Reintroducing care home visits

Published: Tuesday 16th June 2020

It’s been many weeks since coronavirus restricted our ability to welcome your family visits to our care homes. Of course, there are extremely good reasons for this. We’ve been doing everything in our power to prevent the spread of COVID-19 in our care homes – adhering to strict PPE, hygiene and social distancing guidelines.

However our residents have missed seeing you in person and catching up with all your news face-to-face. And our care teams have missed the extra sense of love and community that visitors bring to our homes.

Guideline for visitors to our care homes

So we’re happy to announce that we’re ready to welcome visitors back to our care homes – albeit at a safe distance of at least 2m, and with a few stipulations to minimise the risk:

  • Please do not come if you are unwell or showing COVID-19 symptoms, or if any member of your household is self-isolating
  • You’ll need to book your visit in advance, by phoning the care home – we cannot offer visits without an appointment
  • Each visit will be limited to an hour. We need to make sure there is suitable space for each socially-distanced visit, so we can’t have as many visits happening at the same time as we would have done before COVID-19
  • There will be a limit of two visitors per visit, from the same household
  • Visitors will need to bring a face covering (face mask) and use hand sanitiser
  • Even though it will be extremely tempting to hug and kiss your relative when you see them again after so long, you must keep at least 2m from them – it’s for their (and your) protection
  • Visits will take place in the home’s outside space, depending on the home’s facilities:
    • a garden visit, with 2m distancing
    • a window visit – you talking to your loved one through an open window or patio door on the ground floor of the home, with 2m distancing
  • Please arrive on time for your visit, to make sure your loved one has the full 60 minutes of your time
  • Unfortunately, we are not allowing children under 13 in for visits at this time
  • Please do not bring flowers in with you – any presents need to be something that we can easily clean

We hope that these arrangements will mean that as many of our residents as possible can see their family and friends in person again – they’ve missed you so much!

We hope you will understand that if a resident or member of the care team tests positive for coronavirus we will need to suspend visits until the home has been COVID-free for 14 days.

Virtual visits

If your family member is unable to leave their room and meet you in person, don’t forget that we are still offering Skype and FaceTime calls. We’ve really made the most of technology during lockdown and our residents have embraced new ways of keeping in touch with friends and family.

You can read more about how we’ve been working tirelessly to make sure all our care staff and customers remain as safe as possible during the coronavirus pandemic.

If you have any questions or concerns about the new arrangements for family visits to our care homes, please get in touch with your care home manager.

We are looking forward to welcoming you back soon!

Visiting a loved one living with dementia in a care home

The COVID-19 pandemic has been an unsettling and worrying time for us all. But for those living with dementia, adapting to restrictions and changes is harder still.

If you’re thinking about arranging to visit a relative living with dementia in one of our care homes, you may be wondering whether they’ll remember you after so long without face-to-face visits, or what you should do if they try and hug you.

Firstly – a member of our care team will be on hand to support your loved one and you before and throughout the visit.

If you’re worried that your loved one won’t remember you, we can spend the days before your visit showing your family member photos, and talking about you during reminiscence time.

During your visit there are some things you can do to try and make yourself more recognisable and understandable:

  • Keeping eye contact
  • Speaking clearly
  • Using gestures and signs
  • Thinking about your tone of voice
  • Writing a note for your loved one to read, if they can
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Latest coronavirus information

As the coronavirus pandemic evolves, we are working tirelessly to ensure all our care staff and customers remain as safe as possible.

Read the latest guidance, FAQs and news.