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Complex care at home

Our complex live-in care service is for people who need support with significant healthcare issues, such as chronic illness and disabilities, but who want to live as independently as possible at home.

With support from our carefully-matched qualified care worker you can stay in the comfort, familiarity and security of your own home.

Our experienced live-in care staff are trained to support you with complex care and medical devices or equipment, under the guidance and direction of your health professionals with such things as:

  • Stoma care
  • Oral suctioning
  • Oxygen therapy
  • PEG feeding tubes

Types of complex care

Our complex live-in care staff support people living with a range of conditions such as:

What are the advantages of live-in care?

  • You get one-to-one, consistent specialist and personalised support, 24 hours a day, tailored to meet all your individual needs
  • Your live-in care worker will work alongside your health care team to provide the professional support you need
  • You can stay in your own home, alongside any family or pets
  • You can keep your independence and continue to be part of your local community, with your social life and timetable
  • The companionship of your care worker helps prevent isolation and loneliness
  • Your specialist care worker can support you to get the medication, nutrition and hydration you need
  • Your care worker can also take care of domestic chores such as cooking, cleaning and laundry
  • Live-in care is proven to reduce falls and hospital admissions
  • Peace of mind for family and loved ones that may not be local, knowing help is at hand 24/7

Why choose live-in complex care from Agincare?

What makes our live-in care service special is that we fully manage it. While other live-in care services - such as introductory services - are available, they offer less protection and fewer guarantees for the same price.

We go the extra mile. We employ and pay the care staff, which means we have a duty of care. For example, if your care worker is ill, it’s our job to find someone to replace them.

We are fully regulated by the Care Quality Commission. This gives you a higher level of protection and peace of mind, knowing there’s a professional team managing your care. We also guarantee the training, supervision and support of our care staff.

And we’re always at the end of a phone should you need support.

Our personal approach to arranging your complex care at home

We understand that having someone coming to live in your house can be a big step, especially in complex care. You need to have complete faith and trust in your specialist care worker - you’ll be a team. That’s why we take so much care matching client and live-in care worker.

We match a care worker to you through a comprehensive assessment and matching process done by people, not a computer. We take pride in our personal approach to arranging your live-in care.

We have a rigorous process to make sure we only recruit the right live-in care staff, rejecting many more candidates than we recruit. We look for hard-working individuals with a special blend of compassion, common sense, reliability and a great sense of humour.

We will come to your home to discuss a tailored package face-to-face with you. We want to fully understand your needs, home situation, likes and dislikes. Then we go away to consider which of our care staff would be the best match.

On top of all that:

  • We are a family-owned care provider, offering reliable and professional care since 1986
  • We are one of the largest care groups in England with more than 3500 staff providing a range of care services, including domiciliary care and care homes, as well as live-in care
  • 90% of our customers rate us ‘excellent’ or ‘great’
  • All our care staff are enhanced DBS (police) checked
  • All our care staff are English-speaking
  • We take the time to fully understand someone’s needs and situation, so we can provide appropriate person-centred care designed specifically for you

Call us now on 0800 0121 247 to talk to us about how live-in care could help you, or email us, and we’ll call you back.

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