Overview

Dom Care Scores
Live_In Scores
Issues Graphs
Office Graphs

Sheet 1: Dom Care Scores

			Average score for each of these satisfaction survey statements (out of 10)
Office	Number of responses/Number of office clients	Response Rate	I am happy and satisfied with my care worker	My care worker is punctual	My care worker is polite	My care worker carries out the task correctly	The tasks are carried out to my satisfaction	My care worker arrives in uniform with identification	I regularly sign a timesheet	I am treated with respect at all times	I received a planner giving details of visit times and carer	I am satisfied with the overall service from Agincare	Overall Average Score
Basingstoke	25/64	39%	9.44	8.92	9.88	9.40	9.48	9.88	9.40	9.88	9.72	9.56	9.56
Blandford	18/93	19%	9.71	9.35	9.88	9.82	9.76	9.30	10.00	9.88	9.65	9.47	9.68
Bournemouth	27/92	29%	8.63	7.54	9.33	8.67	8.10	8.63	8.61	9.58	8.83	9.04	8.70
Bridport	47/108	44%	8.91	8.98	9.42	8.95	8.88	9.44	9.26	9.42	8.05	8.81	9.01
Brighton	20/61	33%	8.56	8.78	9.22	8.39	8.56	9.00	9.33	9.00	9.17	8.67	8.87
Chippenham	78/157	50%	9.71	9.45	9.76	9.66	9.66	9.80	9.72	9.90	9.52	9.75	9.69
Christchurch	27/121	22%	8.96	8.26	9.30	9.11	9.07	9.00	8.96	9.48	8.60	9.07	8.98
Dorchester	48/93	52%	8.98	8.72	9.38	8.89	9.00	9.60	9.51	9.22	9.67	8.86	9.18
Ferndown	67/247	27%	9.48	9.17	9.83	9.30	9.50	9.61	8.56	9.63	6.65	9.28	9.10
Hinckley	16/38	42%	9.13	8.81	9.50	9.50	9.38	9.69	9.81	9.13	9.56	9.25	9.38
Honiton	37/150	25%	9.42	9.06	9.84	9.46	9.64	9.70	8.67	9.65	8.64	9.14	9.32
New Milton	61/124	49%	9.34	8.92	9.82	9.25	9.36	9.80	9.64	9.66	9.38	9.16	9.43
Poole	62/206	31%	9.21	8.69	9.28	9.16	9.21	9.85	9.22	9.61	9.36	9.11	9.27
Salisbury	26/98	27%	9.21	8.71	9.92	9.42	9.38	9.33	9.83	9.71	9.13	9.25	9.39
Southampton	2/90	2%	10.00	7.00	10.00	10.00	9.00	10.00	10.00	10.00	9.00	9.00	9.40
Swindon	57/114	50%	9.55	8.96	9.74	9.44	9.10	9.85	9.06	9.55	9.25	9.33	9.38
Tiverton	22/110	20%	8.57	8.24	9.76	8.90	8.86	9.52	8.79	9.38	7.62	8.24	8.79
Weymouth	28/204	14%	9.44	9.15	9.89	9.44	9.42	9.85	9.67	9.89	9.56	9.48	9.58
Wokingham	6/50	12%	8.83	7.33	9.33	8.50	9.00	9.80	7.67	9.67	9.67	9.50	8.93
Worthing	60/196	31%	9.52	9.58	9.81	9.61	9.56	9.96	8.85	9.89	9.59	9.34	9.57
Overall	759/2473	31%	9.19	8.63	9.64	9.24	9.20	9.58	9.23	9.61	9.03	9.17	9.26


Blandford LICS	25/57	44%	See other table

NB Unknown office replies = 88

Scores 1-10 (where 1 is totally dissatisfied and 10 is very satisfied)

NB: Response rates from Southampton, Weymouth and Wokingham were very low and as such these results are not as reliable as others

Sheet 2: Live_In Scores

			Average score for each of these satisfaction survey statements (out of 5)
Office	Number of responses/Number of office clients	Percentage Response	The communication with your carer is good	Your carer's appearance and uniform are good	The contact with the office is good	The overall service is good	The meals you receive (if applicable) are good	The carer you currently have is good	The standard of task completion is good	Your confidence in our service is good	Overall Average Score
Blandford LICS	25/57	44%	4.52	4.56	3.76	4.20	3.73	4.92	4.56	4.16	4.30

Note: Scores 1-5 (5=strongly agree, 1=strongly disagree)