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Delivering quality care for 30 years

Agincare UK - Southampton

5D Rumbridge Street, Southampton, Hampshire, SO40 9DQ
T: 02380 339880 E:

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Agincare UK - Southampton

Who we are and what we do:

The Southampton branch is located in central Totton. The office is on the ground floor and has 2 one hour parking spaces directly outside, and a large public pay and display car park to the rear of the building. The branch is open Monday to Friday 8.00am until 6.00pm. Outside of these hours, calls are forwarded to the on-call mobile.

Staffing Structure

Irene Lawrence- Branch Manager, who has recently joined Agincare but has been in the care industry for several years.

Jackie Longman – Care Coordinator Jackie has been a care coordinator with Agincare for 6 years and has just returned (March 2013) after having a year out. Jackie has her NVQ 3 in Health & Social Care and has a vast knowledge of the local area.

Anne White - Care Coordinator Anne joined Agincare in March 2013 after working as a care coordinator for 5 years with a local company. Anne has an NVQ 3 in Health & Social Care and also a vast knowledge of the local area. Both Jackie & Anne are experienced care workers and have worked with vulnerable people in the community for many years.

There is a dedicated team of care workers including higher care workers and senior care workers who hold Diploma Levels 2 and 3 respectively in Health and Social Care, or equivalent. All care workers undertake Agincare induction training derived from the Skills for Care Common Induction Standards and receive ongoing training, supervision and support to ensure quality of service.

Operational Information

Agincare Southampton provides daily domestic and personal home care, as well as night-time care and respite sitting services to clients with a variety of needs relating to physical health, disability, sensory loss, learning disabilities, mental health and or dementia. The range of care provided includes all aspects of daily support through to full assistance with personal care tasks, including palliative care. The branch provides care packages through local authority and NHS funding as well as directly to private clients. Care packages are tailored to the individual and promote independence and holistic wellbeing. The branch currently provides care to clients in the Totton, New Forest and Waterside areas of Hampshire, including Lyndhurst, Ashurst, Marchwood, Dibden, Hythe, Dibden Purlieu, Holbury, Blackfield, Fawley and Calshot.

Care Services

The types of care and support services we provide are person-centred, enabling and promote independence at all times. The provision of care and support will be flexible and tailored to you. The initial meeting between Agincare and yourself will be to discuss your person-centred care and support plan and will help to identify and develop the service we will provide to you, including: how many staff you require; the training and knowledge base of the care worker team, and the outcomes you wish to achieve. This meeting will be undertaken in your own home or alternative place of your choosing, in an appropriate format to ensure you are able to fully participate. You are able, if you wish, to undertake this process with the support of any relatives, or an advocate.

We will ensure that you are in control of the process and have choices regarding the development of your person-centred care and support plan, ensuring that your right to dignity is fully respected, and confidentiality maintained. Following on from this meeting your care file, located in your home, includes all the information relevant to your agreed care and support, along with information regarding our service, how to make a complaint, what to do in an emergency and other key policies and appropriate contact details. To ensure that we are maintaining a high level of service to you, we have in place various established methods of gaining your feedback. These include spot checks, telephone and written satisfaction surveys, review meetings, forums and team meetings.

Additionally throughout the course of our delivery of care and support your care workers will undertake regular informal reviews with you and may make minor adjustments to service provision, where it is mutually agreed that this will be of benefit. At all times you are able to contact your local branch and speak to the Registered Manager using the contact details located on this document and in your home care file.

Regulated Activities

The provision of personal care for people who are unable to provide it for themselves, because of old age, illness or disability, in the place where they are living

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