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Testimonials

Let's be proud of what we do in social care, let's share the good things that happen and let's remind people to Believe in Good Care.

Valerie is very nice and really caringVery good.  Never any issues.  Excellent care workers.

Just wanted to share this really positive feedback with you following the Solace visit to Brooke Mead.  The building and gardens looked fantastic and we really appreciated your input and clarification at points during our Q & As with the Chief Executives.  Martin and I also got the opportunity to talk to residents and were very impressed that everyone we spoke to seemed to be settled and very happy with the supportive environment that has been created at Booke Mead. So well done to you and all of the team from Housing and Agincare which has made this happen.

I love going out with WayneHe's a great worker.

If you need carers, you need Agincare.

She is very happy with her and is pleased how well the shopping call went.

All the care staff who have been in this week have been brilliant.

Well done and thank you so much.

She is a very good girl and you can really tell that she cares.  I really look forward to her coming in to see me.

I am the daughter of DG who died recently at Brushett House and I wish to put on record how fantastic the staff were during my mother's stay there and up to her death.  Maggie did not have an easy time with mum's GP or pharmacy and she was stalwart in getting the care mum neededIf we had paid a thousand pounds a day she could not have received better care. Their care enabled mum to die in her own home in familiar surroundings with familiar faces around her and I will be forever grateful for that.  I have made my feelings known to Bournemouth Adult Social Services and I hope the staff are recognised for their excellent work.

Please could I have Valerie A as a regular care worker.  I am willing to adjust my times if it means I can have her.  She is a lovely lady and it so nice to just be able to talk normally with someone.  She comes here and helps me no matter what I need and she treats me with respectAll the care workers are lovely but I really get on with Valerie.

TM's mum thinks all of your staff are absolutely wonderful, especially Anne. She said that you have all done so much for TM and this even enabled her to go away for the weekend without having to worry about TM.

Laura and Jodie have been amazing fitting in all of my extra visits with all of my extra carers and I would like to say thank you to the carers for doing a brilliant  job and finding the time for me. She said that the service she has received has been amazing and she wouldn't have been able to do everything she needed to do for herself healthwise if we were not part of her life.

She is very grateful for having Nicky as her mum's care worker as she does not worry about her mum on the days that Nicky goes in as she knows that everything will be done and to a high standard.

I would like to thank you all at Agincare and Brooke Mead on behalf of the family for looking after J so well.  He has improved dramatically since I saw him last year and seems very settled into his new life.

I would like to offer my thanks and commend Ben D for his efforts this morning when, during my usual routine he showed a dogged determination to ensure I was left safe and comfortable. Ben's assistance, carried out with a cheerful disposition, ensured that I have been able to enjoy my usual activities when may carers would probably have been unable to provide a solution.  Please pass on my thanks.

Just wanted to say a huge thank you for not only giving me the opportunity to work at Agincare but for your support throughout my time here. 

Sophie is a very good carer and is always very kind and helpful.  She does not mind doing anything for me and I am very comfortable with her.  She is a lovely lady.

Mum is back at Brooke Mead now and needs a lot of care and your carers have been amazing and allowed me to go home in the evening and know my mum was in good hands. I have watched the carers laugh and make my mum laugh and their kindness has been second to none.  Your carers have taken notice when mum has cold hands and she was not feeling as good as she was yesterday.  Agincare have truly given what they say they are going to do which is 'care' unlike some other care companies.  I cannot say enough 'thank yous' to you all.  Thank you and lots of love to everyone.  Amazing!!

To all my night carers, I would like to thank you for all you have done for me. 

Ena is a lovely lady.  Nothing is too much trouble.  She is so helpful and always cheerful.  I couldn’t wish for a better care workerI feel at ease and safe with her.

J is so thankful to ALL the carers and that we're all angels.  Absolute angels.

I was impressed by the consideration that was taken in making sure the care package was going to be successful rather than just putting it in place sooner without due regard.  You have been honest and open from the outset which has helped. The training of all the carers was ensured before the package stared properly and the opportunity to meet with the carers and for the carers to meet with TS and her family was very person centred and helpful.  This gave the family the reassurance they needed and gave the opportunity to really talk about the detail and what is important to TS and her family.  Contact details were shared and communication has been really good.  I want to thank you for the preparation and effort that has gone into putting this care package into place.  The family have fed back that they are happy with the care and carers.

I received high quality care from her.  She is very meticulous and supported me the way I wanted to be supported and cared for.

D called to say Georgia was fabulous.

Wow! 10 out of 10!  Well done and thank you so much.

How wonderful Rhys and Tracey are with her grandmother and how they go above and beyond the call of duty all the time.

Christina cared for me, helped me to the doctors and explained what I've been going through with the hospital.  She helps me with my creams and tabletsI could not manage without her.

Can you please pass our thanks to the carers and staff involved with the care of my dad.

Gemma is lovely.  Can mum have her often? She's a great carer. Gemma has great potential as a carer.

Very pleased with the carers.  She fed back that Emma is brilliant and is happy with all the carers and their support.  I wanted to thank you and the carers for all the support you are giving T and the family.

