Visiting our care homes

Published: Tuesday 14th December 2021

We know that visiting is an integral part of care home life. It is vitally important for maintaining the health and wellbeing of our residents. It means that family and friends can maintain contact and life-long relationships with their loved ones; and contribute to their support and care.

The government’s updated guidance for care home visits permits up to three nominated visitors, and an essential care giver per resident (not including preschool age children). Find more detailed information below.

Our care home managers welcome visits in line with latest guidance, and do so in a flexible, risk-managed way.  As always, we fully support flexible visiting in end of life care.  Residents are also supported to undertake visits out of the care home, please speak to the home manager to arrange this.

Please don’t hesitate to contact the care home manager about making visits work for you.

Essential Care Givers

We value and encourage Essential Carers Givers. Their ongoing frequent visits of support remain such an important part of life in our care homes.

Every care home resident is supported to have an identified Essential Care Giver who may visit to offer companionship and/ or help with care needs. They should also be able to visit the care home during periods of outbreak.

Please contact your care home manager about arrangements for Essential Care Givers under the updated guidance; or if you would like to find out more about becoming an Essential Care Giver. View a Factsheet and poster about becoming an Essential Care Giver.

Agincare remains aware of the critical importance of visiting for resident well-being, and we fully support the spirit of John’s Campaign, a team we closely work with, and for whom our Chief Executive Raina Summerson is an ambassador.

More information

Your home manager and their team will be able to support your visit, and are committed to making it fulfilling, whilst also being responsible and safe in the interests of all. Key points can be found below, with full government guidance online.

Before and during your visit:

  • Every resident can nominate up to 3 people for regular visits (not including essential care giver or preschool age children).
  • Wherever possible please call in advance of the visit, so that we can safely manage the number of people attending at any one time.
  • The length of visits will not be limited, as long as safe visiting practice can be maintained.
  • Visits should take place in a room most practical and comfortable for the resident, dependent on risk assessment at the time.

Staying safe during visits

  • Visitors should possess a negative lateral flow test result and report it on the day of their visit, either by conducting the test at home or when they arrive at the care home.
  • Visitors are not required to be fully vaccinated. However, we urge all visitors, where able, to be vaccinated as evidence clearly shows that this is effective, and has had a positive impact of reducing cases and outbreaks in our care homes. Find more information.
  • You will need to wear a face covering at all times when indoors, visitors can wear their own suitable face covering, or a medical grade mask can be provided. If you prefer, or the resident you are visiting is in the extremely vulnerable group, we will provide you with a medical grade face mask, disposable gloves and apron.
  • On arrival to support the Test and Trace system, we will need you to complete a form with your name, address and contact details or check in using the NHS App.
  • You will be directed to use hand hygiene facilities; we will have hand washing and hand sanitising facilities available for you.
  • Physical contact continues with infection control measures in place, such as visiting in a ventilated space, using appropriate personal protective equipment (PPE), and hand washing before and after holding hands.

When caution should be applied to visiting

  • Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated and have received their booster. Visitors with any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, should avoid the care home until at least 5 days after they feel better.
  • Visitors who have been identified as a close contact of someone with COVID-19, but are not legally required to self-isolate, are advised not visit the care home (for 10 days) unless absolutely necessary, even if they have been fully vaccinated. If visits do occur, visitors should have received a negative PCR test result before their visit, and a negative lateral flow test result earlier in the day of their visit.

Manging Covid infection and visits

  • Should a Covid outbreak occur, we will continue to accommodate visits wherever possible on a risk assessed basis, depending on circumstances at the individual care home and current guidance. Please contact the care home manager in the first instance to discuss current visiting arrangements in the event of a Covid outbreak.
  • A resident should isolate following an emergency stay in hospital, if they test positive for COVID-19 or following a visit that has been deemed high-risk following an individual risk assessment by the care home.
  • Subject to a risk assessment by health protection teams (HPT), outbreak controls at the home may be in place for 14 days following the last positive case – please check latest details with the care home manager

We really do appreciate your cooperation with the above, and hope that you understand why we need to continue with some enhanced safety measures at this time.


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