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Testimonials

Let's be proud of what we do in social care, let's share the good things that happen and let's remind people to Believe in Good Care.

Thank you so much for your email.  We are very happy with all the achievement we have reached in the last few months and how much T has allowed the carers to provide for him.  It has been a long time waiting, but we got there in the end.  I have allocated Lorraine as a regular carer 3 x a week for T.

Joe is a very nice manHe helps me with R and little jobs around the house.

Son of AB said thank you for all your help.  Kim is a fantastic carer and we think a lot of her.  In fact, the whole care team have been greatand very helpful and caring.

With thanks to you all for everything that you did for M.

Thank you for all that you did for my mother.

Joe is very polite and shows a lot of interest in R's conversations - good rapport.

What a lovely lot of carers she has received.  They were wonderful when they looked after her husband and she is very happy with the carers that are now looking after her.

Can't thank you enough for taking great care of our dad over the past 6 years.

Joe is a fantastic carer - always very helpful.

Thank you for your carer.  I am pleased to say that I am more than satisifed with the help and assistance I have received from your company.  I would mention especially Jacqueline.  She is punctual, kind, careful and thorough, always looking to smooth my path in life and I should miss her terribly should she ever wish to retire.  I am 100% happy with the service you offer.

Joe is a very cheerful, pleasant man, often offered his help which was very nice.

After reviewing, I am impressed with the relationship building that has been implemented by your business!  As a result, his environment and acceptance of care has been turned around.  I would like to personally thank carer Lorraine and the rest of your team for persevering with this client and enabling him to remain living independently alone in the community.

JL stated that he was very pleased with Joe as he spent ages trying to order catheter bags which was a very difficult undertaking and Joe went over and above his duties

Agincare has been an amazing company for their family member and the care workers that visited him were very kind and helpful and did a wonderful job, especially Tibor.

I am giving feedback on a member of your staff, Jo D, who is a Field Care Supervisor with  our organisation.  Jo clearly also demonstrated she can work with individuals who might/ could be indifferent, along with present with some difficult behaviours.  Jo pacifies or works with individuals to help them with accepting/comply with support on offer.

Praise to Joe - how lovely and caring he was.  He is second to  none - outstanding care.

In the main, I have received very good to excellent care and attention from the Chippenham staff.  On a scale of 1-10 I rate this at 9 - 9+

I just felt I needed to send you this email  I'm extremely impressed with Marcia.  She came here with Rosa as she was shadowing about 2 weeks ago.  She is going to be a very good carer.  She is gentle, very kind and professional and she can cook!  As many people seem to want to always complain I thought you needed to see this.  I must be the luckiest person - I have such good carers.  Danielle is also very conscientious - another new carer with GREAT potential.  Thank you once again for my wonderful care.

I would like to thank you all for all your care and kindness you gave T.  He appreciated it very much - we both did.  A special thank you to Geraldine who has been marvellous.  T was very fond of her.  Thank you once again.

Thank you for all your kindness and support with AK.

I want to express my gratitude to all your lovely carers that looked after and supported K whilst living independently  I know she had a lovely rapport with many of them and that they went above and beyond their role as carers.

She's a good carer, good girl and kind.

You saved my life.  I would not be here now if it wasn't for you.

Compliments to all of the office staff for their support throughout the year.

Suzie is very helpful and is lovely.

He said how wonderful our carers were with his mum and to say a massive thank you for all they did.  

You are ever so good with me.

Thank you to all staff.

To Maxine: "the angel without wings".  Words cannot express my gratitude we feel for all that you do for mum, for your kindness and genuine compassion. You are the best.

You deserve a medal for helping me.

She is very pleased with her carer, Elli.  Elli is very caring and sweet and loves it when she visits.

I just wanted to take the time to thank all those involved in Mr JL's palliative care and support for all the extra hours, call outs running around and work people have put in to  the outstanding levels of care and compassion demonstrated here throughout.  Thank you for the care and support  which you have provided each other and myself. Palliative care is a highly sensitive and difficult time for us all but, as a team, we have continued to work tirelessly in providing a high level of care, compassion and respect making Mr JL's last weeks of life as comfortable and dignified as possible, something of which his family were very appreciative of on leaving yesterday.  We will schedule a  full de-brief shortly, whereby all staff involved or affected are invited to  be part of should you find this helpful.  Altrnatively, please make use of the prison's care team for support, or please do not hesitate to contact me if I can be of any further support.

Excellent staff and excellent care.

K wants to compliment Emma.  Emma is superb and absolutely brilliant.  Her mum gets on really well with Emma.

Tony is brilliant with L and they really like Tony - he has slotted in very well.

Thank you all the carers. Thank you for the care and love you gave to mum in her short time with you. Also your support to the familyWe are truly grateful.

You all do a great job.

Hazel was lovely. We really liked her.  She was with mum from the start until she went into a home.  She was brilliant with A. A even taught Hazel how to knit.

I am writing to compliment the carers who look after my dad.  Joanne is consistently very efficient, reliable and thorough in her duties.  She is exceptionally patient, caring and empathetic in all her dealings with my father.  Also, I wish to thank and praise Jasmine who dealt with a potential fire emergency during her 'breakfast call'.  In a very difficult and stressful situation she remained calm and followed all the correct procedures to keep my father safe.  Please pass on these compliments and our sincere thanks to all the team who care for my dad. Thank you.

