Care homes and coronavirus – reassurance for families

Published: Friday 24th April 2020

Instances of coronavirus (COVID-19) in care homes and nursing homes have been widely reported in the news. We understand that clients and their families have real concerns over the safety and well-being of residents.

We would like to provide reassurance that we are doing everything in our power to minimise the risk of residents in our care and nursing homes getting COVID-19.

Care homes and coronavirus - keeping safe

How are you minimising coronavirus risk in your care homes?

Carefully following coronavirus guidance

PPE (personal protective equipment)

Making changes to our care home processes

  • We have amended our normal routines to minimise contact between staff and residents. Residents now have more consistency of care, predominantly from a single care worker as far as possible
  • Care workers change into their work uniforms when they arrive at the care home and change again when they leave
  • Care workers are rotating their uniforms, washing the one they’ve worn that day and wearing a clean one the next day

Checking care home residents for coronavirus symptoms

  • We are communicating with and checking the temperature of our residents every day to detect if they may have any COVID-19 symptoms
  • If any symptoms are present, residents are being isolated in their rooms and cared for by a single team member

How are you keeping care home residents’ spirits up?

Care home resident video-conferencing with smartphone

  • Another measure we are having to take to minimise risk of coronavirus infection is to only allow essential visits
  • To compensate for this we have stepped up our efforts to keep residents engaged and connected with their loved ones. This includes:
    • Staff providing a wide range of entertainment and activities for residents, including, singing, dancing, creative art work and nail bars
    • Encouraging residents to video-conference with family members so they can keep communicating
    • Increased social media posting to keep families in touch with what is happening in the home
    • A pen pal scheme to connect residents with members of the community

Testing residents and care workers for COVID-19

Where possible we are encouraging our care workers to visit test centres if they are located close enough.

We are continuously lobbying and pushing central government to increase the speed and roll-out of drive through centres, mobile test units and ensuring hospital testing is carried out on residents returning from hospital to the home to ensure containment of the virus.

If you would like to discuss any of the above please call us on 01305 262 192 .


Latest coronavirus information

As the coronavirus pandemic evolves, we are working tirelessly to ensure all our care staff and customers remain as safe as possible.

Read the latest guidance, FAQs and news.