John is excellent.  He's always on time and even the dog likes him!

A very special thank you to Dianne who seemed to know instinctively what help dad needed and when.  She is so kind and exceeded in her job. She is both caring and professional in her work.  Dad felt safe in her care  and also respected.  On her shifts she improved his quality of life and dignity.  Thank you.

To all you lovely care workers who have been there for me and done a wonderful job, so polite and nothing too much.  I will miss you all.  Good luck and God bless.

I want to thank you (Noel) from the bottom of my heart for your help; this indeed was useful.  As you know I am a great fan of Agincare.  I have a  wonderful bunch of carers and some wonderful people that work in the office and of course to have you as manager. 

The carers are from Agincare and I have no complaints at all - absolutely fantastic.

I would like to place on record my thanks for the way the Agincare team responded when my mother suddenly damaged her knee last month resulting in increased pain, compromising her continence and potentially her pressure area integrity because my father was unable to transfer her by himself as he usually does.  She also had several falls during this time.  Once it became clear that they would need extra help for longer than I could provide it myself, I approached the Team Leader on duty to see  what might be possible.  Jenny miraculously somehow worked things so that you were able to provide us almost immediately with 2 hourly personal assistance calls during the day, as well as an early morning and put to  bed call. This plan was sustained for 6 days until the knee could be injected with cortisone which enabled Mum  to recover her mobility quickly.  I am not sure we could have kept Mum home without this helpDad certainly could not have coped alone, but I did not have to cancel a long-planned holiday knowing that my parents  were safe and had the support they needed.  The night staff also responded quickly on each occasion when Dad had to pull the emegency bell due to falls and enlisted the help of the Hereford Falls Team appropriately to access the use of their specialist equipment.  One much welcomed 'side effect' of this recent situation is that Dad has not cancelled the early morning and put to bed calls and  my sisters and I are thrilled that he at least seems to be accepting the extra help for Mum that we have long thought would benefit them both. My mother says to me not infrequently "I like the ladies who come to see me, they are very kind" and it is nice to hear Mum and the carers chatting and laughing together.

We would like to thank all concerned for the tremendous effort put in to looking after R on his return home after 64 days in hospital.  With the support and encouragement of the carers R has regained much of his strength and mobility.  Please do thank everyone for their support over the last 2 weeks or so.

Thank all the girls and staff at Agincare Weymouth for looking after me so well at my son's home.  Hope to see you next year.  Yours, with thanks again.

Many thanks to you and your team.  I can't tell you how comforting it is to know that my dad is in such a great setting with such lovely support staff.

Just a quick note to thank the whole team for the great care that you have all given to P and the help that you have been to C and me.  You are all different and operate in different ways, but you all provided a great level of care and support for which we are all very grateful.

