Care homes and coronavirus – reassurance for families (updated November 2021)

Published: Saturday 24th April 2021

We understand that our clients and their families have real concerns over the safety and well-being of residents during the Covid-19 pandemic. We would like to reassure you that we are doing everything in our power to keep our residents and care workers safe.

We were proud that one of our care home workers was the first person in Dorset to have the COVID vaccine, and now almost of all of our residents have received both doses of the vaccine.

From 11 November 2021 only people fully vaccinated against COVID-19 (or are exempt) can enter a care home. This includes our care team workers.  This does not apply to family and friends visiting care home residents, essential carers, people visiting residents that are at end of life, and people providing bereavement support. Others may visit in certain circumstances, such as members of the emergency services.  Any tradespeople and professionals coming into our homes will require proof of vaccination, and this will be checked before they are allowed to enter – this includes district nurses, chiropodists,  painters, plumbers, electricians, hair dressers and others. Find out more.

Care homes and coronavirus - keeping safe

How are you minimising coronavirus risk in your care homes?

Carefully following Covid guidance

PPE (personal protective equipment)

  • We have made huge efforts to source sufficient PPE (Personal Protective Equipment) for our care home staff and visitors
  • We ensure our care workers wear PPE correctly

Making changes to our care home processes

  • We are rigorously checking that people coming into the home are vaccinated where necessary, and follow infection control guidelines to protect residents from external risks
  • Care workers change into their work uniforms when they arrive at the care home and change again when they leave

Checking care home residents for coronavirus symptoms

  • We are communicating with and checking the temperature of our residents every day to detect if they may have any Covid-19 symptoms
  • If any symptoms are present, the resident is isolated in their room until results are known with appropriate support and care given for their health and wellbeing

How are you keeping care home residents’ spirits up?

Care home resident video-conferencing with smartphone


  • Throughout the pandemic we have encouraged safe visiting, and are taking precautions around care home visiting to maintain the safety of our residents and staff
  • To compensate for this we have stepped up our efforts to keep residents engaged and connected with their loved ones. This includes:
    • Safely inviting back into the wide range of entertainment, activities and celebrations for residents, including, singing, dancing, creative art work and nail bars
    • Encouraging residents to video-conference with family members so they can keep communicating
    • Increased social media posting, news and blogs on our website to keep families in touch with what is happening in the home
    • A pen pal scheme was set up, to connect residents with members of the community, and we have now had nearly 400 requests for pen pals
    • Promoting safe visits and trips out for residents

Testing residents and care workers for COVID-19

All residents and employees in our care homes are regularly tested.

If you would like to discuss any of the above please call us on 01305 262 192 .