Thank you all so much for your hard work.

Thank you so much for your email. We are very happy with all the achievement we have reached in the last few months and how much T has allowed the carers to provide for him. It has been a long time waiting, but we got there in the end. I have allocated Lorraine as a regular carer 3 x a week for T.Joe is a very nice man. He helps me with R and little jobs around the house.Son of AB said thank you for all your help. Kim is a fantastic carer and we think a lot of her. In fact, the whole care team have been great and very helpful and caring.With thanks to you all for everything that you did for M.Thank you for all that you did for my mother.Joe is very polite and shows a lot of interest in R's conversations - good rapport.What a lovely lot of carers she has received. They were wonderful when they looked after her husband and she is very happy with the carers that are now looking after her.Can't thank you enough for taking great care of our dad over the past 6 years.Joe is a fantastic carer - always very helpful.Thank you for your carer. I am pleased to say that I am more than satisifed with the help and assistance I have received from your company. I would mention especially Jacqueline. She is punctual, kind, careful and thorough, always looking to smooth my path in life and I should miss her terribly should she ever wish to retire. I am 100% happy with the service you offer.Joe is a very cheerful, pleasant man, often offered his help which was very nice.After reviewing, I am impressed with the relationship building that has been implemented by your business! As a result, his environment and acceptance of care has been turned around. I would like to personally thank carer Lorraine and the rest of your team for persevering with this client and enabling him to remain living independently alone in the community.JL stated that he was very pleased with Joe as he spent ages trying to order catheter bags which was a very difficult undertaking and Joe went over and above his duties. Agincare has been an amazing company for their family member and the care workers that visited him were very kind and helpful and did a wonderful job, especially Tibor.I am giving feedback on a member of your staff, Jo D, who is a Field Care Supervisor with our organisation. Jo clearly also demonstrated she can work with individuals who might/ could be indifferent, along with present with some difficult behaviours. Jo pacifies or works with individuals to help them with accepting/comply with support on offer.Praise to Joe - how lovely and caring he was. He is second to none - outstanding care.In the main, I have received very good to excellent care and attention from the Chippenham staff. On a scale of 1-10 I rate this at 9 - 9+

I just felt I needed to send you this email I'm extremely impressed with Marcia. She came here with Rosa as she was shadowing about 2 weeks ago. She is going to be a very good carer. She is gentle, very kind and professional and she can cook! As many people seem to want to always complain I thought you needed to see this. I must be the luckiest person - I have such good carers. Danielle is also very conscientious - another new carer with GREAT potential. Thank you once again for my wonderful care.

I would like to thank you all for all your care and kindness you gave T. He appreciated it very much - we both did. A special thank you to Geraldine who has been marvellous. T was very fond of her. Thank you once again. Thank you for all your kindness and support with AK.I want to express my gratitude to all your lovely carers that looked after and supported K whilst living independently I know she had a lovely rapport with many of them and that they went above and beyond their role as carers.She's a good carer, good girl and kind.You saved my life. I would not be here now if it wasn't for you.Compliments to all of the office staff for their support throughout the year.Suzie is very helpful and is lovely.He said how wonderful our carers were with his mum and to say a massive thank you for all they did. You are ever so good with me.Thank you to all staff.To Maxine: "the angel without wings". Words cannot express my gratitude we feel for all that you do for mum, for your kindness and genuine compassion. You are the best.You deserve a medal for helping me.She is very pleased with her carer, Elli. Elli is very caring and sweet and loves it when she visits.I just wanted to take the time to thank all those involved in Mr JL's palliative care and support for all the extra hours, call outs running around and work people have put in to the outstanding levels of care and compassion demonstrated here throughout. Thank you for the care and support which you have provided each other and myself. Palliative care is a highly sensitive and difficult time for us all but, as a team, we have continued to work tirelessly in providing a high level of care, compassion and respect making Mr JL's last weeks of life as comfortable and dignified as possible, something of which his family were very appreciative of on leaving yesterday. We will schedule a full de-brief shortly, whereby all staff involved or affected are invited to be part of should you find this helpful. Altrnatively, please make use of the prison's care team for support, or please do not hesitate to contact me if I can be of any further support.Excellent staff and excellent care.K wants to compliment Emma. Emma is superb and absolutely brilliant. Her mum gets on really well with Emma.Tony is brilliant with L and they really like Tony - he has slotted in very well.Thank you all the carers. Thank you for the care and love you gave to mum in her short time with you. Also your support to the family. We are truly grateful.You all do a great job.Hazel was lovely. We really liked her. She was with mum from the start until she went into a home. She was brilliant with A. A even taught Hazel how to knit.I am writing to compliment the carers who look after my dad. Joanne is consistently very efficient, reliable and thorough in her duties. She is exceptionally patient, caring and empathetic in all her dealings with my father. Also, I wish to thank and praise Jasmine who dealt with a potential fire emergency during her 'breakfast call'. In a very difficult and stressful situation she remained calm and followed all the correct procedures to keep my father safe. Please pass on these compliments and our sincere thanks to all the team who care for my dad. Thank you.Thank you all so much for your hard work.
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