Valerie is very nice and really caring. Very good. Never any issues. Excellent care workers.Just wanted to share this really positive feedback with you following the Solace visit to Brooke Mead. The building and gardens looked fantastic and we really appreciated your input and clarification at points during our Q & As with the Chief Executives. Martin and I also got the opportunity to talk to residents and were very impressed that everyone we spoke to seemed to be settled and very happy with the supportive environment that has been created at Booke Mead. So well done to you and all of the team from Housing and Agincare which has made this happen.I love going out with Wayne. He's a great worker.If you need carers, you need Agincare.She is very happy with her and is pleased how well the shopping call went.All the care staff who have been in this week have been brilliant.Well done and thank you so much.She is a very good girl and you can really tell that she cares. I really look forward to her coming in to see me.I am the daughter of DG who died recently at Brushett House and I wish to put on record how fantastic the staff were during my mother's stay there and up to her death. Maggie did not have an easy time with mum's GP or pharmacy and she was stalwart in getting the care mum needed. If we had paid a thousand pounds a day she could not have received better care. Their care enabled mum to die in her own home in familiar surroundings with familiar faces around her and I will be forever grateful for that. I have made my feelings known to Bournemouth Adult Social Services and I hope the staff are recognised for their excellent work.Please could I have Valerie A as a regular care worker. I am willing to adjust my times if it means I can have her. She is a lovely lady and it so nice to just be able to talk normally with someone. She comes here and helps me no matter what I need and she treats me with respect. All the care workers are lovely but I really get on with Valerie.TM's mum thinks all of your staff are absolutely wonderful, especially Anne. She said that you have all done so much for TM and this even enabled her to go away for the weekend without having to worry about TM.Laura and Jodie have been amazing fitting in all of my extra visits with all of my extra carers and I would like to say thank you to the carers for doing a brilliant job and finding the time for me. She said that the service she has received has been amazing and she wouldn't have been able to do everything she needed to do for herself healthwise if we were not part of her life.She is very grateful for having Nicky as her mum's care worker as she does not worry about her mum on the days that Nicky goes in as she knows that everything will be done and to a high standard. I would like to thank you all at Agincare and Brooke Mead on behalf of the family for looking after J so well. He has improved dramatically since I saw him last year and seems very settled into his new life.I would like to offer my thanks and commend Ben D for his efforts this morning when, during my usual routine he showed a dogged determination to ensure I was left safe and comfortable. Ben's assistance, carried out with a cheerful disposition, ensured that I have been able to enjoy my usual activities when may carers would probably have been unable to provide a solution. Please pass on my thanks.Just wanted to say a huge thank you for not only giving me the opportunity to work at Agincare but for your support throughout my time here. Sophie is a very good carer and is always very kind and helpful. She does not mind doing anything for me and I am very comfortable with her. She is a lovely lady.Mum is back at Brooke Mead now and needs a lot of care and your carers have been amazing and allowed me to go home in the evening and know my mum was in good hands. I have watched the carers laugh and make my mum laugh and their kindness has been second to none. Your carers have taken notice when mum has cold hands and she was not feeling as good as she was yesterday. Agincare have truly given what they say they are going to do which is 'care' unlike some other care companies. I cannot say enough 'thank yous' to you all. Thank you and lots of love to everyone. Amazing!!To all my night carers, I would like to thank you for all you have done for me. Ena is a lovely lady. Nothing is too much trouble. She is so helpful and always cheerful. I couldn’t wish for a better care worker. I feel at ease and safe with herJ is so thankful to ALL the carers and that we're all angels. Absolute angels. I was impressed by the consideration that was taken in making sure the care package was going to be successful rather than just putting it in place sooner without due regard. You have been honest and open from the outset which has helped. The training of all the carers was ensured before the package stared properly and the opportunity to meet with the carers and for the carers to meet with TS and her family was very person centred and helpful. This gave the family the reassurance they needed and gave the opportunity to really talk about the detail and what is important to TS and her family. Contact details were shared and communication has been really good. I want to thank you for the preparation and effort that has gone into putting this care package into place. The family have fed back that they are happy with the care and carers.I received high quality care from her. She is very meticulous and supported me the way I wanted to be supported and cared for.D called to say Georgia was fabulous.Wow! 10 out of 10! Well done and thank you so much.How wonderful Rhys and Tracey are with her grandmother and how they go above and beyond the call of duty all the time.Christina cared for me, helped me to the doctors and explained what I've been going through with the hospital. She helps me with my creams and tablets. I could not manage without her.Can you please pass our thanks to the carers and staff involved with the care of my dad.Gemma is lovely. Can mum have her often? She's a great carer. Gemma has great potential as a carer.Very pleased with the carers. She fed back that Emma is brilliant and is happy with all the carers and their support. I wanted to thank you and the carers for all the support you are giving T and the family.John is excellent. He's always on time and even the dog likes him!A very special thank you to Dianne who seemed to know instinctively what help dad needed and when. She is so kind and exceeded in her job. She is both caring and professional in her work. Dad felt safe in her care and also respected. On her shifts she improved his quality of life and dignity. Thank you.To all you lovely care workers who have been there for me and done a wonderful job, so polite and nothing too much. I will miss you all. Good luck and God bless.I want to thank you (Noel) from the bottom of my heart for your help; this indeed was useful. As you know I am a great fan of Agincare. I have a wonderful bunch of carers and some wonderful people that work in the office and of course to have you as manager. The carers are from Agincare and I have no complaints at all - absolutely fantastic.I would like to place on record my thanks for the way the Agincare team responded when my mother suddenly damaged her knee last month resulting in increased pain, compromising her continence and potentially her pressure area integrity because my father was unable to transfer her by himself as he usually does. She also had several falls during this time. Once it became clear that they would need extra help for longer than I could provide it myself, I approached the Team Leader on duty to see what might be possible. Jenny miraculously somehow worked things so that you were able to provide us almost immediately with 2 hourly personal assistance calls during the day, as well as an early morning and put to bed call. This plan was sustained for 6 days until the knee could be injected with cortisone which enabled Mum to recover her mobility quickly. I am not sure we could have kept Mum home without this help. Dad certainly could not have coped alone, but I did not have to cancel a long-planned holiday knowing that my parents were safe and had the support they needed. The night staff also responded quickly on each occasion when Dad had to pull the emegency bell due to falls and enlisted the help of the Hereford Falls Team appropriately to access the use of their specialist equipment. One much welcomed 'side effect' of this recent situation is that Dad has not cancelled the early morning and put to bed calls and my sisters and I are thrilled that he at least seems to be accepting the extra help for Mum that we have long thought would benefit them both. My mother says to me not infrequently "I like the ladies who come to see me, they are very kind" and it is nice to hear Mum and the carers chatting and laughing together.We would like to thank all concerned for the tremendous effort put in to looking after R on his return home after 64 days in hospital. With the support and encouragement of the carers R has regained much of his strength and mobility. Please do thank everyone for their support over the last 2 weeks or so.Thank all the girls and staff at Agincare Weymouth for looking after me so well at my son's home. Hope to see you next year. Yours, with thanks again.Many thanks to you and your team. I can't tell you how comforting it is to know that my dad is in such a great setting with such lovely support staff.Just a quick note to thank the whole team for the great care that you have all given to P and the help that you have been to C and me. You are all different and operate in different ways, but you all provided a great level of care and support for which we are all very grateful.
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