home manager and their team will be able to help you, and they are committed to making your visit fulfilling, whilst also being responsible and safe in the interests of all.

Please contact the care home if you have any questions concerning the above. The manager or any member of staff will be able to help with any queries you may have and provide you with reassurance.

Find care home details and contact information.