Quality Assurance & Accreditations

Quality Assurance

Agincare is a long standing holder of a Quality Management System certificate (ISO 9001). This means that its administration, policies and procedures have been rigorously checked and shown to be of the highest quality standard. In order to keep the ISO 9001qualification, Agincare has to demonstrate each year that it is maintaining quality throughout the company and in its service delivery. In order to maintain quality we conduct regular audits of our services by senior managers and external agencies such as local authorities, the NHS and the Care Quality Commission. In addition, we conduct regular satisfaction surveys in order to gain feedback from clients and/or their representatives, families, professionals and staff. These surveys are used to inform decision making bodies throughout Agincare and we take feedback, both good and bad, very seriously.

Accreditations

Agincare Live-in Care, Agincare UK's Domiciliary Care offices and Agincare Homes Holdings Care Homes are all CQC registered. We publish the latest reports on this website for the Domiciliary Care Offices for the Care Homes the CQC reports are published on www.agincare-homes.co.uk.

	UKHCA United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care, which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators.
	ISO 9001 ISO 9001:2008 specifies requirements for a quality management system where an organization: needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. www.iso.org
	English Community Care Association The English Community Care Association (ECCA) is the largest representative body for community care in England. Working on behalf of small, medium and large providers, it speaks with a single unified voice on behalf of its members and the sector. www.ecca.org.uk
	Beacon Network The mission of the Beacon Network is to enable and support successful companies in their development and growth. Providing an aspirational, facilitated forum for learning and sharing ideas and experiences to successful companies through: bi-monthly, half-day, facilitated meetings, enabling business leaders to raise issues in confidence among their peers, showcasing the successes and key processes used by successful companies, facilitated peer group learning among successful business leaders and providing responsive support, research and advice to the group members. www.beaconnetwork.org.uk
	CHAS CHAS is established as the market leader for health and safety pre-qualification in the UK. It is available to suppliers (those who provide goods and services) and to organisations (buyers) looking for suitably competent suppliers. www.chas.gov.uk