Supermarket key worker shopping times – progress being made!

Published: Tuesday 28th April 2020

It’s been the experience of many of our care team members that some supermarkets have restricted priority access just for NHS staff.

Key worker not being granted supermarket priority slot

We don’t believe that’s fair. So we’ve called on all supermarkets to give care teams access during their priority key worker shopping times.

And we’re pleased to say that the bosses of the big supermarket chains are listening. We’re seeing more of them changing their policies to recognise the critical role played by care workers in the fight against COVID-19.

Here we’ve pulled together the current situation and hope we’ll be updating it soon with even more good news for care teams. If you would like to add your voice to the campaign, we’ve added an email address against each of the supermarkets where the playing field is still not level.

SupermarketCare workers included in priority shopping?Current priority shopping policyContact email
AldiYesAnyone entitled to a Blue Light Card (including all social care workers) has priority ahead of queues into Aldi stores upon showing a valid ID. This is in addition to early access on a Sunday, where they can enter stores 30 minutes prior to opening.
AsdaYesPriority access in larger stores every Monday, Wednesday and Friday from 8am to 9am, plus on Sundays 9am to 10am for browsing.
Co-opYesDedicated shopping hour for vulnerable customers, those who care for them and NHS workers. This includes care workers showing their pass. The hour is 8-9am Monday to Saturday and from 10-11am on Sundays.
LidlNoNo priority shopping times for NHS or key workersdispute.resolution@lidl.co.uk


(Christian Hartnagel, MD)
M&SYesFirst hour of trading on Tuesday and Friday reserved for NHS, emergency services workers and health and social care workers.
MorrisonsNoNHS hour at all of its stores Monday to Saturday from 6am-7am and between 9am-9:30am on Sundays.david.potts@wmmorrisons.co.uk


(David Potts, CEO)
Sainsbury’sYesNHS and social care workers are able to shop in supermarkets for 30 minutes before they open, from 7:30am-8am, from Monday to Saturday.
TescoNoAdded an additional hour to prioritise NHS workers every Tuesday and Thursday. This is along with a browsing hour before checkouts open on Sundays.customer.service@tesco.co.uk (Dave Lewis, CEO)
WaitroseMaybeNHS staff priority access to shops and checkouts, to ensure they are able to get through as quickly and easily as possible. Access for other key workers is at the discretion of individual stores. customersupport@waitrose.co.uk


(BÉRANGÈRE MICHEL, Executive Director, Customer Service)

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