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Delivering quality care for 30 years

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Domiciliary Care FAQ's

How are your care workers trained?

All Agincare care workers attend training in accordance with current Skills for Care Common Induction Standards. Further specialist training programmes are available, as well as a comprehensive NVQ programme. Topics covered include: Moving and Handling; Health and Safety, Food Hygiene, Safe Handling of Medication, Emergency First Aid, Principles of Care, Role of Care Worker, Needs of Service User, Continence Care, Basic Infection Control and Adult Protection training. Agincare also work closely with any partner professionals involved in a service user’s care to ensure that joint training takes place where appropriate, enabling continuous learning and adaptation to changing circumstances.

How are your care workers recruited?

Agincare have a robust recruitment and selection process, which complies with all employment legislation as well as the current Care Standards Act 2000 and related regulations requirements. This includes a Disclosure and Barring Service check, including checks against the Protection of Vulnerable Adults (POVA) register and Protection of Children Act (POCA) list.

What is home (domiciliary) care?

Care workers visit a client's home on an agreed basis to provide care and/or support tasks. They can fulfil personal care and general household duties. The level of care provided varies, depending on the individual needs and agreed care package. It can range from general companionship and housekeeping to high dependency, intensive personal care.

What areas of the country do you cover?

Agincare’s home care service covers across England and Wales. We maintain a strong pool of trained and qualified care workers who are able to travel at short notice. All of our care workers are managed from individual local offices, and supported by managers who understand your specific needs and the issues affecting care in your area. Support can also be given by Agincare’s other services, for example Live-in Care or Community Meals.

How much does it cost?

The cost will depend on the level of care that we have been asked to provide and also varies geographically. Your local office will provide you with a price list. Agincare have over 25 contracts with local authorities and Primary Care Trusts, providing a wide variety of services. Consequently, we have lots of experience of working with multi-source funding and will try and signpost you to organisations who can provide advice on your particular circumstances.

How long can I have care from you?

Agincare’s home care service can be provided for as long as you need us. This varies from short respite ‘sitting’ for a few hours at a time, through to several visits a day on a long term basis to deliver personal care.

Are Agincare UK Limited registered with professional associations or government bodies?

Yes, we are registered with Care Quality Commission (www.cqc.org.uk). We are also a member of the United Kingdom Home Care Association (UKHCA) and are an umbrella organisation with the Disclosure and Barring Service.

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