Client Satisfaction Survey

1. 1: My care workers do things the way I want them to be done
2. 2: The service I receive from Agincare helps me to feel in control of my daily life
3. 3: My care workers spend enough time on the things that are most important to me
4. 4: I am happy with the number of care workers I see
5. 5: My care worker always arrives in uniform and with identification
6. 6: My care workers are punctual
7. 7: I am treated with politeness and respect by my care workers
8. 8: I feel comfortable and safe with my care workers
9. 9: I feel I have choice and control over the service I receive from Agincare
10. 10: I am provided with enough information about the service to make informed decisions
11. 11: I feel comfortable requesting changes to the service I receive
12. 12: My local office is helpful and meets my needs
13. 13: The service I receive from Agincare has helped to improve my quality of life
14. 14: Overall, I am satisfied with the service from Agincare
15. 15: Overall Average Score %

Our 2008/9 survey questions were updated from the previous year to reflect the personalisation agenda and increasing moves towards outcome-based care. This seemed to be well received and to encourage feedback about the impact of Agincare’s services on supporting people to live happy and independent lives in their own homes.

Overall, Agincare are again proud of the positive response to our annual survey for 2008/9. It is evident that, whatever daily difficulties are faced by us in a very challenging industry, most people receiving care from us are very pleased with the overall service we provide. As always, it is often the care and attention from, and attitude of, many individual care workers which really makes the difference to peoples’ daily lives.

We are encouraged by the overall results, but continue to work hard with all of our teams to strive for continuous improvements.